|
Post by sherlock on Aug 12, 2024 8:26:47 GMT
Although customer service should be paramount, especially for a smaller company with a niche product, I sadly think the main impetus for Big Finish sorting this mess out will be when they see how few orders and how little income they have received over the past few weeks. Call it cynical but I'm expecting the fixes in September, once they clock how dire the August sales have been. Assuming the company building the website picks up the phone that is.
|
|
|
Post by timleschild on Aug 12, 2024 12:19:46 GMT
I listen to Nick Briggs occasionally on podcasts and CD extras and I think he needs to give it up. He won't obviously, I'm sure he has a mortgage and family to support, and I can't imagine anything else out in the market would be solid enough to provide the income he gets from BF. Briggs will never give it up. He's on the Doctor Who gravy train.
|
|
|
Post by BHTvsTFC on Aug 12, 2024 12:34:52 GMT
Briggs, whatever anyone thinks of him (including me!) obviously adores the job. I doubt he's ever questioned whether or not he's capable of it though!
But I do agree the show in general is screaming out for new blood - the same handful of people have had control of it since the early 1990's now.
|
|
|
Post by timleschild on Aug 12, 2024 15:13:00 GMT
Briggs, whatever anyone thinks of him (including me!) obviously adores the job. I doubt he's ever questioned whether or not he's capable of it though! But I do agree the show in general is screaming out for new blood - the same handful of people have had control of it since the early 1990's now. I wonder who else would want the BF gig?
|
|
|
Post by nottenst on Aug 12, 2024 17:57:09 GMT
Meanwhile, it doesn't look like any work at all has been done on the website. I'm still missing lots of order records and I have no idea at this point how many releases I am missing. Like I said, it's a very big mess. Disappointing to say the least. Still no discernable progress on the website from what I can see.
|
|
|
Post by Ela on Aug 12, 2024 18:05:20 GMT
Meanwhile, it doesn't look like any work at all has been done on the website. I'm still missing lots of order records and I have no idea at this point how many releases I am missing. Like I said, it's a very big mess. Disappointing to say the least. Still no discernable progress on the website from what I can see. Yeah, I can't see any change either. Has anyone seen any comments about progress on the website on social media? I was looking the past week but got busy over the weekend.
|
|
|
Post by sherlock on Aug 12, 2024 18:14:24 GMT
Still no discernable progress on the website from what I can see. Yeah, I can't see any change either. Has anyone seen any comments about progress on the website on social media? I was looking the past week but got busy over the weekend. They haven’t posted anything today. Probably the longest their socials have ever been silent.
|
|
|
Post by timleschild on Aug 12, 2024 18:22:53 GMT
Getting embarrassing now.
|
|
|
Post by fitzoliverj on Aug 12, 2024 18:23:34 GMT
Don't forget - Nick Briggs might be the face of the company, but he's not its engine. Most of the releases that people don't like seem to be David Richardson projects.
|
|
|
Post by timleschild on Aug 12, 2024 18:31:01 GMT
Don't forget - Nick Briggs might be the face of the company, but he's not its engine. Most of the releases that people don't like seem to be David Richardson projects. I wouldn't agree. Briggs is behind most BF failures.
|
|
|
Post by Ela on Aug 12, 2024 20:23:11 GMT
Yeah, I can't see any change either. Has anyone seen any comments about progress on the website on social media? I was looking the past week but got busy over the weekend. They haven’t posted anything today. Probably the longest their socials have ever been silent. That’s too bad. An update from them world be good.
|
|
|
Post by charlesuirdhein on Aug 12, 2024 20:59:37 GMT
Don't forget - Nick Briggs might be the face of the company, but he's not its engine. Most of the releases that people don't like seem to be David Richardson projects. I wouldn't agree. Briggs is behind most BF failures. Seriously now? First of all that's simply your opinion, it's not a fact. And secondly? No, I don't need a "secondly". The first will do.
|
|
|
Post by shallacatop on Aug 12, 2024 21:05:52 GMT
Yeah, I can't see any change either. Has anyone seen any comments about progress on the website on social media? I was looking the past week but got busy over the weekend. They haven’t posted anything today. Probably the longest their socials have ever been silent. Aside from website updates, not really sure what they could post. There’s not enough stability for any news articles, trailers or releases. And there’s no way they’d be able to get away with the jokey “intern” persona. Situations like this really do show the reliance on your online presence in the modern world.
|
|
lidar2
Castellan
You know, now that you mention it, I actually do rather like Attack of the Cybermen ...
