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Post by mark687 on Oct 31, 2022 17:04:36 GMT
Yeah, at this point I’m not sure there’s a difference between saying anything today and just sticking the prices up tomorrow. The whole thing has been poorly handled and we're still not seeing any remedial action on their existing issues. Big Finish continue to not learn, we continue to give them money (more as of tomorrow!) because we like the product. Rinse and repeat. Credit where credit’s due, looks like some remedial action has been taken with overseas pricing. It’d be interesting to know if that’s been reviewed again as a result of feedback from customers when they announced the new pricing a few months back. I do think it’s poor to have announced it the day before the increased prices, mind. And I would liked to have seen this be in place for some time prior to the price increases, as I do think it would go some way to address their costs, but hey ho. Well it ends one area of the price discrepancy debate, however if the base pre Oder price in both formats for everyone is going up in 7 hours or so anyway.... Regards mark687
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Post by shallacatop on Oct 31, 2022 17:08:50 GMT
Credit where credit’s due, looks like some remedial action has been taken with overseas pricing. It’d be interesting to know if that’s been reviewed again as a result of feedback from customers when they announced the new pricing a few months back. I do think it’s poor to have announced it the day before the increased prices, mind. And I would liked to have seen this be in place for some time prior to the price increases, as I do think it would go some way to address their costs, but hey ho. Well it ends one area of the price discrepancy debate, however if the base price for everyone is going up in 7 hours or so anyway.... Regards mark687 I think you’re misunderstanding my point. If this was in place previously as it should have been, then there may not have been the requirement to increase the prices tomorrow in the first place. It’s a moot point, I suppose, as they are going up no matter what discussion we all have.
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Post by mark687 on Oct 31, 2022 17:12:28 GMT
Well it ends one area of the price discrepancy debate, however if the base price for everyone is going up in 7 hours or so anyway.... Regards mark687 I think you’re misunderstanding my point. If this was in place previously as it should have been, then there may not have been the requirement to increase the prices tomorrow in the first place. It’s a moot point, I suppose, as they are going up no matter what discussion we all have. Oh I Agree. Regards mark687
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Post by constonks on Oct 31, 2022 17:24:33 GMT
Yikes. That's an instant 60% increase for us here in Canada. Thanks for posting that, Mark Corey - I'd missed it on Twitter and it wasn't posted on the Big Finish news page. Will have to pre-order this year's Eighth Doctor stuff before it goes from $16.99 a piece to $26.62 - and maybe a few other things. And those will probably have to be my last pre-orders for quite some time... EDIT: just realized it wasn't Mark who posted the link originally (although he has below) - I saw the DU avatar and some breaking news, so I just assumed
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Post by mark687 on Oct 31, 2022 17:28:43 GMT
Yikes. That's an instant 60% increase for us here in Canada. Thanks for posting that, Mark - I'd missed it on Twitter and it wasn't posted on the Big Finish news page. Will have to pre-order this year's Eighth Doctor stuff before it goes from $16.99 a piece to $26.62 - and maybe a few other things. And those will probably have to be my last pre-orders for quite some time... Detailed Link for Overseas DL Customers (as it stands) with all small print www.bigfinish.com/pages/v/important-information-for-our-customers-overseasRegards mark687
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Post by Audio Watchdog on Oct 31, 2022 18:04:30 GMT
I buy a lot of books & movies from the UK, so exchange rates are not a new thing for me. No one wants to pay more but 3 or 5 dollars more a production isn’t going to break my bank. That they are FINALLY instituting the 10% for orders over $50.00 is not small thing and something I’ve been emailing them about for years. And honestly, making this move with exchange rates is something they should have done a decade ago. Maybe if they had ten years of generating extra profits they would have had something of a financial cushion to be more open to greater exploration with different genres and building up other licenses & originals. Anyway, on a practical end, this is no biggie financially but on the way it has been handled as public relations matter, Big Finish continues to be their own worst enemy.
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Post by kipperserver on Oct 31, 2022 18:57:22 GMT
Yeah, at this point I’m not sure there’s a difference between saying anything today and just sticking the prices up tomorrow. The whole thing has been poorly handled and we're still not seeing any remedial action on their existing issues. Big Finish continue to not learn, we continue to give them money (more as of tomorrow!) because we like the product. Rinse and repeat. Credit where credit’s due, looks like some remedial action has been taken with overseas pricing. It’d be interesting to know if that’s been reviewed again as a result of feedback from customers when they announced the new pricing a few months back. I do think it’s poor to have announced it the day before the increased prices, mind. And I would liked to have seen this be in place for some time prior to the price increases, as I do think it would go some way to address their costs, but hey ho. This looks like in instead of the price increases
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Post by masterdoctor on Oct 31, 2022 19:02:58 GMT
So they’ve straight up said they were doing one thing and then doing something very different with no immediate clarification, only when people start asking questions. I have to admit I’m very frustrated in this whole ordeal. I agree that the exchange rate policy likely needed to be re-examined, but I’m a bit fed up with the PR shenanigans that they continue to be able to prevent from being upfront.
