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Post by thelonecenturion on Oct 24, 2022 23:17:20 GMT
Yet another broken case Torchwood arrival for me, after last month’s too. I have had far, far too many of these. Have asked for more replacement cases, though often they’ve turned up cracked too. It’s putting me right off ever subscribing again to Torchwood. I have asked about the extra packaging list, but Big Finish say they don’t do that. Giving up on these single CD subscriptions from Big Finish - just asked for a pro rata refund of the remaining half of my current Torchwood sub. I’m tired of waiting for CDs to arrive and so often they have cracked cases. And then the replacements do too. Not good enough. I wouldn't be criticising BF for this - I think it's highly unlikely that the cases leave the warehouse broken, and it's far more probably that they get damaged in the post. It's been well over a year since I've received a damaged item from BF.
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Post by vivdunstan on Oct 25, 2022 5:22:18 GMT
Giving up on these single CD subscriptions from Big Finish - just asked for a pro rata refund of the remaining half of my current Torchwood sub. I’m tired of waiting for CDs to arrive and so often they have cracked cases. And then the replacements do too. Not good enough. I wouldn't be criticising BF for this - I think it's highly unlikely that the cases leave the warehouse broken, and it's far more probably that they get damaged in the post. It's been well over a year since I've received a damaged item from BF. Oh I agree it's unlikely they leave the warehouse broken, but the packaging isn't good enough to stop them reaching me damaged. They should arrive undamaged. If they arrive damaged it's reasonable to ask for replacement jewel cases to be sent. It's Big Finish's responsibility to deliver an undamaged item.
I am glad you haven't had a damaged item for a long time. In the last 4 months I have received 3 cracked (often multiply cracked) Torchwood monthly audios from Big Finish. Plus 2 cracked jewel cases that were sent out by Big Finish to try to replace the broken case back in June.
The Vortex magazine packaging isn't enough to protect mine. And they won't do any extra packaging, though I've been told by other customers that this is an option. So I'm bailing out.
I have had sporadic cracked cases in the years since I started buying Big Finish in 2003, including many long runs of monthly main range subscriptions. But this summer/autumn has been atrocious for me.
I know the post is slower at the moment, and I'm in northern Scotland, so things have a long way to reach me in the UK post. Equally I know others are getting theirs fine. But I've just had so many broken ones. And I've reached the end point now.
I won't be switching to downloads for these. I'm out. But I will keep getting CD boxsets, price rises permitting. They usually arrive ok.
I don't have other problems with my post. Things turn up fine. To be fair jewel cases can be cracked easily if not packed enough.
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lidar2
Castellan
You know, now that you mention it, I actually do rather like Attack of the Cybermen ...
Likes: 5,813
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Post by lidar2 on Oct 25, 2022 16:24:38 GMT
Despatch email for 3DA Kaleidoscope
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Post by vivdunstan on Oct 25, 2022 20:00:20 GMT
Ok Big Finish have now issued me with a £55 refund for the half of my Torchwood 12-CD sub cancelled after receiving 5 cracked CD cases in 4 months (3 Torchwood monthlies, 2 replacement jewel cases sent in succession to try to fix the first of those). Just crossing fingers now that the latest pair of replacement cases arrive undamaged this time! But very grateful to Reanne at BF Sales for dealing with my emails so promptly. I will now be sticking to boxsets from hereon in. To be fair I do have a gigantic backlog of stuff to listen to. I hope that other folk's CDs continue to arrive unscathed
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Post by anothermanicmondas on Oct 28, 2022 10:41:04 GMT
Kaleidoscope has arrived (so now all up to date)
one unusual detail about KaleidoScope is the sleeve is numbered 2 while the case is numbered 10
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lidar2
Castellan
You know, now that you mention it, I actually do rather like Attack of the Cybermen ...
