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Post by eric009 on Sept 11, 2024 1:59:25 GMT
with hidden 1652 releases. and 2027 all told what a pain got it to work
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Post by eric009 on Sept 12, 2024 4:18:52 GMT
a tip if u hidden a whole set of something like say dalek empire then it will not show up in filter unless put show all
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Post by coreywt on Sept 12, 2024 22:25:11 GMT
Haven’t read every message here, but what worked for me was hide, then unhide every new release, then wait a day. Right after unhiding, refreshing in the old app still doesn’t work. But then the new release suddenly shows up on my Purchased list the next day. Now I can use the superior old app exclusively. Hide, unhide, wait a day.
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Post by timleschild on Sept 12, 2024 23:37:29 GMT
Haven’t read every message here, but what worked for me was hide, then unhide every new release, then wait a day. Right after unhiding, refreshing in the old app still doesn’t work. But then the new release suddenly shows up on my Purchased list the next day. Now I can use the superior old app exclusively. Hide, unhide, wait a day. What a palaver |
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Post by Ela on Sept 13, 2024 19:26:14 GMT
Hey, if it works, some folks might want to try it.
I'm not using the app right now, too much trouble for me.
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Post by muckypup on Sept 14, 2024 2:16:23 GMT
Really this is no longer acceptable
The website takes an age to load, the downloads are so slow, and no functioning app…..
I have changed the password so many times
Is this the end of big finish?
What’s gone so wrong that they cannot restore the same functionality, why so slow.
Why not just restore the site to the functioning July site abandoning all changes. Then manually Input all orders from then.
Then work on what’s gone wrong…..
No one in there right mind will be ordering from them in this current state
My library is currently at 1456, is this the issue? Tonight from clicking the website on my browser, it took 2.34 minutes to load the site….thank goodness it remembered me…..often it don’t….
I clicked on my library it to a further 1.42 minutes to load.
I wanted to download monster 4, the download took 20 mins to download (I am on 500 mb broadband for goodness sake
How the hell can I download my library at this rate…..let alone the hassle of actually getting it on my iPhone….
Ok I know they’re trying, but Chuck more manpower and money at it. This cannot carry on!
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Post by aussiedoctorwhofan on Sept 14, 2024 3:00:32 GMT
So is there way of thinking that the more customers do their job for them and hide stories- it will create a flow on effect and more people will be able to log in?
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Post by timleschild on Sept 14, 2024 5:03:26 GMT
Really this is no longer acceptable The website takes an age to load, the downloads are so slow, and no functioning app….. I have changed the password so many times Is this the end of big finish? What’s gone so wrong that they cannot restore the same functionality, why so slow. Why not just restore the site to the functioning July site abandoning all changes. Then manually Input all orders from then. Then work on what’s gone wrong….. No one in there right mind will be ordering from them in this current state My library is currently at 1456, is this the issue? Tonight from clicking the website on my browser, it took 2.34 minutes to load the site….thank goodness it remembered me…..often it don’t…. I clicked on my library it to a further 1.42 minutes to load. I wanted to download monster 4, the download took 20 mins to download (I am on 500 mb broadband for goodness sake How the hell can I download my library at this rate…..let alone the hassle of actually getting it on my iPhone…. Ok I know they’re trying, but Chuck more manpower and money at it. This cannot carry on! Agree 100%. This is serious now. Making them look like a joke company. Maybe someone will say something to them at the live event. |
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Post by Sir Wearer of Hats on Sept 14, 2024 5:21:44 GMT
Yeah… I think there’s something really very wrong having gone on behind the scenes that (potentially as advised by lawyers) they’re not going to tell us.
BF was there when this downloadable/streaming audio lark started. For them to have arsed this up so spectacularly and not gotten a quick fix is out of character.
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Post by Broadway Blue on Sept 14, 2024 17:31:29 GMT
Not being able to access stories I have paid for via the app is long beyond a joke at this stage. How are a company as unprofessional as this still in business? Loyalty only stretches so far.
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Post by Ela on Sept 15, 2024 3:13:15 GMT
So is there way of thinking that the more customers do their job for them and hide stories- it will create a flow on effect and more people will be able to log in? You're talking about hiding stories for app functionality, right? But that doesn't explain why the website is so slow (for those of us who have opted out of using the currently nonfunctional app unless one goes through a lot of work hiding and unhiding releases). |
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Post by timleschild on Sept 15, 2024 10:01:01 GMT
Yeah… I think there’s something really very wrong having gone on behind the scenes that (potentially as advised by lawyers) they’re not going to tell us. BF was there when this downloadable/streaming audio lark started. For them to have arsed this up so spectacularly and not gotten a quick fix is out of character. Out of character? Seems perfectly in character to me sadly. |
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mbt66
Chancellery Guard
Likes: 3,110 
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Post by mbt66 on Sept 17, 2024 15:34:01 GMT
The Master! sale has just popped up on my phone.
I have been using the old app to listen to previously downloaded titles.
So, I thought I’d best check if the old app showed my recent purchases.
It doesn’t.
No point looking at that or any other sale then.
And I’ll have to wait for my CDs to arrive for the Tom & Paul releases.
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kk
Member
Likes: 102
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Post by kk on Sept 19, 2024 19:22:54 GMT
No updates for a while.
Have the creeping suspicion that the temporary workaround offered (that’s incredibly off-putting and time-consuming to implement, so is a no-go for many of us) has convinced Big Finish that they have offered an actual solution, or are hoping that people just stop asking about it.
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Post by aussiedoctorwhofan on Sept 19, 2024 20:18:10 GMT
No updates for a while. Have the creeping suspicion that the temporary workaround offered (that’s incredibly off-putting and time-consuming to implement, so is a no-go for many of us) has convinced Big Finish that they have offered an actual solution, or are hoping that people just stop asking about it. I will be .....................Annoyed.. greatly if they do this..
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Post by coffeeaddict on Sept 19, 2024 23:08:58 GMT
I believe the actual plan of action they have put in place is to ignore the problem and hope people will just get used to it and stop complaining. As the old demotivational poster used to say "If we ignore our customers, maybe they will go away".
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Post by relativetime on Sept 19, 2024 23:13:35 GMT
I've deleted both the old and new apps off my phone because honestly I'm not going to hold my breath waiting for it to ever function the way it used to.
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Post by eric009 on Sept 22, 2024 8:45:56 GMT
No updates for a while. Have the creeping suspicion that the temporary workaround offered (that’s incredibly off-putting and time-consuming to implement, so is a no-go for many of us) has convinced Big Finish that they have offered an actual solution, or are hoping that people just stop asking about it. I For 1 will still be asking it's pain if i want to get new stuff on the app i have to hide stuff |
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Post by timleschild on Sept 22, 2024 23:20:27 GMT
I believe the actual plan of action they have put in place is to ignore the problem and hope people will just get used to it and stop complaining. As the old demotivational poster used to say "If we ignore our customers, maybe they will go away". Bad behaviour |
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Post by elkawho on Sept 23, 2024 0:47:54 GMT
Well, Nick answered my email on the podcast and said that they are still working on it. Hoping there will be improvement this week, maybe before Wednesday.
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