mbt66
Chancellery Guard
Likes: 3,104
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Post by mbt66 on Sept 23, 2024 9:37:01 GMT
Haven’t read every message here, but what worked for me was hide, then unhide every new release, then wait a day. Right after unhiding, refreshing in the old app still doesn’t work. But then the new release suddenly shows up on my Purchased list the next day. Now I can use the superior old app exclusively. Hide, unhide, wait a day. I can confirm that this simple “hack” has worked for me! After reading the linked post I hide a couple of new releases on the website and then selected “unhide all”. Today those two releases are showing in the old app. So far I have only downloaded one of them, but all appears ok. Thank you coreywt for your post. That was a much simpler work around than Big Finish’s proposal!
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Post by mef13 on Sept 24, 2024 9:01:02 GMT
Can I check how this works for you? I tried it but no effect. I have 900+ other items in my library and can’t be bothered with the time to hide over 400 of them. Tried your fix but no joy.
Thanks
mef
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Post by sherlock on Sept 30, 2024 9:01:27 GMT
The workaround of hiding new releases and then unhiding them to get them to show up in the app doesn’t seem to be working anymore for me. So I guess that’s the app out of the picture for any new purchases.
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Post by aussiedoctorwhofan on Sept 30, 2024 9:03:02 GMT
The workaround of hiding new releases and then unhiding them to get them to show up in the app doesn’t seem to be working anymore for me. So I guess that’s the app out of the picture for any new purchases. I tried it over the weekend..
Didn't work either.
It's been 2 months now since "this" occurred...
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Post by mef13 on Oct 1, 2024 9:19:58 GMT
Spent some time hiding purchases and it's finally worked... mef
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Post by timleschild on Oct 1, 2024 16:26:58 GMT
Spent some time hiding purchases and it's finally worked... mef How much time?
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Post by mef13 on Oct 2, 2024 8:57:26 GMT
Crikey, simple answer is more than I would like... Must have been at least an hour spread out over a couple of days, doing a few minutes before I got bored. Unfortunately there's no "hide all" option. That was for nearly 500 releases to hide. mef
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Post by kipperserver on Oct 7, 2024 11:14:50 GMT
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Post by newt5996 on Oct 7, 2024 15:54:04 GMT
And it looks like at least for me this new app is able to refresh though the refresh is slow.
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kk
Member
Likes: 100
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Post by kk on Oct 7, 2024 16:27:54 GMT
And it looks like at least for me this new app is able to refresh though the refresh is slow.
Same here. I was wary of doing the beta, as this beta download replaces the old version (of the "old" app) and didn't want to lose even more access, but this does seem to have solved it!
Just in time for me to pick up The Quintessence this week :-D
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Post by andrew on Oct 7, 2024 16:40:33 GMT
I downloaded the beta version. It downloaded but has retained my downloaded titles and where I was up to in the one I'm currently midway through.
With some trepidation I went all in and clicked the unhide all option on my download page. Then I refreshed my list in the beta app. A message now shows warning it could take some time. There's a progress indicator too, that slowly completed a circle once the download was complete.
It seems to have worked...
...where worked means my list in the app now matches my download list on the site. On the new site there had been a lot that had been missing from the download list. On the restored old site - and now the beta app - there's just a few I've spotted as missing (so far).
Might be this is more an issue with my own account, or still a glitch in the BF data.
As these don't show in my download list, I had no option to hide them when I did my mass hideathon session a few weeks ago. When I was then able to successfully refresh my list in the app I saw the few hundred titles I had left visible AND these rogue titles. Beta app, they're gone now too.
I should have 2 2000 AD titles. Only 1 of those is in my download list and in the beta app. On the BF site, you can still search for and see some of the 2000 AD range. The title I'm missing is not currently visible on the BF site.
I should have all four of the Judge Dredd Crime Chronicles. On the BF site I can search for and see all four. All have a ‘you've got this’ sticker. Only 2 of the 4 show on my download list and in the beta app.
I should have all 6 of the Robin Hood range. It's a range that is fully available again, and all 6 of its released have a 'you've got this' sticker. None show in my download list or in the app.
