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Post by bethhigdon on Jul 25, 2024 1:00:42 GMT
I just bought a box set audio today. I downloaded it to the app but have not listened to it.
Well I also found a crack on my tire today and can certainly use that money on better things.
Is it even possible to return it?
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Post by aussiedoctorwhofan on Jul 25, 2024 2:53:34 GMT
This is a Very interesting question. At a "glance" I would say no. Having said that, 2 things... Can they tell if a story has been uploaded/listened to? Would they grant you a refund based on that supposing they can tell it hasn't been "opened".
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Post by Star Platinum on Jul 25, 2024 3:24:59 GMT
I did it once in the past, but that was when Paul Spragg was around.
I had ordered Dark eyes 2 and enjoyed it so much, that I asked for a refund so I could order the bundle of 2-4 on Cd instead of just digitally.
Still, that was over 10 years ago, and customer service staff may have changed since then.
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Post by theillusiveman on Jul 25, 2024 7:08:38 GMT
I think if it’s during the preorder period before the download/cd is released
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Post by pawntake on Jul 25, 2024 7:33:10 GMT
I did it once in the past, but that was when Paul Spragg was around. I had ordered Dark eyes 2 and enjoyed it so much, that I asked for a refund so I could order the bundle of 2-4 on Cd instead of just digitally. Still, that was over 10 years ago, and customer service staff may have changed since then. That is completely another scenario if you buy a download then you want the Cd you just pay the difference between the two. |
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Post by Sir Wearer of Hats on Jul 25, 2024 9:42:51 GMT
Amazon will reverse a digital purchase if it’s not been “read” and within a short window (24 s hours I think) and refund you.
BF’s system might be se5 u0 differently, but most nation’s consumer laws allow refunds and returns within certain parameters.
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Post by mark687 on Jul 25, 2024 10:31:26 GMT
I just bought a box set audio today. I downloaded it to the app but have not listened to it. Well I also found a crack on my tire today and can certainly use that money on better things. Is it even possible to return it? Possibly Not Because you DLd it to the App From BFs terms and conditions 8.2 Change of mind: Other than in the case of the excluded items listed at term 8.3 below, Users are entitled to change their mind and cancel their order for any reason within 30 calendar days after delivery for an exchange or full refund. 8.3 Excluded items: The right to return an item does not apply to certain items unless these items are faulty or damaged on delivery, or mis‑described. These items are: CDs and DVDs: sealed audio or video recordings if unsealed by the User after delivery. Such items may be restricted to an exchange for the same title to reduce the risk of unlicensed copying. Digital files: including but not limited to mp3, m4b and ebook formats which are not supplied on a tangible medium (e.g. on a CD or DVD) in the event BFP systems indicate that the digital assets have been accessed for download by the User. But I'd still E-Mail Sales to be sure. Regards mark687 |
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Post by martinw8686 on Jul 25, 2024 14:10:19 GMT
I wish I could return my download of the 7DAs The Last Day or at least swap it for another release.
I was kind in my initial review but upon reflection it's so not what I thought it would be when I ordered it.
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Post by bethhigdon on Jul 25, 2024 16:36:52 GMT
Thank you everyone for your replies.
I think I'm just going to have to eat the costs of this one as I'm too busy to fool with trying to contact customer service in a completely different country that is almost 12 hours ahead of my current time zone.
Especially since I was just going to re-buy the box set later anyways. It's just when you only get paid monthly and extra expenses come up and you gotta dip into your savings... you have to start juggling things more till the next check comes.
I will say though that this experience, among a number of other factors, has made me seriously reconsider buying directly from BF again. I might start going through audible/amazon more often in the future for BF audios.
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Post by nardolespinoffwhen on Jul 25, 2024 17:09:41 GMT
Thank you everyone for your replies. I think I'm just going to have to eat the costs of this one as I'm too busy to fool with trying to contact customer service in a completely different country that is almost 12 hours ahead of my current time zone. Especially since I was just going to re-buy the box set later anyways. It's just when you only get paid monthly and extra expenses come up and you gotta dip into your savings... you have to start juggling things more till the next check comes. I will say though that this experience, among a number of other factors, has made me seriously reconsider buying directly from BF again. I might start going through audible/amazon more often in the future for BF audios. To be fair, if you're a loyal customer and you approached Big Finish with this scenario I would be surprised if they didn't help you out with it. Every experience I have had with them from a customer service perspective has been really positive. I will always purchase direct from BF. For one, you get your downloads in the app. But, I also feel good supporting what is basically a small business that I want to continue. Buying from 3rd parties will always affect the amount of money they make off the purchase. I know it's quite common to complain about how they market products or communicate certain messages but direct customer interaction has always been great in my opinion. |
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Post by timleschild on Jul 25, 2024 18:10:59 GMT
I will say though that this experience, among a number of other factors, has made me seriously reconsider buying directly from BF again. I might start going through audible/amazon more often in the future for BF audios. I rarely buy direct from BF, only when I did buy some of the vinyl releases. |
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Post by Broadway Blue on Jul 25, 2024 19:43:49 GMT
I sympathise but people would be using all manner of excuses to return downloads of stories that they didn't like if it was that easy to get a refund. Especially if the stories have been downloaded to the BF app.
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Post by number13 on Jul 26, 2024 7:58:39 GMT
Thank you everyone for your replies. I think I'm just going to have to eat the costs of this one as I'm too busy to fool with trying to contact customer service in a completely different country that is almost 12 hours ahead of my current time zone. Especially since I was just going to re-buy the box set later anyways. It's just when you only get paid monthly and extra expenses come up and you gotta dip into your savings... you have to start juggling things more till the next check comes. I will say though that this experience, among a number of other factors, has made me seriously reconsider buying directly from BF again. I might start going through audible/amazon more often in the future for BF audios. Just to understand this - you bought one DL and now intend to get the series (it's one of the new monthly releases like 'Sontarans v. Rutans'), or you bought a release as DL and now intend to get it on CD?
