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Post by mark687 on Jun 18, 2022 9:51:50 GMT
To Miss-Quote Lord Vader and the 3rd Doc
"BF You Ham-Fisted Handling of a policey change Announcement is now complete"
So now the only way Customers can take maximum advantage/ best value for money of the situation is to buy anything they want that they haven't got yet by October 31st 2022, and hope the price increases still make future stuff viable, rather than just announce the new prices now that come into effect November 1st 2022.
Regards
mark687
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Post by aussiedoctorwhofan on Jun 18, 2022 10:17:17 GMT
To Miss-Quote Lord Vader and the 3rd Doc "BF You Ham-Fisted Handling of a policey change Announcement is now complete" So now the only way Customers can take maximum advantage/ best value for money of the situation is to buy anything they want that they haven't got yet by October 31st 2022, and hope the price increases still make future stuff viable, rather than just announce the new prices now that come into effect November 1st 2022. Regards mark687 So at minimum I have to pre-order 3rd,4th,5th,6th,7th,8th Dr "Main/Monthly repackaged range" boxsets.. OUCH$
;-)
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Post by mark687 on Jun 18, 2022 10:35:19 GMT
To Miss-Quote Lord Vader and the 3rd Doc "BF You Ham-Fisted Handling of a policey change Announcement is now complete" So now the only way Customers can take maximum advantage/ best value for money of the situation is to buy anything they want that they haven't got yet by October 31st 2022, and hope the price increases still make future stuff viable, rather than just announce the new prices now that come into effect November 1st 2022. Regards mark687 So at minimum I have to pre-order 3rd,4th,5th,6th,7th,8th Dr "Main/Monthly repackaged range" boxsets.. OUCH$
;-)
Fortunately I've covered them. for me its 4th Doc Lost Stories and 4DA Series 13 so far, (would also be Fugitive Doc and Call me Master but we don't know the release Dates)however also means I won't take a chance on UFO or UNIT anytime soon, because if I'm spending I'd rather spend it on Full-Cast Releases featuring Doctors from the Whoiverse. Regards mark687
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Post by tuigirl on Jun 18, 2022 10:36:55 GMT
I am having a slight deja vu here.....
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Post by aussiedoctorwhofan on Jun 18, 2022 10:39:26 GMT
So at minimum I have to pre-order 3rd,4th,5th,6th,7th,8th Dr "Main/Monthly repackaged range" boxsets.. OUCH$
;-)
Fortunately I've covered them. for me its 4th Doc Lost Stories and 4DA Series 13 so far, (would also be Fugitive Doc and Call me Master but we don't know the release Dates)however also means I won't take a chance on UFO or UNIT anytime soon, because if I'm spending I'd rather spend it on Full-Cast Releases featuring Doctors from the Whoiverse. Regards mark687 Agreed ! Lock in the urgent/top priorities 1st..
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Post by kipperserver on Jun 18, 2022 10:41:08 GMT
So ideally the International Pricing Model should be at Exchange Rate in real time and the cheapest possible International Shipping for CDs? Regards mark687 Book Depository, the Distinguished Competition have always had free p&h, my biggest BF cd order from them many years ago was close to 30 cds in 1 order, arrived in a massive box. I know they are much bigger than BF, but it's a bit disconcerting when the "secondary purchase point" is very much cheaper. Book Depository os owned by Amazon. Amazon has destoyed nearly every retailer in the world. I would never buy form Amazon.
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Post by aussiedoctorwhofan on Jun 18, 2022 10:55:38 GMT
Book Depository, the Distinguished Competition have always had free p&h, my biggest BF cd order from them many years ago was close to 30 cds in 1 order, arrived in a massive box. I know they are much bigger than BF, but it's a bit disconcerting when the "secondary purchase point" is very much cheaper. Book Depository os owned by Amazon. Amazon has destoyed nearly every retailer in the world. I would never buy form Amazon. Yes, that happened a few years ago I recall. I get my books mostly from there as opposed to 10 mins drive down the road, the price difference is enough to warrant it.
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Post by Deleted on Jun 18, 2022 12:08:37 GMT
To Miss-Quote Lord Vader and the 3rd Doc "BF You Ham-Fisted Handling of a policey change Announcement is now complete" So now the only way Customers can take maximum advantage/ best value for money of the situation is to buy anything they want that they haven't got yet by October 31st 2022, and hope the price increases still make future stuff viable, rather than just announce the new prices now that come into effect November 1st 2022. Regards mark687 What an omnishambles. You dont answer a query like that with "I believe". May as well say "Its my first day" in terms of filling people with confidence. "It will be announced in due course, we do not have exact details as of yet" would mean the same but not make it sound like "Wow...I dunno...didnt really think about that. Ummm....November? Maybe" And to announce the price only as they alter? Despite 5 months notice that they will? BFs version of "You can take it now...or choose the mystery box!" Its like they are actively testing to see who REALLY sticks with them this weather!
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Post by Deleted on Jun 18, 2022 12:23:03 GMT
Honestly if prices go up much higher than they're at right now, that'll be the end of the road for me. 'Currency conversion' arguments are well and good in the abstract, but for myself -- and, no doubt, for a significant amount of their non-UK market -- the bottom line is that everyone has limited financial resources, and higher than things are priced now runs significant risk of sinking their entire overseas market. In terms of entertainment spend, a choice between $30 for a 3-4 hour audio boxset, or $30-40 for a 13-22 hour TV season is just no contest at all. Yes, and that's why I don't think price rises would have been the easy option for Big Finish. As higher costs will mean they end of the road for a good few people. No [sensibly run] company should want to take that option lightly. Big Finish products are not cheap as it is, and in the current climate they are becoming an unnecessary luxury item... even more so if you live outside of the UK.
