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Post by kipperserver on Jun 17, 2022 12:18:31 GMT
To be fair, I think the massive discrepancy is mostly between downloads. Not that the per-order BS isnt a farce anyway. Postin to someone in Ireland or China are clearly not the same thing. I - as anyone who knows my hobbies or watches my Youtube channel (link below, new people!) would know- import from ALL over. Oz to the EU to Asia to North America. And almost all of them have a drop down, ask your postcode/ZIP/whatever and calculate post for YOU. You pay the cost or you dont. There is no levy just for the order. A BF classic bit of WTFery. So ideally the International Pricing Model should be at Exchange Rate in real time and the cheapest possible International Shipping for CDs? Regards mark687 I'm absolutelky not an expert on these things but do we know their not doing this at the moment? How expecnsilve is it to ship CDs? Can our Aussie friends tell us what it's like buying from other companioes?
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Post by mark687 on Jun 17, 2022 12:19:25 GMT
The huge number of eBay listings for each recently released title suggests that many see the small difference between the download price and CD price as incentive to buy then immediately sell the CD. Sell for more than the download price difference and they’ve saved money on if they’d just paid the download price. If the seller can find someone willing to pay close to the purchase price, they’re effectively BFing for free or next to nothing. This was a huge surprise to me when I recently did a big purge of my Big Finish CD collection. A lot of them were releases that have been out a few years now, some opened but like new, many unopened and a few of the more recent releases where I'd subscribed at the CD. They all went on eBay for 99p for a week with no minimum price and just standard second class postage. Not one box set went for cheaper than a tenner and many of them went for £16/£17. I really wouldn't blame anyone for purchasing Big Finish physically and then recouping the majority of their costs back. It's what I'd do if I went fully download in lieu of them pricing them more appropriately. Again that's bizarre with Postage that's only a couple of £ cheaper than retail which those same Buyers likely think is too much which is why their buying from re-sale sites in the 1st place! Regards mark687
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Post by theillusiveman on Jun 17, 2022 12:23:49 GMT
Surprised they haven’t done another poll or feedback survey LOL! Do you want to pay more or LESS for your Big Finish audio dramas?> To be fair they did that with saying on Twitter with a vote that would you prefer to have cheaper audios (without individual artwork) vs audio with individual artwork but more expensive release
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Post by kipperserver on Jun 17, 2022 12:27:06 GMT
LOL! Do you want to pay more or LESS for your Big Finish audio dramas?> To be fair they did that with saying on Twitter with a vote that would you prefer to have cheaper audios (without individual artwork) vs audio with individual artwork but more expensive release And now they don't have infividual artwork, people complain about THAT ! Fans!
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Post by shallacatop on Jun 17, 2022 12:31:31 GMT
This was a huge surprise to me when I recently did a big purge of my Big Finish CD collection. A lot of them were releases that have been out a few years now, some opened but like new, many unopened and a few of the more recent releases where I'd subscribed at the CD. They all went on eBay for 99p for a week with no minimum price and just standard second class postage. Not one box set went for cheaper than a tenner and many of them went for £16/£17. I really wouldn't blame anyone for purchasing Big Finish physically and then recouping the majority of their costs back. It's what I'd do if I went fully download in lieu of them pricing them more appropriately. Again that's bizarre with Postage that's only a couple of £ cheaper than retail which those same Buyers likely think is too much which is why their buying from re-sale sites in the 1st place! Regards mark687 I think there’s a few factors at play. One is that some of the older releases won’t be at their pre-order price on the Big Finish site, so it’s more of a deal. Some will want to get it cheaper regardless of whether it’s only a couple of quid. And perhaps most notably is the obsession with entering bidding wars and wanting to win!
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Post by mark687 on Jun 17, 2022 12:40:09 GMT
So ideally the International Pricing Model should be at Exchange Rate in real time and the cheapest possible International Shipping for CDs? Regards mark687 I'm absolutelky not an expert on these things but do we know their not doing this at the moment? How expecnsilve is it to ship CDs? Can our Aussie friends tell us what it's like buying from other companioes? Well ATM item Price work out less when converted to UK Money but BF's current International shipping prices work out more expensive than other companies that ship internationally when their converted to most international currency it seems There's also a fixed Per Order charge of £6.50. Regards mark687
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Post by Deleted on Jun 17, 2022 12:59:07 GMT
So ideally the International Pricing Model should be at Exchange Rate in real time and the cheapest possible International Shipping for CDs? Yes, the postage/packing charge should cost what it costs. There can never be a one-size fits all model for international postage, the customer should pay what it costs Big Finish to post their package. The order 'tax' (aka the per-order charge) was a completely unfair addition on top of postage and packing too. The additional charge was the same for one CD or ten CD's and the same for a package sent to Cork or Auckland... clearly that is a nonsense.
