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Post by slithe on Aug 24, 2018 18:59:39 GMT
Hi,
Just a quick query.
I subscribe to the DW MR on CD (I usually give the CDs away to friends to promote BF and download now). I got an e-mail on Wed 15th saying the latest CD has been dispatched, but have yet to receive the CD.
Usually only takes 3 days for me to get the CD in the post... Not a problem with other releases in the subscription and/or orders I've done?
Should I have had the CD by now or am I going to have to speak to the Post Office about it being lost?
Never had an issue with BF before, so a bit surprised at this one.
Thanks
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Deleted
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Post by Deleted on Aug 24, 2018 19:03:28 GMT
Hi, Just a quick query. I subscribe to the DW MR on CD (I usually give the CDs away to friends to promote BF and download now). I got an e-mail on Wed 15th saying the latest CD has been dispatched, but have yet to receive the CD. Usually only takes 3 days for me to get the CD in the post... Not a problem with other releases in the subscription and/or orders I've done? Should I have had the CD by now or am I going to have to speak to the Post Office about it being lost? Never had an issue with BF before, so a bit surprised at this one. Thanks Mines take about a week to come but its normal for me being in Scotland and Big Finish being in England 😝 `i would hold fast |
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Post by mark687 on Aug 24, 2018 19:11:40 GMT
Hi, Just a quick query. I subscribe to the DW MR on CD (I usually give the CDs away to friends to promote BF and download now). I got an e-mail on Wed 15th saying the latest CD has been dispatched, but have yet to receive the CD. Usually only takes 3 days for me to get the CD in the post... Not a problem with other releases in the subscription and/or orders I've done? Should I have had the CD by now or am I going to have to speak to the Post Office about it being lost? Never had an issue with BF before, so a bit surprised at this one. Thanks I'm in the UK and I find it varies between 2-10 Days
Regards
mark687
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Post by slithe on Aug 24, 2018 19:21:49 GMT
Thanks - will wait and see if anything turns up next week. Just had the CDs quicker than that in the past and wanted to check...
This will probably be my last CD sub anyway... Download is a lot easier and I'm doing it anyway as I don't listen to the CDs much now...
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Post by Deleted on Aug 24, 2018 21:08:55 GMT
I live in Bristol and find it's generally 3-4 working days (occasionally only 2).
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Post by aussiedoctorwhofan on Aug 24, 2018 22:05:26 GMT
Australia... Minimum 3 weeks maximum 6 weeks everytime.
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Post by Deleted on Aug 25, 2018 0:05:49 GMT
Normally about a week between ordering and dispatching and another week between dispatching and receiving in the post, and I live just outside of London.
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Post by Deleted on Aug 25, 2018 11:26:16 GMT
Should I have had the CD by now or am I going to have to speak to the Post Office about it being lost? Never had an issue with BF before, so a bit surprised at this one. At a guess I'd say it's more down to the vagaries of the postal service than Big Finish, but if you've not received your CD after 28 days contact BF and they will investigate it for you. They will send you a replacement if the original package was lost. The Big Finish customer service is second to none. |
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Post by slithe on Aug 29, 2018 19:37:38 GMT
Should I have had the CD by now or am I going to have to speak to the Post Office about it being lost? Never had an issue with BF before, so a bit surprised at this one. At a guess I'd say it's more down to the vagaries of the postal service than Big Finish, but if you've not received your CD after 28 days contact BF and they will investigate it for you. They will send you a replacement if the original package was lost. The Big Finish customer service is second to none. Did not know that BF sent replacements if things go missing in the post... That is good customer service!! As yet, still waiting. Probably will get the physical copy of September's release before August! Sadly, it wouldn't be explained by time travel, just the vagaries of the postal service! |
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