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Post by tuigirl on Mar 22, 2019 20:57:32 GMT
On a slight tangent... The new rates for downloads are going to be implemented on 1st April. That's just how it is. However, what other things could Big Finish implement to make themselves a little more appealing when it comes to purchasing from them, download or otherwise? Discount codes? Proper shipping rates? Scrapping the per order charge? Other things? It might be worth putting together a list of things that might ease the pain a little, so-to-speak, and sending it to Big Finish? As a download only customer-
What I really would like and would appreciate would be the option to gift someone download products, like you can with iTunes or Steam. Then people could gift me things and I could gift other people. Yes, you can give each other money, but in some cases some of my friends are continents away and this would really be a great thing to have.
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Post by shallacatop on Mar 22, 2019 21:09:26 GMT
On a slight tangent... The new rates for downloads are going to be implemented on 1st April. That's just how it is. However, what other things could Big Finish implement to make themselves a little more appealing when it comes to purchasing from them, download or otherwise? Discount codes? Proper shipping rates? Scrapping the per order charge? Other things? It might be worth putting together a list of things that might ease the pain a little, so-to-speak, and sending it to Big Finish? As a download only customer-
What I really would like and would appreciate would be the option to gift someone download products, like you can with iTunes or Steam. Then people could gift me things and I could gift other people. Yes, you can give each other money, but in some cases some of my friends are continents away and this would really be a great thing to have.
That’s a brilliant idea! It’s a great way to get new customers on board too. Get them to make an account, gift them the release and away they go. It’d be a nice way to say thanks to friends too; a nice email notification saying they’d got a Short Trip added to their library or whatever.
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Post by coffeeaddict on Mar 22, 2019 21:25:00 GMT
I think it will be interesting to see what happens with BF production output by this point next year, as by that time it should start to be noticeable to them whether a significant number of overseas customers have altered their purchasing habits. If enough people cut back, or cease pre-ordering or buying things at full price, that will impact what they are able to produce and their willingness to take on new projects.
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Post by Deleted on Mar 22, 2019 21:31:59 GMT
I think it will be interesting to see what happens with BF production output by this point next year, as by that time it should start to be noticeable to them whether a significant number of overseas customers have altered their purchasing habits. If enough people cut back, or cease pre-ordering or buying things at full price, that will impact what they are able to produce and their willingness to take on new projects. Are there a lot of overseas buyers? Do we know any stats on this?
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Post by muckypup on Mar 22, 2019 21:48:12 GMT
I think it will be interesting to see what happens with BF production output by this point next year, as by that time it should start to be noticeable to them whether a significant number of overseas customers have altered their purchasing habits. If enough people cut back, or cease pre-ordering or buying things at full price, that will impact what they are able to produce and their willingness to take on new projects. Are there a lot of overseas buyers? Do we know any stats on this? No idea what it is now, but when this policy was implemented dear old Paul spragg said overseas accounted for less than 5% which was why they were trying to grow it with the 1:1 thing...... but as they are reverting to the former pricing structure, it cannot have grown that much.
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Post by muckypup on Mar 22, 2019 21:52:28 GMT
This forum is great for its diversity and multi nationalness (is that a word....probally not.....lol) but I don’t think I represents big finishes customer base.........
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Post by Audio Watchdog on Mar 22, 2019 21:55:41 GMT
We know from an off-hand comment Nick made a couple of years ago that Big Finish doesn't sell nearly as much as most people think they do, so I would have to imagine that its overseas customer base is probably on the small size as well.
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Post by Digi on Mar 22, 2019 21:59:08 GMT
Are there a lot of overseas buyers? Do we know any stats on this? No idea what it is now, but when this policy was implemented dear old Paul spragg said overseas accounted for less than 5% which was why they were trying to grow it with the 1:1 thing...... but as they are reverting to the former pricing structure, it cannot have grown that much. I would suspect that’s reading it backwards. If you’re trying to grow a consumer base and having some difficulty, presumably the solution is not to impose further barriers.
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Post by icecreamdf on Mar 22, 2019 21:59:31 GMT
Well this pisses me off. I’ll pre order some stuff now, but BF’s stuff is already over priced as it is. I get that they have to make it expensive to make a profit, but I’m not sure id I’ll be buying as much now that the price is going up.
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Post by shallacatop on Mar 22, 2019 21:59:59 GMT
I think it will be interesting to see what happens with BF production output by this point next year, as by that time it should start to be noticeable to them whether a significant number of overseas customers have altered their purchasing habits. If enough people cut back, or cease pre-ordering or buying things at full price, that will impact what they are able to produce and their willingness to take on new projects. We will also begin to see the effects of Big Finish ceasing production on physical stock after the item has been out 12 months. Presumably we’ll begin to see more limited run sets like Class too. Interesting times ahead certainly!