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Post by kipperserver on Oct 31, 2022 19:12:44 GMT
So they’ve straight up said they were doing one thing and then doing something very different with no immediate clarification, only when people start asking questions. I have to admit I’m very frustrated in this whole ordeal. I agree that the exchange rate policy likely needed to be re-examined, but I’m a bit fed up with the PR shenanigans that they continue to be able to prevent from being upfront. True but I guess if you don't like in the UK then prices are going up "across the board" for you tomorrow. Better gedt those pre-orders in!"
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Post by shallacatop on Oct 31, 2022 19:23:56 GMT
Credit where credit’s due, looks like some remedial action has been taken with overseas pricing. It’d be interesting to know if that’s been reviewed again as a result of feedback from customers when they announced the new pricing a few months back. I do think it’s poor to have announced it the day before the increased prices, mind. And I would liked to have seen this be in place for some time prior to the price increases, as I do think it would go some way to address their costs, but hey ho. This looks like in instead of the price increases I just cannot comprehend why they don’t learn or consider how they come across with these things. It just screams complete and utter incompetence. Do they not realise they’ve essentially gained god knows how much money in the past couple of months as people rush to put orders in before the price increase? Only to u-turn at the last minute? And in light of their decision to make pricing changes on a per-title basis just comes across as pricing as high as they can possibly get away with. There’s merit in addressing the pricing structure and also addressing the overseas pricing - both are things I’ve long advocated for - but they can’t do either without some almighty communication cock up or a last minute backpedal.
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Post by tuigirl on Oct 31, 2022 19:32:41 GMT
I really wonder when they finally will hire a) a person who has professional experience with marketing and b) someone who once did at least an internship in accounting.
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Post by aussiedoctorwhofan on Oct 31, 2022 19:36:57 GMT
100% Serious question for the UK people here, is 66 pounds cheap/average/expensive for 1 boxset?
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Post by shallacatop on Oct 31, 2022 19:39:37 GMT
100% Serious question for the UK people here, is 66 pounds cheap/average/expensive for 1 boxset? What do you think costs £66? The Ninth Doctor Adventures, for example, are £24.99 on CD and £19.99 on download. For me, I consider the latter price to be very expensive for DL only. If you don’t care for the CDs you might as well make at least 50% back by buying it and selling back on eBay.
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Post by aussiedoctorwhofan on Oct 31, 2022 19:43:06 GMT
100% Serious question for the UK people here, is 66 pounds cheap/average/expensive for 1 boxset? What do you think costs £66? The Ninth Doctor Adventures, for example, are £24.99 on CD and £19.99 on download. For me, I consider the latter price to be very expensive for DL only. If you don’t care for the CDs you might as well make at least 50% back by buying it and selling back on eBay. Last week I checked on a price of a boxset, it comes up in Aussie dollars for me, it was $100, that didn't even include the postage and handling which (I round up to the nearest whole dollar) on average is about $17-$18.
I have sent screen shots to a couple overseas mates on this just to compare as part of normal conversations.
It's just gone 6am here, I will do some random spot check comparisons throughout the day.
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Post by thelonecenturion on Oct 31, 2022 20:09:01 GMT
What do you think costs £66? The Ninth Doctor Adventures, for example, are £24.99 on CD and £19.99 on download. For me, I consider the latter price to be very expensive for DL only. If you don’t care for the CDs you might as well make at least 50% back by buying it and selling back on eBay. Last week I checked on a price of a boxset, it comes up in Aussie dollars for me, it was $100, that didn't even include the postage and handling which (I round up to the nearest whole dollar) on average is about $17-$18.
I have sent screen shots to a couple overseas mates on this just to compare as part of normal conversations.
It's just gone 6am here, I will do some random spot check comparisons throughout the day.
Given that this was before the price rise... what boxset was $100?
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Post by Audio Watchdog on Oct 31, 2022 20:40:57 GMT
I’m curious as to how expensive the 60th anniversary set will be. That would certainly seem to fit into their per-item, case by case scenario.
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Post by mark687 on Oct 31, 2022 20:46:00 GMT
I'm a Big BF supporter as most of you know but if they can find a way to make a situation awkward they do
Surely an across the board rise all at one makes more sense than a by release basis?
Regards
mark687
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Post by Audio Watchdog on Oct 31, 2022 20:57:20 GMT
I'm a Big BF supporter as most of you know but if they can a way to a situation awkward they do Surely an across the board rise all at one makes more sense than a by release basis? Regards mark687 Pretty much what I just told BF on their Twitter feed.
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Post by mark687 on Oct 31, 2022 20:59:39 GMT
I really wonder when they finally will hire a) a person who has professional experience with marketing and b) someone who once did at least an internship in accounting. Supposedly got a Team of 3 for Marketing. and as I posted some time ago they've borne the lesser return value of DLs bought by overseas Customers for nearly 15 Years. Regards mark687
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Post by smith11 on Oct 31, 2022 21:01:04 GMT
I’m confused, so do UK prices go up tomorrow?
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