em
Big Finish Creative Team
Big Finish Admin Staff
Likes: 10
|
Post by em on Jul 18, 2016 16:17:46 GMT
BIG FINISH WEBSITE MAINTENANCE
The Big Finish website will be temporarily down for essential maintenance from 9am (UK time) on Tuesday, July 19th.
This is the concluding part of some new server upgrades and we expect the work to be completed quickly. Our site should be back online by late morning. Please note, downloads will not be accessible at this time from either the website or the Big Finish app. Apologies for any inconvenience caused, and stay tuned for updates on the Big Finish Facebook Page and Twitter!
|
|
|
Post by acousticwolf on Jul 19, 2016 9:23:45 GMT
It looks like the website is back up and running Cheers Tony
|
|
|
Post by hackmodford on Jul 19, 2016 18:24:56 GMT
Is anybody else having issues refreshing their purchase history in the app? (Android or iOS)
Warning: If there is actually a problem, this may lock you out of the iOS app.
|
|
|
Post by acousticwolf on Jul 19, 2016 19:43:51 GMT
Android app seems to be fine once you log in.
Cheers
Tony
|
|
|
Post by hackmodford on Jul 19, 2016 20:39:32 GMT
FYI: Something has changed that is causing issues with loading the purchase history. The Android version actually handles the failure gracefully, but the iOS version will not let you back in if you get logged out.
|
|
|
Post by kimalysong on Jul 19, 2016 23:42:54 GMT
I seem to be okay but I haven't logged out of the app. I guess we will see when I get a new release I haven't downloaded yet.
|
|
|
Post by mark687 on Dec 7, 2021 21:57:31 GMT
Heads Up
Been a while since we've had one of these
7TH December 2021
◉ WEBSITE DISRUPTION | Some emergency work on the Big Finish website will take place between 23:00 and 03:00 (UK time) tonight. There may be some disruption to services. We apologise for the inconvenience.
Regards
mark687
|
|
|
Post by mark687 on Jul 25, 2024 16:20:13 GMT
New BF Website Launches this Tuesday 30th July www.bigfinish.com/news/v/the-new-big-finish-website-is-comingFAQs What do I need to do? At this stage, nothing. All your account information will be transferred to the new website, including your library of purchases. However, after relaunch, the first time you log in to www.bigfinish.com, you will need to reset your password (for security purposes). How long will the website be offline during the relaunch? We estimate the website may be inaccessible for up to an hour after relaunch, but it may be much less. If you are online and see the website pictured above, you’re looking at the new website. What will happen to my account? All your account information, including your download library, will be carried across. Downloads purchased in the last couple of days before relaunch may not show initially as we finish migrating the data, so please be patient and we will have them in your account as quickly as possible. Should I back up my downloads? We have always advised customers to download and retain backup copies offline. Please be aware that downloading within the Big Finish App does not constitute an offline backup. You should visit your account page via the website, and access the zips attached to each release in your purchase history. Will the Big Finish App still work? Although the Big Finish App will continue to play existing downloads, it will soon be decommissioned. To continue to enjoy listening to your audio drama purchases from 30 July, you will need to download the new Big Finish App after you’ve reset your password on the website.
How do I download the new Big Finish App? The new Big Finish App can now be download from the Apple Store (for iOS 15 and above) here, and from the Google Play Store (for Android 10 and above)
Probably best to wait to Tuesday before you do anything but here are the APP DL Links
Apple Link apps.apple.com/us/app/big-finish-audiobook-player/id6483363393Google Link play.google.com/store/apps/details?id=com.bigfinish.playerRegards mark687
|
|
|
Post by timleschild on Jul 25, 2024 18:12:44 GMT
This ain't gonna go well...
|
|
|
Post by muddyviolet on Jul 25, 2024 18:14:09 GMT
This ain't gonna go well... What makes you think that?
