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Post by Deleted on Jan 13, 2017 18:30:39 GMT
Have just heard the latest podcast, and was surprised to hear that some customers (i.e. those who had spent a considerable amount of money in the year) received a Christmas card from Big Finish. Not sure what I feel about this. I can only afford a few releases a year, but consider myself to be a loyal customer who supports the company in a small way. I'm not jealous, and it is just a small issue, but it does niggle.
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Post by redsharkJason on Jan 13, 2017 20:10:25 GMT
Surely though, you wouldn't expect a relatively small company to send out Christmas cards to their casual spenders (which could be in the thousands)?
I do sympathize with you that as loyal Big Finish customers, we all like to think that we are valued. Perhaps, it might be best, if Big Finish refrains from sending out Christmas cards in the future?
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Post by Deleted on Jan 13, 2017 21:11:51 GMT
It's not a big deal. I have spent a lot of money on Big Finish products since 2000, but I don't buy every single range that they have produced, plus I even buy some BF stuff from eBay/Amazon from time to time because of Big Finish's crazy international shipping rates, but I buy Big Finish audios because I love listening to them, not to get a Christmas card. If BF choose to reward big spending customers who buy directly from them, that's good customer service which I applaud. All companies should do that!
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Post by redsharkJason on Jan 14, 2017 1:48:24 GMT
  Obviously, I was very appreciative to be acknowledged as a valued customer by Big Finish. acousticwolf (I feel you) - please don't hate me.  |
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Post by barnabaslives on Jan 14, 2017 4:49:40 GMT
I was pleasantly surprised and very honored to receive one (after spending so much last year that my wife commented that I "had better get a Christmas card") :-), especially since I probably shouldn't expect them to make a habit of it. (I think it was hand-addressed btw, which is something I couldn't see them doing in the thousands though no doubt they'd like to).
Hopefully the Big Finishmas sales serve as Holiday greetings to a broader range of faithful customers than just the top purchasers. I got some holiday cheer out of the event even for already having most of the offerings.
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Post by Digi on Jan 14, 2017 5:12:04 GMT
So, a couple of us are the guilty parties here then. Heh. (And to take the heat off redsharkJason and barnabaslives - it was my email that Benji was reading)
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Post by redsharkJason on Jan 14, 2017 6:05:29 GMT
So, a couple of us are the guilty parties here then. Heh. (And to take the heat off redsharkJason and barnabaslives - it was my email that Benji was reading) Hilarious, I love your admission Rob! 2 Canadians and 1 American - Did we qualify due to being geographical quota fulfillment minimums? |
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Post by Whovitt on Jan 14, 2017 9:35:16 GMT
So, a couple of us are the guilty parties here then. Heh. (And to take the heat off redsharkJason and barnabaslives - it was my email that Benji was reading) Hilarious, I love your admission Rob! 2 Canadians and 1 American - Did we qualify due to being geographical quota fulfilment minimums? You can add one Australian to that list  |
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Post by kimalysong on Jan 14, 2017 10:59:20 GMT
Just wondering are the people receiving cards also buying Big Finish on CD?
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mbt66
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Post by mbt66 on Jan 14, 2017 11:06:58 GMT
We got a Christmas Card for the first time from our local vets this year, that simply confirmed to me that we have very poorly little pouches!
I think it is nice that Big Finish sent it's biggest spending customers a physical card, fortunately I didn't receive one so I evidently do not have too bad an addiction!
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Post by coffeeaddict on Jan 14, 2017 11:39:14 GMT
I guess the momey I spent pre-ordering the downloads doesn't count. Oh well, it really doesn't bother me. I think I only received three Christmas cards anyway. |
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Post by Whovitt on Jan 14, 2017 11:58:47 GMT
Just wondering are the people receiving cards also buying Big Finish on CD? Speaking purely from personal experience, yes As an Australian customer, I think we should all be sent a Christmas card for postage compensation  |
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Post by kimalysong on Jan 14, 2017 12:18:03 GMT
Just wondering are the people receiving cards also buying Big Finish on CD? Speaking purely from personal experience, yes As an Australian customer, I think we should all be sent a Christmas card for postage compensation Was just wondering if you have to be a CD purchaser to qualify as a top spender. I expect so. I buy a lot from Big Finish but as mainly a DL only customer I expect I will never be in that range. |
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Post by Deleted on Jan 14, 2017 12:28:23 GMT
Just wondering are the people receiving cards also buying Big Finish on CD? No, I'm download only and I got one. I did spend a vast amount as I bought nearly everything in every sale. Now I've done that I don't think I'll ever qualify for one again. Which is just as well as I can use the money to build an extension on my house instead! Big Finish is an expensive thing to discover sixteen years in. |
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Post by acousticwolf on Jan 14, 2017 13:34:03 GMT
Not at all, I think it's nice they still send them. Of course I'd feel better if they said they send them randomly . One thing I have noticed though is the no signature from Joe Smith. I guess from that and no podcasts it probably means he doesn't work for them anymore (unless I missed something being said before). Cheers Tony |
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Post by SoundableObject on Jan 14, 2017 18:35:01 GMT
Just wondering are the people receiving cards also buying Big Finish on CD? No, I'm download only and I got one. I did spend a vast amount as I bought nearly everything in every sale. Now I've done that I don't think I'll ever qualify for one again. Which is just as well as I can use the money to build an extension on my house instead! Big Finish is an expensive thing to discover sixteen years in. I likewise spent a lot this last year and a half catching up after only having the first 50 releases (with the odd few later) and the first five series of Benny in the middle of 2015. A quick count shows I spent roughly a little over £1300 on Big Finish catching up in 2016, mostly in sales. Didn't get a Christmas card myself. |
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Post by Deleted on Jan 14, 2017 18:45:41 GMT
No, I'm download only and I got one. I did spend a vast amount as I bought nearly everything in every sale. Now I've done that I don't think I'll ever qualify for one again. Which is just as well as I can use the money to build an extension on my house instead! Big Finish is an expensive thing to discover sixteen years in. I likewise spent a lot this last year and a half catching up after only having the first 50 releases (with the odd few later) and the first five series of Benny in the middle of 2015. A quick count shows I spent roughly a little over £1300 on Big Finish catching up in 2016, mostly in sales. Didn't get a Christmas card myself. I'm definitely not getting one this year then. I'm actually a bit embarrassed I spent so much last year. |
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