I've no experience of the first, but in the second case I did exactly that a few years ago - bought a new release as DL from BF and soon after wished I'd bought on CD (I do like my CDs!  ) So I contacted BF Sales and asked nicely if I could 'upgrade' to the CD and they said yes and I just paid the 'upgrade' price difference + postage.
It might be different now, but well worth a try. As CD buyers we get the DL anyway.
BF really are a very good business in my experience, when I've had a lost-in-the-post CD (twice only in a very large number of orders, so the old Royal Mail is better than some people say these days) it's been replaced immediately, no questions asked.
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Post by bethhigdon on Jul 26, 2024 16:09:40 GMT
Thank you everyone for your replies. I think I'm just going to have to eat the costs of this one as I'm too busy to fool with trying to contact customer service in a completely different country that is almost 12 hours ahead of my current time zone. Especially since I was just going to re-buy the box set later anyways. It's just when you only get paid monthly and extra expenses come up and you gotta dip into your savings... you have to start juggling things more till the next check comes. I will say though that this experience, among a number of other factors, has made me seriously reconsider buying directly from BF again. I might start going through audible/amazon more often in the future for BF audios. Just to understand this - you bought one DL and now intend to get the series (it's one of the new monthly releases like 'Sontarans v. Rutans'), or you bought a release as DL and now intend to get it on CD?
I've no experience of the first, but in the second case I did exactly that a few years ago - bought a new release as DL from BF and soon after wished I'd bought on CD (I do like my CDs! ) So I contacted BF Sales and asked nicely if I could 'upgrade' to the CD and they said yes and I just paid the 'upgrade' price difference + postage.
It might be different now, but well worth a try. As CD buyers we get the DL anyway.
BF really are a very good business in my experience, when I've had a lost-in-the-post CD (twice only in a very large number of orders, so the old Royal Mail is better than some people say these days) it's been replaced immediately, no questions asked.
No, the audio I wanted was only sold as a set with other stories. I bought the set and downloaded it with the intention of listening to it later. Only to find out later that same day that I need to buy new tires. I don't get paid again until the first of the month which is over a week away.
My hope was to return the set, use that money towards the new tire and just make the exact same purchase later next month. It would have been a delay in my marathon, but not really much of a price difference for Big Finish one way or the other.
But this is also one of my problems with BF's box sets and their insistence of only selling collections rather individual stories. With the way my marathon is set up and my preferred listening method of skipping around, I would much rather pay 15 to 20 dollars for one story, depending on the length, then paying 40 dollars for 3 to 4 stories that I'm probably not going to listen to all of at once. It's not a good deal to me and I dislike that there isn't more options.
In fact, if it wasn't for the marathon I probably wouldn't fool with any of the box sets or collections as I'm just not interested in consuming content in that manner.
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Post by number13 on Jul 26, 2024 21:12:33 GMT
Just to understand this - you bought one DL and now intend to get the series (it's one of the new monthly releases like 'Sontarans v. Rutans'), or you bought a release as DL and now intend to get it on CD?
I've no experience of the first, but in the second case I did exactly that a few years ago - bought a new release as DL from BF and soon after wished I'd bought on CD (I do like my CDs! ) So I contacted BF Sales and asked nicely if I could 'upgrade' to the CD and they said yes and I just paid the 'upgrade' price difference + postage.
It might be different now, but well worth a try. As CD buyers we get the DL anyway.
BF really are a very good business in my experience, when I've had a lost-in-the-post CD (twice only in a very large number of orders, so the old Royal Mail is better than some people say these days) it's been replaced immediately, no questions asked.
No, the audio I wanted was only sold as a set with other stories. I bought the set and downloaded it with the intention of listening to it later. Only to find out later that same day that I need to buy new tires. I don't get paid again until the first of the month which is over a week away.
My hope was to return the set, use that money towards the new tire and just make the exact same purchase later next month. It would have been a delay in my marathon, but not really much of a price difference for Big Finish one way or the other.
But this is also one of my problems with BF's box sets and their insistence of only selling collections rather individual stories. With the way my marathon is set up and my preferred listening method of skipping around, I would much rather pay 15 to 20 dollars for one story, depending on the length, then paying 40 dollars for 3 to 4 stories that I'm probably not going to listen to all of at once. It's not a good deal to me and I dislike that there isn't more options.
In fact, if it wasn't for the marathon I probably wouldn't fool with any of the box sets or collections as I'm just not interested in consuming content in that manner.
I see, just bad timing. (Isn't it always bad timing when the car needs something doing?!)
It's interesting that after all the move to boxsets for reasons, BF are now moving slightly back towards individual monthly releases with the option of buying the set.
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Post by bethhigdon on Jul 28, 2024 12:49:51 GMT
So, good news!
I took my car to be serviced and I mentioned the leaking tire because they were scheduled to rotate them.
They said they could patch the tire up for me, no extra cost!
So I while I still will need to get new tires at some point it's now something I can save up and plan for rather than having to dip into my savings and get this weekend like I feared.
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Post by Deleted on Jul 28, 2024 13:24:33 GMT
So, good news! I took my car to be serviced and I mentioned the leaking tire because they were scheduled to rotate them. They said they could patch the tire up for me, no extra cost! So I while I still will need to get new tires at some point it's now something I can save up and plan for rather than having to dip into my savings and get this weekend like I feared. That's good karma coming back for you! |
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