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Post by newt5996 on Oct 7, 2024 19:18:12 GMT
I downloaded the beta version. It downloaded but has retained my downloaded titles and where I was up to in the one I'm currently midway through. With some trepidation I went all in and clicked the unhide all option on my download page. Then I refreshed my list in the beta app. A message now shows warning it could take some time. There's a progress indicator too, that slowly completed a circle once the download was complete. It seems to have worked... ...where worked means my list in the app now matches my download list on the site. On the new site there had been a lot that had been missing from the download list. On the restored old site - and now the beta app - there's just a few I've spotted as missing (so far). Might be this is more an issue with my own account, or still a glitch in the BF data. As these don't show in my download list, I had no option to hide them when I did my mass hideathon session a few weeks ago. When I was then able to successfully refresh my list in the app I saw the few hundred titles I had left visible AND these rogue titles. Beta app, they're gone now too. I should have 2 2000 AD titles. Only 1 of those is in my download list and in the beta app. On the BF site, you can still search for and see some of the 2000 AD range. The title I'm missing is not currently visible on the BF site. I should have all four of the Judge Dredd Crime Chronicles. On the BF site I can search for and see all four. All have a ‘you've got this’ sticker. Only 2 of the 4 show on my download list and in the beta app. I should have all 6 of the Robin Hood range. It's a range that is fully available again, and all 6 of its released have a 'you've got this' sticker. None show in my download list or in the app. Those ones missing in both are likely an oversight on Big Finish’s end so you’ll probably have to reach out with the titles (and if you can the order numbers) to get them restored.
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Post by newt5996 on Oct 7, 2024 19:18:40 GMT
And it looks like at least for me this new app is able to refresh though the refresh is slow.
Same here. I was wary of doing the beta, as this beta download replaces the old version (of the "old" app) and didn't want to lose even more access, but this does seem to have solved it!
Just in time for me to pick up The Quintessence this week :-D
It also kept where I was in listening to The Stuff of Legend which was surprising.
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kk
Member
Likes: 100
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Post by kk on Oct 7, 2024 19:59:02 GMT
Same here. I was wary of doing the beta, as this beta download replaces the old version (of the "old" app) and didn't want to lose even more access, but this does seem to have solved it!
Just in time for me to pick up The Quintessence this week :-D
It also kept where I was in listening to The Stuff of Legend which was surprising. Yes, I had the same experience. I was partway through the Auton Infinity and presumed I’d lose both my place and the download, but it kept both! A pleasant surprise indeed. Hopefully this can be rolled out on a wider scale soon as it appears to have entirely fixed the issue for me, and fingers crossed it will be the same for everyone else too.
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Post by kipperserver on Oct 7, 2024 20:50:44 GMT
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Post by mark687 on Oct 7, 2024 20:59:10 GMT
Crossing Fingers for all you APP Users for stability with it now for the next 5 Months at least! Regards mark687
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Post by timleschild on Oct 7, 2024 21:00:54 GMT
Crossing Fingers for all you APP Users for stability for the next 5 Months at least! Regards mark687 5 months! omg! shambles!
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Post by mark687 on Oct 7, 2024 21:06:14 GMT
Crossing Fingers for all you APP Users for stability for the next 5 Months at least! Regards mark687 5 months! omg! shambles! 5 Months till the Website gets re-launched again, hopefully it and App will actually "talk" to each other at the same rate this time. Regards mark687
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Post by aussiedoctorwhofan on Oct 8, 2024 8:14:52 GMT
OK.. Had a lunchtime (my time) chat with a fellow Mod about 6.5 hrs ago... I am loading up the Beta testing App right now. Fingers crossed.. I haven't seen a new release/downloaded a new release on either app since July 28th..
EDIT: it "looks" like its working, trying to check random Who ranges (4th, 5th, 8th) in Ascending order.. They still appear mixed up and now it's loading with a "Please wait. This may take a while" in the screen..
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Post by sherlock on Oct 8, 2024 8:33:11 GMT
Fun discovery with current app. I hid and unhid the freebie Carnacki which I happened on yesterday, and that worked. But The War Master Part 3 stubbornly refuses to do the same. Weird.
I wait eagerly on the outcome of the beta.
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