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Post by Ela on May 29, 2016 19:22:42 GMT
When I went to the Big Finish website today to view my account, Firefox did not connect me and instead sent me the following message: "Your connection is not secure The owner of www.bigfinish.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website." Chrome gave me this warning: "Your connection is not private Attackers might be trying to steal your information from bigfinish.com (for example, passwords, messages, or credit cards). NET::ERR_CERT_DATE_INVALID" Safari and Opera warned me that BF's security certificate has expired. Anyone else getting these notifications? I've emailed Big Finish. (And, yes, I have too many browsers.  ) |
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Post by SoundableObject on May 29, 2016 19:29:22 GMT
Firefox also says:
bigfinish.com uses an invalid security certificate. The certificate expired on 29 May, 2016 7:20 PM.
So it seems somebody forgot to renew the security certificate and it ran out an hour ago.
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Post by Ela on May 29, 2016 19:33:52 GMT
Seems like that must be the case.
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Deleted Member
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Post by Deleted on May 29, 2016 19:36:18 GMT
Oh dear... I just checked myself, so... Yeah, Big Finish seem to be in a sticky situation.
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Post by jasonward on May 29, 2016 19:38:12 GMT
Happens to the best of companies, but BF need to sort it fast, it will chase a lot of people away, I hope someone can fix it today, it's not hard to renew security certs so long as you have access to the correct email account.
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Post by Ela on May 29, 2016 19:42:13 GMT
Happens to the best of companies, but BF need to sort it fast, it will chase a lot of people away, I hope someone can fix it today, it's not hard to renew security certs so long as you have access to the correct email account. I messaged them via Facebook just now, as well. |
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Post by mark687 on May 29, 2016 20:14:58 GMT
Still ongoing. Started 2 hours ago according to Twitter.
Worse timing its Bank Holiday Weekend here in the UK.
Regards
mark687 |
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Post by Ela on May 29, 2016 20:41:37 GMT
We have a holiday on Monday, too. But I don't think it means they have to wait till Tuesday to renew, does it?
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Post by mark687 on May 29, 2016 20:47:46 GMT
We have a holiday on Monday, too. But I don't think it means they have to wait till Tuesday to renew, does it? Hopefully not
But surprised that there hasn't been an official Tweet or FB Post about it yet.
Regards
mark687
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Post by Ela on May 29, 2016 20:53:20 GMT
Yeah, it's been posted about in several places now.
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Post by Ela on May 29, 2016 21:07:22 GMT
Big Finish just messaged me that they're looking into the problem now.
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Post by mark687 on May 29, 2016 21:26:10 GMT
From BF on FB:
"The standard security certificate has expired - we're looking into how it happened, and getting it extended."
Regards
mark687
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Post by Ela on May 29, 2016 21:35:11 GMT
Yeah, Ian just emailed me back with essentially the same message and assured me that no data is at risk.
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Post by Digi on May 29, 2016 21:51:20 GMT
This is like a 5 minute fix on their side...lol
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Post by Ela on May 29, 2016 21:52:44 GMT
I guess they're trying to reach their tech people to fix it.
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Post by Digi on May 29, 2016 22:02:01 GMT
True. And it's a safe bet that BF hosts their servers at one of the many data centres in the UK, so I'm sure their response speed of the techs at that company is a factor too.
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Post by Ela on May 29, 2016 22:07:49 GMT
Yup.
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Post by jasonward on May 29, 2016 22:22:09 GMT
Yeah, as has been said, this is a very simple fix, but is dependant on someone who know what they are doing with the right access, it is those factors that could mean were in for a wait.
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Post by Digi on May 29, 2016 22:24:09 GMT
Related: looks like the Podcasts are hosted off the same device, as the Apple Podcast app displays the same security error even when you've just refreshed to see if there's anything new to download.
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Post by mark687 on May 29, 2016 22:39:07 GMT
Yeah, as has been said, this is a very simple fix, but is dependant on someone who know what they are doing with the right access, it is those factors that could mean were in for a wait. Who'd be responsible for keeping the certificates valid usually ? The Web Host (HM) or the content provider (BF)?
Regards
mark687
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