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Post by kinghumble on Jul 14, 2017 13:52:46 GMT
Guess we need to watch for if they adjust the prices again, making the sale make sense and suggesting OneTen is correct about there having been a glitch, or else we need to watch for after the sale is over, see if the prices stay doubled from what they were just yesterday.
I don't know if i'll be able to stay a loyal customer if it turns out that Big Finish is running such a disingenuous sale. Their products really are at base quite expensive. I support them because they're a small company and I understand they need to pay the bills, but this makes me question if the high prices they charge aren't actually gouging the customers.
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Post by sherlock on Jul 14, 2017 13:58:08 GMT
Cheeky move with the bundle prices there.
Also the price increase means for download prices for Dark Eyes and Doom Coalition it's actually cheaper to order 4 boxsets separately than to get the bundle, so bundles aren't even saving money anymore, which was surely the point of them? Anyway rant over, time to raid my wallet again. Do I go for Dark Eyes 2, or get into Doom Coalition, or a few Eighth Doctor Adventures.... Thank god this lasts a week, indecision is a curse.
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Post by mark687 on Jul 14, 2017 14:00:12 GMT
Now seen detailed complaints on Twitter and FB, BF are surely going to have to address it soon.
Regards
mark687
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Post by mark687 on Jul 14, 2017 14:04:56 GMT
Cheeky move with the bundle prices there. Also the price increase means for download prices for Dark Eyes and Doom Coalition it's actually cheaper to order 4 boxsets separately than to get the bundle, so bundles aren't even saving money anymore, which was surely the point of them? Anyway rant over, time to raid my wallet again. Do I go for Dark Eyes 2, or get into Doom Coalition, or a few Eighth Doctor Adventures.... Thank god this lasts a week, indecision is a curse. Have you got DE 3 and 4?
If yes get DE2 and plug your EDA gaps
If not DC and plug your EDA gaps
Regards
mark687
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Post by Deleted on Jul 14, 2017 14:07:43 GMT
I agree with OneTen that this is most likely a glitch and Big Finish will sort it out.
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Post by Deleted on Jul 14, 2017 14:20:16 GMT
They have fixed it and know the box set bundles are 70$ instead of 80.
Edit: The Lucie Miller bundles are now fixed and lowered.
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Post by mark687 on Jul 14, 2017 14:24:33 GMT
They have sort of Prices are now reduced on Bundles for the titles up till Dark Eyes no Code Needed and Dark Eyes and Doom Coalition Bundles now stand at £80 each.
Regards
mark687
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Post by kinghumble on Jul 14, 2017 14:25:40 GMT
That's good; while I feel a bit silly for raising a fuss over a glitch, I'm glad that a rogue customer who didn't know about the sale won't be paying twice-the-price!
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Post by number13 on Jul 14, 2017 14:42:15 GMT
Confused. OK, I read it ten times and then consulted K-9, the Matrix and the White Guardian and I think it means: The discount code CANNOT be used for the MR 8th Doctor stories but there are special MR bundles just for this offer, which are pre-priced at a discount; individual MR releases cannot be bought at a discount. The discount code CAN be used for all individual 8DA and 8th Doctor boxset releases - 50% off every such title. The discount code CAN be used on bundles of these titles - but the bundle prices currently reflect this to avoid giving double discounts on the bundles. (I guess.) However, if you want the download version of the boxsets, it appears to be cheaper to buy the boxsets individually (£17.50 each after discount) than in the bundle where the download and CD versions are the same price making the downloads £20 each after discount, same as the CD versions. I think. (Going for a mug of tea and at least one biscuit. EDIT: Fruit shortcake x 3 ) UPDATE: Much better and clearer, thanks for listening BF. The discount code now only applies to individual releases (but individual MR titles are not part of this sale.) The boxset bundle prices are back down and the download bundle price reflects the lower price for downloads. (The same price as buying all four boxsets at the discount code price, useful just as a convenience. I don't know how this compares with the pre-order prices but if you didn't buy then, it's academic really.) The special offer bundles for the MR are still there, pre-discounted. The 8DA bundles are also now pre-discounted and priced the same as buying every release in a series at the 50% offer. Again, useful just as a convenience.
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Post by Deleted on Jul 14, 2017 14:45:30 GMT
Even weirder - each Doom Coalition set, on their own? Listed at $35 Canadian. So if a customer ignores the bundle, bought each set individually, (ignoring the sale, assuming these prices continue next week after the sale is over) they'll save $20? You can buy the bundle for $160, or each set individually for $140 total? What's going on? And even assuming the prices return to normal next week, if you're a customer who is unfamiliar with Big Finish's sales and doesn't know where to find the code, you're really going to get fleeced this week! I rarely find bundles good value. Normally they're exactly the same as the sum of the individual prices and you can't get the 10% discount, so it's not a surprise a similar situation occurs here. What they're doing is typical obfuscation, making it easy for customers to see a bargain (and hence boost sales volumes) but harder for them to work out how to get the best possible deal.
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Post by SoundableObject on Jul 14, 2017 15:44:53 GMT
This wasn't a price glitch as I'm pretty sure they raised the price of other things for the World's of Big Finish sale (but nobody kicked up a fuss then as they were still saving overall).
I'll check the price I paid for the Benny 5 box set bundle a couple of weeks ago and compare to what it is now.
