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Post by Digi on Jan 6, 2020 0:11:19 GMT
My apologies to the creative folks involved in this -- I really did enjoy Volume 1 -- but the appallingly poor communication from the company regarding something I long ago paid them for....yeah, my patience on this has run out. It has been a year and a half since the last real update, and over a year since even that last, underhanded update. I just emailed in asking for a refund on Volume 2. Come on, it hasn't been half as long as Jekll and Hyde. I haven't paid for Jekyll & Hyde
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lidar2
Castellan
You know, now that you mention it, I actually do rather like Attack of the Cybermen ...
Likes: 5,787
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Post by lidar2 on Jan 6, 2020 10:54:07 GMT
Maybe they should recast Callan if Ben Miles is not available?
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Post by Audio Watchdog on Jan 9, 2020 19:35:04 GMT
And to have volume 2 on sale as part of the Spies package does display more than a little cheek.
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Post by Digi on Jan 9, 2020 19:47:43 GMT
So I emailed the Enquires address about a refund on Sunday night, and to their credit (if you're a lurker here, Karen, thank you!) they replied on Monday morning, copying Sales and indicating that they would assist. The rest of Monday came and went without a response from Sales.
Tuesday came and went, without a word.
Wednesday came and went, without a word. So I reply-all emailed that I hadn't heard anything back in two days, and could they please assist.
It is now 2:45pm Eastern time (ie: 7:45pm in UK) on Thursday, and still nobody has responded, not even an acknowledgement.
Getting more than a little miffed.
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Post by Audio Watchdog on Jan 9, 2020 19:49:36 GMT
Have you checked with your bank. I once had BF issue a refund on an item without a follow-up email but once I looked at my statement I saw it had been handled.
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Deleted
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Post by Deleted on Jan 9, 2020 19:51:05 GMT
Off topic in a way, but regarding another long awaited release, Nick posted a picture of himself relaxing on Facebook the other day, and somebody asked about Jekyll and Hyde. No response from the main man - feeling a little paranoid possibly - and soon, the comment had been removed.
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Post by Digi on Jan 9, 2020 19:59:53 GMT
Have you checked with your bank. I once had BF issue a refund on an item without a follow-up email but once I looked at my statement I saw it had been handled. A good thought! I hadn't considered it, but upon checking just now, no--I've got no credit transaction back. And I thought the news updates communication was bad!
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Deleted
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Post by Deleted on Jan 9, 2020 20:28:22 GMT
So I emailed the Enquires address about a refund on Sunday night, and to their credit (if you're a lurker here, Karen, thank you!) they replied on Monday morning, copying Sales and indicating that they would assist. The rest of Monday came and went without a response from Sales. Tuesday came and went, without a word. Wednesday came and went, without a word. So I reply-all emailed that I hadn't heard anything back in two days, and could they please assist. It is now 2:45pm Eastern time (ie: 7:45pm in UK) on Thursday, and still nobody has responded, not even an acknowledgement. Getting more than a little miffed. This is not a unique issue with BF, with this & Jekyll and Hyde they come across as either incompetent or not caring about their customers.
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Post by Audio Watchdog on Jan 9, 2020 20:53:37 GMT
Granted the kind of delays we are seeing with Callan v.2 and Jekyll & Hyde don't happen often but one would think they would have a better system in place to react to upset customers.
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Deleted
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Post by Deleted on Jan 9, 2020 21:00:13 GMT
Granted the kind of delays we are seeing with Callan v.2 and Jekyll & Hyde don't happen often but one would think they would have a better system in place to react to upset customers. Exactly, especially as audio is now such a competitive market with the boom in podcasts which are basically free.
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Post by frisby78 on Jan 14, 2020 10:28:16 GMT
Considering, that it's unlikely, they have sold masses of either title they should have apologised and giving a refund to all pre orders. Chances are we would have all ordered it again when it became avail again.
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lidar2
Castellan
You know, now that you mention it, I actually do rather like Attack of the Cybermen ...
Likes: 5,787
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Post by lidar2 on Jan 14, 2020 10:40:52 GMT
I wonder has Ben Miles lost interest and doesn't want to come back for series 2? I mean, he surely can't be THAT busy that he can't find 4 days over the course of 2 years. Even if he is abroad working, BF have recorded internationally before.
Having said that, for all we know there may well be health issues, issues in his personal life, etc. that we (quite rightly) know nothing about. Or maybe he was in yesterday recording and we just don't know about it yet.
But if he shows no signs of making himself available anytime soon, maybe BF should just bite the bullet and either recast the part or cancel the project and refund the pre-orders?
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Post by Digi on Jan 14, 2020 11:38:07 GMT
There we go. A week later, Sales finally deigned to respond to me and my refund is being processed (not hit my credit card yet).
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Deleted
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Post by Deleted on Jan 14, 2020 11:42:06 GMT
There we go. A week later, Sales finally deigned to respond to me and my refund is being processed (not hit my credit card yet). I was going to ask if there was any progress today! I am glad it has finally been sorted out, although obviously there is the disappointment of no announcement regarding Series 2.
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Post by Audio Watchdog on Jan 14, 2020 15:39:01 GMT
They better hurry to get Ben Miles into the studio. The play he is in, The Lehman Trilogy opens on Broadway in the spring.
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Post by Deleted on Jan 14, 2020 15:45:21 GMT
They better hurry to get Ben Miles into the studio. The play he is in, The Lehman Trilogy opens on Broadway in the spring. Another delay then lol
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Post by Audio Watchdog on Jan 14, 2020 16:49:02 GMT
I'm going up in April to see the show. Maybe I'll hang out at the stage door to get volume 1 autographed and pester him about volume 2.
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Post by pawntake on Jan 14, 2020 17:07:51 GMT
Callan 2 now appears in my account under pre-releases,so lets hope that is a good sign
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lidar2
Castellan
You know, now that you mention it, I actually do rather like Attack of the Cybermen ...
Likes: 5,787
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Post by lidar2 on May 3, 2020 10:36:49 GMT
I wonder if they will finally get Ben Miles free to home record vol 2 under lockdown. Unless he's home schooling his kids, he surely can't still be too busy now!
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Post by mark687 on May 3, 2020 10:47:11 GMT
I wonder if they will finally get Ben Miles free to home record vol 2 under lockdown. Unless he's home schooling his kids, he surely can't still be too busy now! He might not even be in the UK! I think the last tine I saw anything about him, he was either filming abroad or about to film abroad so he could be stuck. Regards mark687
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