|
|
|
Post by Star Platinum on Jul 25, 2024 18:34:32 GMT
New BF Website Launches this Tuesday 30th July www.bigfinish.com/news/v/the-new-big-finish-website-is-comingFAQs What do I need to do? At this stage, nothing. All your account information will be transferred to the new website, including your library of purchases. However, after relaunch, the first time you log in to www.bigfinish.com, you will need to reset your password (for security purposes). How long will the website be offline during the relaunch? We estimate the website may be inaccessible for up to an hour after relaunch, but it may be much less. If you are online and see the website pictured above, you’re looking at the new website. What will happen to my account? All your account information, including your download library, will be carried across. Downloads purchased in the last couple of days before relaunch may not show initially as we finish migrating the data, so please be patient and we will have them in your account as quickly as possible. Should I back up my downloads? We have always advised customers to download and retain backup copies offline. Please be aware that downloading within the Big Finish App does not constitute an offline backup. You should visit your account page via the website, and access the zips attached to each release in your purchase history. Will the Big Finish App still work? Although the Big Finish App will continue to play existing downloads, it will soon be decommissioned. To continue to enjoy listening to your audio drama purchases from 30 July, you will need to download the new Big Finish App after you’ve reset your password on the website.
How do I download the new Big Finish App? The new Big Finish App can now be download from the Apple Store (for iOS 15 and above) here, and from the Google Play Store (for Android 10 and above)
Probably best to wait to Tuesday before you do anything but here are the APP DL Links
Apple Link apps.apple.com/us/app/big-finish-audiobook-player/id6483363393Google Link play.google.com/store/apps/details?id=com.bigfinish.playerRegards mark687 I hope it’s back up by 11:00 or so, I’d like to get some downloads on my phone before I leave for work that day.
|
|
|
Post by jbatty8 on Jul 25, 2024 18:49:39 GMT
I would screenshot the number of downloads it lists in your account prior to the change, and if you have time the number per category.
Every time they have updated their website, I've lost releases and had to go back and ask for them to be added back.
I've over a thousand now so it gets harder to work out what's missing!
|
|
|
Post by andrew on Jul 25, 2024 18:49:40 GMT
Was quite excited at first when I noted in the screenshot of the new app that the rewind button will go back 15 seconds instead of 30 seconds. I’ve wanted and asked for that for years. I need to rewind so often when I don’t quite hear a line properly. This would save me loads of time.
Then noted the FAQ says the app works on iOS 15 and above but in the App Store it says iOS 16 upwards. I can’t install it because I’m stuck on 15 on this old phone (that otherwise works just fine for all I need it for).
So now I’d need to get a new phone to be able to keep listening. That’s not happening anytime soon as have too many other expenses coming up. So that’s me off BF listening for a while.
|
|
|
Post by timleschild on Jul 25, 2024 19:30:05 GMT
So now I’d need to get a new phone to be able to keep listening. That’s not happening anytime soon as have too many other expenses coming up. So that’s me off BF listening for a while. Just download & play on a different music player app.
|
|
|
Post by sherlock on Jul 25, 2024 20:04:04 GMT
I would screenshot the number of downloads it lists in your account prior to the change, and if you have time the number per category. Every time they have updated their website, I've lost releases and had to go back and ask for them to be added back. I've over a thousand now so it gets harder to work out what's missing! If I remember rightly from prepping for last website update, isn’t there a record of your purchases you can download? Just for cross-referencing if something does go AWOL.
|
|
|
Post by sherlock on Jul 25, 2024 20:05:09 GMT
Well I have most of my collection downloaded onto memory sticks these days so less of a worry than the last one was. I will just spend the weekend patching any holes from last few purchases.
Curious to see what new features the new app actually brings.
|
|
|
Post by aussiedoctorwhofan on Jul 25, 2024 20:05:16 GMT
If that picture in the article is any indication of what the site is going to look like.. John Barrowman, interesting selection.
|
|
|
Post by andrew on Jul 25, 2024 20:55:05 GMT
So now I’d need to get a new phone to be able to keep listening. That’s not happening anytime soon as have too many other expenses coming up. So that’s me off BF listening for a while. Just download & play on a different music player app. May look into that at some point. It was just so easy having the BF app to do it all for me. For the next wee while I’ll stick to podcasts and music when I’m out walking the dog or driving.
|
|
|
Post by muddyviolet on Jul 25, 2024 21:52:01 GMT
If that picture in the article is any indication of what the site is going to look like.. John Barrowman, interesting selection. Gives me false hope that Absent Friends may not be absent forever
|
|
|
Post by timleschild on Jul 25, 2024 22:03:42 GMT
If that picture in the article is any indication of what the site is going to look like.. John Barrowman, interesting selection. Please nooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
|
|