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Post by shallacatop on Mar 22, 2019 22:04:41 GMT
We know from an off-hand comment Nick made a couple of years ago that Big Finish doesn't sell nearly as much as most people think they do, so I would have to imagine that its overseas customer base is probably on the small size as well. Absolutely. I’ve speculated on here and elsewhere in the past about sales based on the rare times we sort of know sales figures of physical products. It’s not very much at all, certainly not in comparison to the likes of DWM, or the units the DVDs and BluRays seem to shift. Admittedly, there’s downloads to take into accounts as well, but I often think a lot of them will come from overseas customers. The price difference to buy a physical set in the UK is very little; I know someone who buys the physical items and sells them on mint, as they’re only interested in the download, and makes around 75% of their money back.
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Post by barnabaslives on Mar 22, 2019 22:11:45 GMT
Offhand I'd think there would have to be an appreciable number of overseas customers by now for them to lose so much money on overseas sales as to need to change their policy. Could be wrong, of course.
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Post by Deleted on Mar 22, 2019 22:12:37 GMT
No idea what it is now, but when this policy was implemented dear old Paul spragg said overseas accounted for less than 5% which was why they were trying to grow it with the 1:1 thing...... but as they are reverting to the former pricing structure, it cannot have grown that much. I would suspect that’s reading it backwards. If you’re trying to grow a consumer base and having some difficulty, presumably the solution is not to impose further barriers. But if they have tried & it hasn't worked then why continue.
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Post by Deleted on Mar 22, 2019 22:13:55 GMT
This forum is great for its diversity and multi nationalness (is that a word....probally not.....lol) but I don’t think I represents big finishes customer base......... Very true.
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Post by Audio Watchdog on Mar 22, 2019 22:21:43 GMT
Admittedly, there’s downloads to take into accounts as well, but I often think a lot of them will come from overseas customers. The price difference to buy a physical set in the UK is very little; I know someone who buys the physical items and sells them on mint, as they’re only interested in the download, and makes around 75% of their money back.I'm surprised that more people don't do that. The free download is one of the shoes I keep expecting to drop.
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Post by Deleted on Mar 22, 2019 22:26:07 GMT
... so I would have to imagine that its overseas customer base is probably on the small size as well. It'll probably become a bit smaller from April! I'm going to be concentrating on expanding my blu-ray collection now as BF's stories are already expensive enough for what they are and with the new price increase for overseas downloads a luxury that I'll have no choice but to cut back on, as I don't consider them worth the increase. Big Finish are free to charge what they want for their products and customers are free to buy them or not buy them. So I'll just pick and choose my BF stories from now on or wait for sales on the stuff that I am interested in.
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Post by Digi on Mar 22, 2019 22:28:04 GMT
I would suspect that’s reading it backwards. If you’re trying to grow a consumer base and having some difficulty, presumably the solution is not to impose further barriers. But if they have tried & it hasn't worked then why continue. Sure, maybe the approach hasn't been working the way they want it to (and I feel the need to restate here that we're speculating here, because we don't know what their international sales are). But if you're having trouble walking because your foot is broken, the solution that gets you walking isn't to amputate your foot.
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Post by tuigirl on Mar 22, 2019 22:39:59 GMT
I think I agree with the motion that the international customer base has grown and that it indeed made an impact selling a significant amount of product for a much lower price overseas. If it really was only around 5%, it would not have made that much of a difference, but if it had grown, that would indeed be an issue. Speaking from experience, I was surprised how many Whovians over here also follow Big Finish- I myself had considered it more niche, but just looking at my fanclub and the people I was spending in the queue at Comic Con with... it certainly is more popular than I thought. I do not think it is a market that can easily be dismissed. But of course I am not a market analyst. Just someone who gets bored while in a queue and randomly chatting to strangers. A bit like the Mormons, come to think of it. "Have you heard of the good message of Big Finish?"
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Post by masterdoctor on Mar 22, 2019 22:43:32 GMT
I think I agree with the motion that the international customer base has grown and that it indeed made an impact selling a significant amount of product for a much lower price overseas. If it really was only around 5%, it would not have made that much of a difference, but if it had grown, that would indeed be an issue. Speaking from experience, I was surprised how many Whovians over here also follow Big Finish- I myself had considered it more niche, but just looking at my fanclub and the people I was spending in the queue at Comic Con with... it certainly is more popular than I thought. I do not think it is a market that can easily be dismissed. But of course I am not a market analyst. Just someone who gets bored while in a queue and randomly chatting to strangers. A bit like the Mormons, come to think of it. "Have you heard of the good message of Big Finish?" I just spat out my coffee from that last line!
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Post by tuigirl on Mar 22, 2019 22:48:02 GMT
I think I agree with the motion that the international customer base has grown and that it indeed made an impact selling a significant amount of product for a much lower price overseas. If it really was only around 5%, it would not have made that much of a difference, but if it had grown, that would indeed be an issue. Speaking from experience, I was surprised how many Whovians over here also follow Big Finish- I myself had considered it more niche, but just looking at my fanclub and the people I was spending in the queue at Comic Con with... it certainly is more popular than I thought. I do not think it is a market that can easily be dismissed. But of course I am not a market analyst. Just someone who gets bored while in a queue and randomly chatting to strangers. A bit like the Mormons, come to think of it. "Have you heard of the good message of Big Finish?" I just spat out my coffee from that last line! Glad I could make at least one person laugh today...
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