Likes: 6,011
|
Post by lidar2 on Aug 12, 2024 21:44:24 GMT
I am starting to worry seriously about the future of BF if they don't sort this sooner rather than later
|
|
|
Post by Ela on Aug 12, 2024 22:09:29 GMT
They haven’t posted anything today. Probably the longest their socials have ever been silent. Aside from website updates, not really sure what they could post. There’s not enough stability for any news articles, trailers or releases. And there’s no way they’d be able to get away with the jokey “intern” persona. Situations like this really do show the reliance on your online presence in the modern world. They could post updates regarding how the website fix is going, which would (hopefully) be reassuring to customers. Rather than just leaving us hanging and wondering how to access our purchases, make new purchases, and so forth.
|
|
|
Post by Ela on Aug 12, 2024 23:07:45 GMT
The discrepancy between the number of titles I have on the app and the number I have on the website is 80 more on the website than on the app. And I have no idea if either number is correct.
|
|
|
Post by aussiedoctorwhofan on Aug 13, 2024 0:10:54 GMT
The discrepancy between the number of titles I have on the app and the number I have on the website is 80 more on the website than on the app. And I have no idea if either number is correct. same. before the change I was 1,088.. App shows 967. Logging into website shows 957.. :-(
|
|
Kestrel
Chancellery Guard
Likes: 2,718
|
Post by Kestrel on Aug 13, 2024 0:52:09 GMT
The whole thing is a big mess. Though I don't think there was any malice involved, as was suggested upthread, just thoughtlessness. I did struggle with that word choice for a bit before settling. But perhaps I ought to explain where I'm coming from here. Basically, I don't view apathy and antipathy as two discrete feelings or attitudes, but a spectrum. If you don't care about something, if you're genuinely just thoughtless, then your treatment of that thing is, naturally, going to be inconsistent. If you got a coworker or a classmate or an acquaintance you don't really care about, sometimes you may be rude or dismissive of them, or ignore them, but sometimes you'll be polite and extend a modicum of kindness. The apathetic approach, the thoughtless approach, means you don't really consider whether the person -- or thing -- is something you like or dislike. That's simply not a paradigm that enters into your judgment. But if you're rude or dismissive or insulting or passive aggressive or otherwise implicitly hostile to a person every time you meet... it's gonna be because of an active dislike for them -- and unless they're as autistic as I am, odds are they'll quickly assume that you really, really don't like them. This is why I keep focusing in on the pattern of Big Finish's behavior. On their past actions in addition to their present actions. And I do not, personally, see a lot of inconsistency in their actions -- quite the opposite. At every opportunity they seem to go out of their way to display a callous disregard for their own customers. And it's that history, that pattern, that casts their behavior in a light that could be characterized as malicious. Like I said, or at least implied, earlier -- if it wasn't for this history, and we couldn't really attribute this muck-up to anything else, then I think we'd all be having a very different conversation right now. Briggs, whatever anyone thinks of him (including me!) obviously adores the job. I doubt he's ever questioned whether or not he's capable of it though! But I do agree the show in general is screaming out for new blood - the same handful of people have had control of it since the early 1990's now. I'm sitting here thinking of scrolling through the writing credits of Neo Who on the TARDIS wiki and mentally groaning. This is not an issue unique to Big Finish.
|
|
|
Post by Ela on Aug 13, 2024 5:25:48 GMT
The discrepancy between the number of titles I have on the app and the number I have on the website is 80 more on the website than on the app. And I have no idea if either number is correct. same. before the change I was 1,088.. App shows 967. Logging into website shows 957.. :-( I uninstalled and reinstalled the app and now the discrepancy is 13 more on the website. Heaven only know which 13 though.
|
|
|
Post by timleschild on Aug 13, 2024 5:32:36 GMT
I wouldn't agree. Briggs is behind most BF failures. Seriously now? First of all that's simply your opinion, it's not a fact. And secondly? No, I don't need a "secondly". The first will do. Well obviously it's.my opinion.
|
|