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Post by eric009 on Aug 23, 2024 14:58:45 GMT
THE OLD APP just times out all the time but NEW 1 works ok
i got 2.2. Dark Gallifrey: The War Master Part 2 on my website page
and new app i got 8SE. Doctor Who: Once and Future: Coda - The Final Act (Special Edition) but when press download i get something went wrong lol
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Post by tuigirl on Aug 23, 2024 19:25:33 GMT
Well, the old app has been loading all day on my bed.
Still none of the new purchases on there or bought releases after July.
However.
Now it at least did load the "Latest releases" page as well as all Vortexes.
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Post by eric009 on Aug 23, 2024 21:02:11 GMT
is the only thing it does "Latest releases" page as well as all Vortexes in email i got BF said Which app are you using? Are you aware that we rolled back to the old website and app? all my does is time out and that it
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Post by sherlock on Aug 23, 2024 21:05:57 GMT
is the only thing it does "Latest releases" page as well as all Vortexes in email i got BF said Which app are you using? Are you aware that we rolled back to the old website and app? So weirdly I don’t think the old app ever stopped updating those sections; as when the first of Jason’s apology news pieces dropped I found out via a notification from the old app. So some of its functionality never stopped; it’s just the account syncing that seems to have been interrupted and not restored. |
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Post by Ela on Aug 23, 2024 23:03:15 GMT
Not sure how this could by the whole story though - I’m in Australia and have been seeking to access in off peak times (for the uk). If there is too much load at 3-5am uk time then something is pretty wrong! Has anybody with a larger library successfully updated the old app? If the reddit quote is genuine, then by the law of averages one would expect at least a few people to have successfully re-downloaded after a week has elapsed Nope. |
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Post by jbatty8 on Aug 24, 2024 6:07:18 GMT
Still not working for me, I get a time out error. I don't understand what the server is doing, surely you just download a meta file for the releases associated with your account? Is it compiling a new list each time you request, and not completing it before the app gives up?
Very annoying.
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Post by eric009 on Aug 24, 2024 17:25:40 GMT
now here a thing ANY one have this problem before we change over to new website then back again
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Post by hamsterexastris on Aug 24, 2024 18:55:23 GMT
now here a thing ANY one have this problem before we change over to new website then back again Yes. Not every time like is happening now, but I'd frequently have to try two or three times before the app would load my library. |
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Post by mef13 on Aug 24, 2024 21:37:05 GMT
Old app won’t load my purchase list at all. The website will… eventually.
mef
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Post by bohnny on Aug 25, 2024 23:05:06 GMT
Just let it run for 11 hours. Still no purchases showing up in the app.! Total madness.
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kk
Member
Likes: 103
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Post by kk on Aug 26, 2024 8:50:31 GMT
Yeah left mine running overnight and still nothing.
Will just keep backing up from the site and then once I’ve got my back catalogue I’ll import them into my audiobook player on my phone as and when I want to listen to them.
But as the whole point of me being a digital user was the convenience of the app, so I’m done with buying from Big Finish directly until it’s resolved.
Worringly they seem to be saying the app problem is now being *caused* by customers having extensive libraries, so shifting the blame onto us rather than trying to help their most loyal customers. Baffling and leaves a very sour taste.
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Post by newt5996 on Aug 26, 2024 15:12:59 GMT
So I don’t know how it’s happening but I am getting new releases in the new app to download but not in the old app? It’s very weird.
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Post by eric009 on Aug 26, 2024 22:59:01 GMT
i get nothing on old app at all and new app does not dl at all latest releases come up on old app which bloody pain as i see what i got but no DL at all
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Post by eric009 on Aug 26, 2024 23:21:05 GMT
as i going out tomorrow i dl some m4b files on to my phone from my pc and using VLC to play stuff more torchwood as i have nothing on both app as in the middle of aliens among us 2
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Post by eric009 on Aug 27, 2024 16:39:41 GMT
WELL that work ok for short cut ( vlc )
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Kestrel
Chancellery Guard
Likes: 2,786
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Post by Kestrel on Aug 28, 2024 16:59:31 GMT
Yeah, I've not gone back to the "new" app to try, but I'm still unable to download anything from the old app. Just listening to stuff off my PC now.
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Post by sillytilly on Aug 28, 2024 17:42:54 GMT
Message from Big Finish.
We would like to thank our customers who have stuck with us as we dealt with a ‘perfect storm’ of unexpected technical issues with our website and App.
As most of you know, the launch of a new website and App at the end of July caused a multitude of problems, which led us to take the step of ‘rolling back’ to our original website and App on August 15th.
While this ensured that all of our customers could once again access their libraries via their accounts on the website, it unfortunately caused a new problem for many of our most loyal customers – the inability to fully access their large libraries via the App.
Since the 15th, with very limited resources at hand, we’ve been investigating ways to help those customers regain full access. It hasn’t been until now that we’ve had success, which is why there hasn’t been any news to share.
Our tech team now believe they have a fix which will enable large library customers to do a proper sync-up before their device times-out, but it requires us to take the website offline at 11pm tonight (UK time). We estimate it will be down for about 10 minutes.
We ask everyone to avoid refreshing the app immediately. This will help us ensure a smoother experience for all users.
Thank you for your understanding and cooperation.
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Post by relativetime on Aug 28, 2024 23:08:07 GMT
Message from Big Finish. We would like to thank our customers who have stuck with us as we dealt with a ‘perfect storm’ of unexpected technical issues with our website and App. As most of you know, the launch of a new website and App at the end of July caused a multitude of problems, which led us to take the step of ‘rolling back’ to our original website and App on August 15th. While this ensured that all of our customers could once again access their libraries via their accounts on the website, it unfortunately caused a new problem for many of our most loyal customers – the inability to fully access their large libraries via the App. Since the 15th, with very limited resources at hand, we’ve been investigating ways to help those customers regain full access. It hasn’t been until now that we’ve had success, which is why there hasn’t been any news to share. Our tech team now believe they have a fix which will enable large library customers to do a proper sync-up before their device times-out, but it requires us to take the website offline at 11pm tonight (UK time). We estimate it will be down for about 10 minutes. We ask everyone to avoid refreshing the app immediately. This will help us ensure a smoother experience for all users. Thank you for your understanding and cooperation. Does anyone have any update on this? I'm still not able to load my library on the app and it's been about an hour since they implemented the fix supposedly. |
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Post by avgjoefriday on Aug 29, 2024 4:21:06 GMT
Mine won’t load either. I am guessing the fix did not work.
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Post by Ela on Aug 29, 2024 4:37:52 GMT
Still "no purchased audiobooks" on the old app.
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