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Post by kipperserver on Jun 17, 2022 14:53:44 GMT
So ideally the International Pricing Model should be at Exchange Rate in real time and the cheapest possible International Shipping for CDs? Yes, the postage/packing charge should cost what it costs. There can never be a one-size fits all model for international postage, the customer should pay what it costs Big Finish to post their package. The order 'tax' (aka the per-order charge) was a completely unfair addition on top of postage and packing too. The additional charge was the same for one CD or ten CD's and the same for a package sent to Cork or Auckland... clearly that is a nonsense. Again, not being biased here because I live in the UK but is the "per order change" just another name for packaging? Again, not being biased but if I buy a Big Finish box set on eBay, the postage cost is £3.35 at least (Royal Mail small parcel). From Big Finish it's £2.50 for postage and apckging too.
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Post by kipperserver on Jun 17, 2022 14:55:05 GMT
The ore I read rthe more I agree with Shallacatop that BF needs to sort out it's international postage and packaging (and products) costs.
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Post by mark687 on Jun 17, 2022 15:12:35 GMT
Yes, the postage/packing charge should cost what it costs. There can never be a one-size fits all model for international postage, the customer should pay what it costs Big Finish to post their package. The order 'tax' (aka the per-order charge) was a completely unfair addition on top of postage and packing too. The additional charge was the same for one CD or ten CD's and the same for a package sent to Cork or Auckland... clearly that is a nonsense. Again, not being biased here because I live in the UK but is the "per order change" just another name for packaging? Again, not being biased but if I buy a Big Finish box set on eBay, the postage cost is £3.35 at least (Royal Mail small parcel). From Big Finish it's £2.50 for postage and apckging too. The Shipping Rates Page link itself www.bigfinish.com/pages/v/big-finish-shipping-ratesWith Postage Charges And Per Order Charge mentioned Regards mark687
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Post by mark687 on Jun 17, 2022 15:22:54 GMT
Just thinking if this gets covered in this weeks Podcast whether it will be concise or a word salad.
Regards
mark687
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Post by Deleted on Jun 17, 2022 15:30:36 GMT
Again, not being biased here because I live in the UK but is the "per order change" just another name for packaging? Again, not being biased but if I buy a Big Finish box set on eBay, the postage cost is £3.35 at least (Royal Mail small parcel). From Big Finish it's £2.50 for postage and packaging too. If you lived outside of the UK you would pay the International postage, plus £6.50 "per order charge" on top of the P&P. As you live in the UK you don't get charged the extra £6.50.
Basically it's an 'order tax' for overseas customers. It's a nonsense and should never have been brought in.
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Post by shallacatop on Jun 17, 2022 15:43:37 GMT
Again, not being biased here because I live in the UK but is the "per order change" just another name for packaging? Again, not being biased but if I buy a Big Finish box set on eBay, the postage cost is £3.35 at least (Royal Mail small parcel). From Big Finish it's £2.50 for postage and packaging too. If you lived outside of the UK you would pay the International postage, plus £6.50 "per order charge" on top of the P&P. As you live in the UK you don't get charged the extra £6.50.
Basically it's an 'order tax' for overseas customers. It's a nonsense and should never have been brought in.
It is a nonsense, but it won’t change until they do an overhaul of their overseas pricing. And until that’s done we will all continue to burden price rises when there are things that could be done to address it. Three years in since they said they’d do the review about the pricing following criticism and not one word has been uttered about it since. Not even any clarity if they didn’t think it was possible.
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Post by kipperserver on Jun 17, 2022 16:31:54 GMT
If you lived outside of the UK you would pay the International postage, plus £6.50 "per order charge" on top of the P&P. As you live in the UK you don't get charged the extra £6.50.
Basically it's an 'order tax' for overseas customers. It's a nonsense and should never have been brought in.
It is a nonsense, but it won’t change until they do an overhaul of their overseas pricing. And until that’s done we will all continue to burden price rises when there are things that could be done to address it. Three years in since they said they’d do the review about the pricing following criticism and not one word has been uttered about it since. Not even any clarity if they didn’t think it was possible. Sorry all, I don't think I'm being clear enough. The postage (Royal Mail) on the web site is quoted at £2.50 that's less than Royal Mail charges £3.25. It doesn't include packaing. Interntainonal postage is £3 per item plus £6.50. That's less than DHL which charges £39.11. It doesn't including packaging. Basically I think BF are making a loss on P&P at the moment.
