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Post by avgjoefriday on Mar 29, 2019 21:14:24 GMT
I mean surely it's a leap to assume that BF would lose all your data and records like....assumably those would be saved somewhere outside the website. Axelot unfortunately this actually did happen on their last website upgrade which is why some long timers are worried. It took them weeks and lots of emails to the wonderful tech support team to get everything back in order for many of our fellow fans. That said I am sure they will want to avoid having that happen twice so they have likely tested the move repeatedly.
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Post by Audio Watchdog on Mar 29, 2019 21:29:54 GMT
If you zoom in on the pics BF posted you can see the "wishlist" button I wonder is this means third parties can purchase items to send as gifts ?
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Post by Deleted on Mar 29, 2019 23:03:10 GMT
I mean surely it's a leap to assume that BF would lose all your data and records like....assumably those would be saved somewhere outside the website. Axelot unfortunately this actually did happen on their last website upgrade which is why some long timers are worried. It took them weeks and lots of emails to the wonderful tech support team to get everything back in order for many of our fellow fans. That said I am sure they will want to avoid have that happening twice That's pretty much why I've faith it'll be ok this time and the neccessary back-ups will be in place. Generally people learn from their mistakes. They'd have no excuse if it happened twice!
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Post by number13 on Mar 29, 2019 23:08:45 GMT
Predicted Outage time on Monday for "Regeneration" BF Tweet We'll be down for a few hours from 10am, including the Big Finish app, so bear with us whilst we regenerate... Regards mark687 FX: SWIRLING FACES OF DUers SURROUND THE OLD SITE
"Big Finish!" "Big Finish!" "Big Finish!" "Big Finish!" "You must go on, Big Finish!" "We need you, Big Finish!" FX: SWIRLY LIGHT SURROUNDS THE SITE
"Must regenerate... feels different this time... more streamlined, more mobile... I wish.. I wish..."
"Big Finish? Is that really you?"
"I wish... I Wish List! Change, my DUers, and it seems not a moment too soon!"
(Friday evening spare time, sorry. )
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Post by sherlock on Mar 29, 2019 23:58:13 GMT
I mean surely it's a leap to assume that BF would lose all your data and records like....assumably those would be saved somewhere outside the website. Axelot unfortunately this actually did happen on their last website upgrade which is why some long timers are worried. It took them weeks and lots of emails to the wonderful tech support team to get everything back in order for many of our fellow fans. That said I am sure they will want to avoid having that happen twice so they have likely tested the move repeatedly. Said warnings are why I’ve copied my order list onto Word (all 90 odd pages of it). If I’ve learnt anything from frequenting this forum for nearly 3 years, it’s to trust the long timers. I hope there’s no problems, but better safe than sorry.
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Post by mark687 on Mar 30, 2019 11:20:43 GMT
Predicted Outage time on Monday for "Regeneration" BF Tweet We'll be down for a few hours from 10am, including the Big Finish app, so bear with us whilst we regenerate... Regards mark687 FX: SWIRLING FACES OF DUers SURROUND THE OLD SITE
"Big Finish!" "Big Finish!" "Big Finish!" "Big Finish!" "You must go on, Big Finish!" "We need you, Big Finish!" FX: SWIRLY LIGHT SURROUNDS THE SITE
"Must regenerate... feels different this time... more streamlined, more mobile... I wish.. I wish..."
"Big Finish? Is that really you?"
"I wish... I Wish List! Change, my DUers, and it seems not a moment too soon!"
(Friday evening spare time, sorry. ) Don't apologise I echo the sentiment
Regards
mark687
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Post by doctorkernow on Mar 30, 2019 12:58:16 GMT
Hello again.
Thanks for the advice. Just copied my orders into Word just in case. Interesting to see my first three orders were the two Jago and Litefoot stories Voyage to Venus and Voyage to the New World and Love and War.
First Main range story? The Holy Terror.
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Post by fingersmash on Mar 30, 2019 13:20:30 GMT
Hello again. Thanks for the advice. Just copied my orders into Word just in case. Interesting to see my first three orders were the two Jago and Litefoot stories Voyage to Venus and Voyage to the New World and Love and War. First Main range story? The Holy Terror. Did that too. First order was The Light at the End and Dark Eyes back in 2013(!!!) and first Main Range was the Mary Shelley trilogy and The Company of Friends bundled together on sale
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Post by fitzoliverj on Mar 30, 2019 15:19:38 GMT
Said warnings are why I’ve copied my order list onto Word (all 90 odd pages of it). Word to the wise, for the rest of us who are taking similar precautions - the 'order list' doesn't appear to break down subscriptions into stories, and doesn't cover extras such as subscriber extras; and the list of releases keeps already-released and pre-ordered entries in different places. I've taken a copy of both (a mere 204 entries).