At least BF have quickly listened and amended.
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Post by Deleted on Jul 14, 2017 16:16:33 GMT
And even assuming the prices return to normal next week, if you're a customer who is unfamiliar with Big Finish's sales and doesn't know where to find the code, you're really going to get fleeced this week! What they're doing is typical obfuscation, making it easy for customers to see a bargain (and hence boost sales volumes) but harder for them to work out how to get the best possible deal. Based on how Big Finsh usually operate I'd give them the benefit of the doubt and put it down to a half asleep brain in the Big Finish office this morning. I'm not sure anybody at BF Towers really sets out to confuse people or rip people off by making them pay more than they need to. Sure they want sales but they also want customers to return, especially if they are new(ish) to Big Finish and the Big Finish website. If people find out they didn't get the best deals they might not be too quick to return. The verbose news item this morning certainly did confuse me, but I've had mornings like that too. So maybe the odd pricing glitch was just that, a glitch that slipped through, as opposed to deliberate obfuscation?
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Post by Deleted on Jul 14, 2017 16:23:04 GMT
Taken from Big Finish on Facebook There were some problems this morning with implementing the discount code and getting it to treat bundles correctly. This has now been corrected so that the code doesn't apply to bundles, but bundles already represent the discount.
So I think it safe to assume that this was a glitch and that Big Finish isn't purposely looking to mislead people.
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Post by SoundableObject on Jul 14, 2017 16:58:04 GMT
The Bernice Summerfield 5 box set set was £110 on CD during the sale. It is now £100. I'm pretty sure it was that price before the sale too as I remember looking at it and thinking it wasn't the right price yet. It was still a good price once the discount was taken into account but they really didn't need to go that way around of offering it.
Hopefully it won't happen again.
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Post by kinghumble on Jul 14, 2017 17:03:25 GMT
Obfuscation tactics may make sense in some professions, in selling life insurance or in legal battles for example. But good public relations is the life-blood of any small-to-medium sized company; building relationships and generating returning customers. Based on what we see now, I'm going to optimistically trust it was a glitch, not a tactic... I mean, you never know, but it would be... well... Running an obfuscation-tactic sale - especially when your customers are sci-fi fans, are people who pay attention to detail and have above-average IQs - that would be setting yourself up to fail. Damaging your PR like that would be putting pennies before dollars, in the long-run.
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Post by Audio Watchdog on Jul 14, 2017 17:31:51 GMT
After buying from BF for 8 years all I can say to people who makes charges of Big Finish doing this and that, is to advise caution and see how they respond to whatever complaint is being raised. Typically most things that seem odd are generally mistakes or things that have not been as carefully thought through as they should have been. I will also say we see less & less of that latter point all the time. First thing I thought when I saw the chatter today about this is that it sounded like a programming error. Big Finish can sometimes come off as a little tone deaf when it comes to certain things but I have never found them to be dishonest.
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Post by Deleted on Jul 14, 2017 18:19:55 GMT
After buying from BF for 8 years all I can say to people who makes charges of Big Finish doing this and that, is to advise caution and see how they respond to whatever complaint is being raised. Typically most things that seem odd are generally mistakes or things that have not been as carefully thought through as they should have been. I will also say we see less & less of that latter point all the time. First thing I thought when I saw the chatter today about this is that it sounded like a programming error. Big Finish can sometimes come off as a little tone deaf when it comes to certain things but I have never found them to be dishonest. Very well said, Big Finish is one of the most honest and human(which is why there are mistakes) companies I can think of.
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Post by Deleted on Jul 14, 2017 18:55:50 GMT
Obfuscation tactics may make sense in some professions, in selling life insurance or in legal battles for example. But good public relations is the life-blood of any small-to-medium sized company; building relationships and generating returning customers. Based on what we see now, I'm going to optimistically trust it was a glitch, not a tactic... I mean, you never know, but it would be... well... Running an obfuscation-tactic sale - especially when your customers are sci-fi fans, are people who pay attention to detail and have above-average IQs - that would be setting yourself up to fail. Damaging your PR like that would be putting pennies before dollars, in the long-run. I'm talking more about regular bundles not always being cheaper. Torchwood single releases for example are 45 for a six download bundle but if you bought 12 as single releases they would only cost 86.40 (ish). Fourth Doctor bundles as well are normally dearer than buying single releases. Yet Aliens Among Us and the new Blakes 7 bundles are cheaper than individual purchases. It doesn't stop me buying, just makes me use a spreadsheet!
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Post by agentten on Jul 14, 2017 19:04:01 GMT
I already have everything from this sale, but since I only have the CDs of Eight's 1-50 MR titles I picked up the downloads. The price on that bundle is a really good deal, especially considering the quality of many of those stories.
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Post by barnabaslives on Jul 14, 2017 19:23:29 GMT
Very well said, Big Finish is one of the most honest and human(which is why there are mistakes) companies I can think of. They are probably very busy little creatures too, thus I think typically there is a pricing error whenever a sale starts out and likely two grammatical errors in The Big Announcement Everyone Will Be Reading as if there won't be four grammatical errors in the e-mail I'd send them about it. Also, they probably know one of us will spot any errors in five minutes, so there probably aren't alot of evil plans they can hatch that include "and no one will ever know". :-)
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