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Post by shallacatop on Jun 17, 2022 16:52:04 GMT
That just goes back to the point of it all being a nonsense. They should be aware of these things and sort it out. Why increase prices across the board when they’re pissing money away elsewhere? I’m not sure why anyone can justify these upcoming increases as “prices are rising everywhere” when there are obvious issues they’ve got.
It’s really not that difficult to deal with it.
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Post by cwm on Jun 17, 2022 16:58:58 GMT
Because prices ARE rising everywhere. BF have plainly tried to avoid price rises for as long as possible - it's quite remarkable that ranges have stayed at the current price point for as long as they have. The costs of making these stories are increasing, so the price points have to as well. I don't understand why you think this is "all a nonsense".
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Post by shallacatop on Jun 17, 2022 17:16:22 GMT
Because prices ARE rising everywhere. BF have plainly tried to avoid price rises for as long as possible - it's quite remarkable that ranges have stayed at the current price point for as long as they have. The costs of making these stories are increasing, so the price points have to as well. I don't understand why you think this is "all a nonsense". Because if you took the opportunity to read the discussion then you’ll understand that there are issues with overseas pricing, there are issues with per order charges and overseas postage. They don’t have a structured pricing for different ranges. Lots of examples of issues and Big Finish leaking money. And yet we’re supposed to accept a price increase without any of them being addressed? I don’t understand why you’d be happy with that, but each to their own. No issues with prices increasing in general, but do everything possible to avert it before you take the easy way out and hope the customer will accept it. If they’d addressed them and were transparent about further need for increases then fair enough. And the prices haven’t been as static as you seem to think. They’ve gone up in recent years as it is, or seen a reduction in content to maintain price.
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Post by aussiedoctorwhofan on Jun 17, 2022 23:51:25 GMT
To be fair, I think the massive discrepancy is mostly between downloads. Not that the per-order BS isnt a farce anyway. Postin to someone in Ireland or China are clearly not the same thing. I - as anyone who knows my hobbies or watches my Youtube channel (link below, new people!) would know- import from ALL over. Oz to the EU to Asia to North America. And almost all of them have a drop down, ask your postcode/ZIP/whatever and calculate post for YOU. You pay the cost or you dont. There is no levy just for the order. A BF classic bit of WTFery. So ideally the International Pricing Model should be at Exchange Rate in real time and the cheapest possible International Shipping for CDs? Regards mark687 Book Depository, the Distinguished Competition have always had free p&h, my biggest BF cd order from them many years ago was close to 30 cds in 1 order, arrived in a massive box. I know they are much bigger than BF, but it's a bit disconcerting when the "secondary purchase point" is very much cheaper.
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Post by aussiedoctorwhofan on Jun 17, 2022 23:59:54 GMT
Again, not being biased here because I live in the UK but is the "per order change" just another name for packaging? Again, not being biased but if I buy a Big Finish box set on eBay, the postage cost is £3.35 at least (Royal Mail small parcel). From Big Finish it's £2.50 for postage and packaging too. If you lived outside of the UK you would pay the International postage, plus £6.50 "per order charge" on top of the P&P. As you live in the UK you don't get charged the extra £6.50.
Basically it's an 'order tax' for overseas customers. It's a nonsense and should never have been brought in.
YES.. Basically it's 2 separate charges, works out to about AUST $11-17 per order.. so if you theoretically did 1 big order of 10 cds compared to 10 separate orders... It's bumping up the price easily by 20-30%. That's why I really do my sums with all the $ales that pop up.. 10% off honestly means Nothing to us non UK'ers. it's the p&H multiplle costs that's killing us financially. U would think there would be an incentive like all the UK people automatically get ($50 or more and free postage). Bump it up to $100 that still works for us, that's 2-3 boxsets Easily.
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Post by Digi on Jun 18, 2022 2:07:48 GMT
Honestly if prices go up much higher than they're at right now, that'll be the end of the road for me. 'Currency conversion' arguments are well and good in the abstract, but for myself -- and, no doubt, for a significant amount of their non-UK market -- the bottom line is that everyone has limited financial resources, and higher than things are priced now runs significant risk of sinking their entire overseas market. In terms of entertainment spend, a choice between $30 for a 3-4 hour audio boxset, or $30-40 for a 13-22 hour TV season is just no contest at all.
And I'm only talking digital here. The international shipping price gouging, while their shipping packaging was often halfassed at best, while also using the worst major courier known to man, was a significant factor in my abandoning their physical media.
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