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Post by Digi on Mar 30, 2019 15:28:56 GMT
Said warnings are why I’ve copied my order list onto Word (all 90 odd pages of it). Word to the wise, for the rest of us who are taking similar precautions - the 'order list' doesn't appear to break down subscriptions into stories, and doesn't cover extras such as subscriber extras; and the list of releases keeps already-released and pre-ordered entries in different places. I've taken a copy of both (a mere 204 entries). Hm? If on the website you go into My Account, then in the My Settings box on the right side of the screen and click View Orders, I see everything -- order number, date order placed, what kind of purchase (single/bundle), an itemized list of what's in each order when it's a bundle, what I paid, and what the conversion rate was. It has everything I've ever ordered. Really though, I think if you have anything missing on the new site, the order number should be sufficient to get it back by asking enquiries and including the order number in your email. If they don't have records of sales independent of the website's file tree....they've got bigger problems than technical upgrade hiccups.
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Post by Deleted on Mar 30, 2019 16:19:04 GMT
I put the settings on title only in my download list and copied every bit of text on the page, from page x of x at the top all the way down to page x of x at the bottom, went to the next page and did the same, through every page of my full download list of released titles. This also gave me a list of all the sub extras and stuff linked to my account, in case I need any of it for future reference. I did likewise for my pre-orders. And I also copied the full text of everything on my orders page (which also includes all the cd only releases, like the first eleven series of Benny single releases). I figure that in the unlikely even that something does go wrong, that should give me enough to 1) know what I'm missing, and 2) be able to show/prove it to Big Finish so that they can rectify matters accordingly. With a bit of luck everything will go smoothly and none of this will matter. But hope for the best while planning for the worst, as they say.
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Post by Audio Watchdog on Mar 30, 2019 17:04:45 GMT
Reviewing and saving my order page and I'm hit over the head by just how much money I've spent purchasing their productions over the past 10+ years.
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Post by Deleted on Mar 30, 2019 18:48:06 GMT
Tried not to read mine. It would only remind me to take that amount and double it going forward. I'll try living in denial for a short while longer until I get confronted by the harsh reality of that first post price-change purchase screen...
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Post by number13 on Mar 30, 2019 19:29:53 GMT
Reviewing and saving my order page and I'm hit over the head by just how much money I've spent purchasing their productions over the past 10+ years. To slightly misquote Sir Humphrey from 'Yes, Minister':
'There are some things it is better for a Big Finish fan not to know.'
(One thing I never want to see on their site is a 'Grand Total' on 'Your Orders' )
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Post by anothermanicmondas on Mar 30, 2019 19:57:54 GMT
mine comes to 107 pages starting in June 2014 as I started to grab up some of the first 50 before the went OOP (first batch-the One Doctor, Spare Parts, The Church and the Crown, Jubilee, Omega, Davros, Master and Zagreus I had already purchased Colditz, the Holy Terror, Eye of the Scorpion and some later releases from Forbidden planet
(although it includes some cancelled mid-order as I was fiddling with the payment - removing them reduces it to 105 pages)
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Post by fantasticalice on Mar 31, 2019 5:44:27 GMT
i hope they give us the Option to remove or reorganize part 1 samplers. It's frustrating to pikc through all these part 1s especially when I own the Releases.
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Post by Ela on Apr 1, 2019 1:45:27 GMT
I put the settings on title only in my download list and copied every bit of text on the page, from page x of x at the top all the way down to page x of x at the bottom, went to the next page and did the same, through every page of my full download list of released titles. This also gave me a list of all the sub extras and stuff linked to my account, in case I need any of it for future reference. I did likewise for my pre-orders. And I also copied the full text of everything on my orders page (which also includes all the cd only releases, like the first eleven series of Benny single releases). I figure that in the unlikely even that something does go wrong, that should give me enough to 1) know what I'm missing, and 2) be able to show/prove it to Big Finish so that they can rectify matters accordingly. With a bit of luck everything will go smoothly and none of this will matter. But hope for the best while planning for the worst, as they say. I did something similar, and in looking over the list, discovered that one of my purchased downloads is missing. It doesn't appear on the BF app either. The one (that I'm aware of) that I'm missing is Liberator Chronicles 6. I've emailed Big Finish.
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Post by Digi on Apr 1, 2019 2:36:06 GMT
i hope they give us the Option to remove or reorganize part 1 samplers. It's frustrating to pikc through all these part 1s especially when I own the Releases. I suspect not....but yes, I'd appreciate being able to remove those too. I also experimented once or twice with 'buying' the podcast so it would play through the app and would love to get rid of those as well.
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Post by cr1980 on Apr 1, 2019 3:39:17 GMT
I did something similar, and in looking over the list, discovered that one of my purchased downloads is missing. It doesn't appear on the BF app either. The one (that I'm aware of) that I'm missing is Liberator Chronicles 6. I've emailed Big Finish. My copy of LC6 vanished too, and had to be manually put back in by Big Finish (which happened promptly and painlessly). The reply email said there'd been a database glitch with this release, so anyone with Volume 6 might want to check their account to make sure it's there.
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Post by pawntake on Apr 1, 2019 8:02:09 GMT
Will resist temptation and stay away from the BF site today.It might be a tad overloaded Hopefully tomorrow all the fuss will have died down
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