Likes: 5,813
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Post by lidar2 on Oct 28, 2022 18:20:30 GMT
Kaleidoscope has arrived (so now all up to date) one unusual detail about KaleidoScope is the sleeve is numbered 2 while the case is numbered 10 On the plus side, the reversible cover comes already reversed!
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Post by thelonecenturion on Oct 29, 2022 9:44:24 GMT
Kaleidoscope has arrived (so now all up to date) one unusual detail about KaleidoScope is the sleeve is numbered 2 while the case is numbered 10 The case matches all previous 3DAs (i.e. Vols 1-8 and The Annihilators - Vols 1-8 didn't have sleeves so if you want to display all of them in order you can), whereas the case has 2 as this is the second in the new wave of 3DAs produced by Heather Challands. If you look at the production codes, The Annihilators and Kaleidoscope are marked 1 and 2 respectively.
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Post by mark687 on Oct 29, 2022 10:19:18 GMT
Picture it
8PM Last Night someone in Bike Leathers and Crash Helmet ring my door carrying a crate, in the crate, 1 brown box= 1 copy of Kaleidoscope.
Regards
mark687
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Post by aussiedoctorwhofan on Oct 31, 2022 0:28:56 GMT
Received my Dispatch email last Thursday morning for my Torchwood #49 - #60 cd bundle pack.. 1 hour ago (Monday 31st October 10am) I get an SMS from Mother In Law, a picture of the box which was just delivered to her house. 4 days.. OMG I love "DHL EXPRESS", never had an issue with all the cd bundle package and vinyls.
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Post by theillusiveman on Nov 1, 2022 6:54:54 GMT
11th Doctor chronicles Geromino Master Vol 2 Nemesis Express
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lidar2
Castellan
You know, now that you mention it, I actually do rather like Attack of the Cybermen ...
Likes: 5,813
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Post by lidar2 on Nov 1, 2022 14:41:28 GMT
Picture it 8PM Last Night someone in Bike Leathers and Crash Helmet ring my door carrying a crate, in the crate, 1 brown box= 1 copy of Kaleidoscope. Regards mark687 I have been rewatching Are You being Served recently, and I am just picturing Mr Humphries' reaction to your statement
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Post by BHTvsTFC on Nov 1, 2022 14:56:23 GMT
Dorian Gray vinyl - woo-hoo!!!!!
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Post by theillusiveman on Nov 2, 2022 13:37:38 GMT
Rose Tyler Vol 2 7DA Unit Dominion Vienna Vol 3
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Post by aussiedoctorwhofan on Nov 3, 2022 3:27:35 GMT
My vinyl copieS of the new Dorian Gray story just arrived at Mother In Law's house.
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Post by sidestep on Nov 3, 2022 5:04:07 GMT
Blu-ray of Doctor Who the Movie (includes The Night of the Doctor) The Age of Chaos collected comic strips (I was pleasantly surprised, it’s the size of an annual. And nice print & paper quality, vivid colors) 👍🏻
Both were shipped in a thin Amazon envelope with no padding, no cardboard, no bubble wrap. But happy to note Blu-ray casing no damage, no loose disc, & the book is in good condition as well, no dents or bends or tears. 😀
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Post by Timelord007 on Nov 3, 2022 7:53:10 GMT
My vinyl copieS of the new Dorian Gray story just arrived at Mother In Law's house. Nick Briggs must dance in joy at BF towers everytime you make a purchase. Gimme those dingo dollars ya flaming mongrel.
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Post by anothermanicmondas on Nov 3, 2022 12:06:30 GMT
what lies inside? has been despatched
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Post by mark687 on Nov 4, 2022 11:24:28 GMT
Usual Postal Delivery for 8DA What Lies Inside
Regards
mark687
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Deleted
Deleted Member
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Post by Deleted on Nov 5, 2022 17:38:37 GMT
I suppose this counts as BF given the one in the middle! Brand new from Character Options.
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Post by cwm on Nov 8, 2022 16:27:32 GMT
Dispatch notice for Sullivan & Cross AWOL
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