I've always assumed that Big Finish's half-arsed way of dealing with international customers (Order tax, crappy packaging, insisting on using DHL etc.) was really just a way of getting as many of them to move away from CDs and to become download customers instead...
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Post by Deleted on Jun 18, 2022 12:34:10 GMT
Honestly if prices go up much higher than they're at right now, that'll be the end of the road for me. 'Currency conversion' arguments are well and good in the abstract, but for myself -- and, no doubt, for a significant amount of their non-UK market -- the bottom line is that everyone has limited financial resources, and higher than things are priced now runs significant risk of sinking their entire overseas market. In terms of entertainment spend, a choice between $30 for a 3-4 hour audio boxset, or $30-40 for a 13-22 hour TV season is just no contest at all. Yes, and that's why I don't think price rises would have been the easy option for Big Finish. As higher costs will mean they end of the road for a good few people. No [sensibly run] company should want to take that option lightly. Big Finish products are not cheap as it is, and in the current climate they are becoming an unnecessary luxury item... even more so if you live outside of the UK.
I've always assumed that Big Finish's half-arsed way of dealing with international customers (Order tax, crappy packaging, insisting on using DHL etc.) was really just a way of getting as many of them to move away from CDs and to become download customers instead...
I think you are offering too much credit - that would imply a plan! I see both sides...BF said "this is an unfair and silly policy...we wil fix it" and didnt. But - and Digi nailed this - people overseas only paid what BF ASKED. Not as tho they even saw the equivalent prices for other nations as they pay. I dare say a lot of fans from overseas would not be so deep if it was not for the DL discrepancy in the first place. The notion of just "hey, you folks are payin 30% more because we made a mistake years back" was, understandably met with "well, stick it" - and so BF did the classic BF pretend it never happened shtick.
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Post by Deleted on Jun 18, 2022 12:36:51 GMT
What an omnishambles. You don't answer a query like that with "I believe". It is consistent with how the Big Finish PR machine [mis] handles things though!
It's never what they do, it's how they do it that always rubs people up the wrong way... and they never learn.
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Post by Digi on Jun 18, 2022 14:28:22 GMT
What an omnishambles. You don't answer a query like that with "I believe". It is consistent with how the Big Finish PR machine [mis] handles things though!
It's never what they do, it's how they do it that always rubs people up the wrong way... and they never learn. Big Finish: We paid somebody to tell us to slap "Insider" in our Twitter handle, and to make a universally loathed new ident! Also Big Finish: What's a pee arr?
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Post by shallacatop on Jun 18, 2022 15:03:00 GMT
There’s no way they’ve done any logic or a proper laid out process behind these price rises based on their past performance, the way they’ve announced the increase and the Twitter response. They don’t know what the prices are going up to, except they've decided to do so simply because everyone else has / is doing.
To increase prices is an easy option when you handle your custom how Big Finish do, they’re expecting us to accept it and carry on as usual. If they didn’t then they’d address their existing money related issues before contemplating a price rise, that will inevitably still cause them to lose out.
I genuinely don’t know what can be done about it. A handful of us can email, but what will it achieve? It’ll either go ignored, be clumsily handled or, at best, they’ll pause the price rise but unless they acknowledge and address their issues and look at pricing per range then it’ll not make a difference.
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Post by kipperserver on Jun 18, 2022 17:43:41 GMT
There’s no way they’ve done any logic or a proper laid out process behind these price rises based on their past performance, the way they’ve announced the increase and the Twitter response. They don’t know what the prices are going up to, except they've decided to do so simply because everyone else has / is doing. To increase prices is an easy option when you handle your custom how Big Finish do, they’re expecting us to accept it and carry on as usual. If they didn’t then they’d address their existing money related issues before contemplating a price rise, that will inevitably still cause them to lose out. I genuinely don’t know what can be done about it. A handful of us can email, but what will it achieve? It’ll either go ignored, be clumsily handled or, at best, they’ll pause the price rise but unless they acknowledge and address their issues and look at pricing per range then it’ll not make a difference. I honstly think it's worth you sending an email pointing out the pricing issues they could fix before price rises.
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Post by Deleted on Jun 18, 2022 19:27:12 GMT
I genuinely don’t know what can be done about it. A handful of us can email, but what will it achieve? It’ll either go ignored, be clumsily handled or, at best, they’ll pause the price rise but unless they acknowledge and address their issues and look at pricing per range then it’ll not make a difference. You should send them an e-mail, just to see what they say.
It's not like they are going to make things clear in a news item or a Twitter post if past performance is anything to go by. So a sensible e-mail request for an explanation regarding the price increases might get a reply. If you don't ask, you don't get!
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Post by Audio Watchdog on Jun 18, 2022 19:50:15 GMT
I think we should all, and I mean all, send them a email calling out their bull&%@! about this November all- will-be made-clear timetable.
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Post by shallacatop on Jun 18, 2022 20:23:13 GMT
I’ve sent an email with my thoughts. Will be interesting to see if there’s a response. Much better than rolling over and accepting it just because Big Finish have said it and blindly taking their word for it, despite everything surrounding it suggesting they haven’t got a bloody clue.
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Post by Whovitt on Jul 4, 2022 8:49:04 GMT
Could a fellow overseas customer please help me out by checking some CD shipping prices for me? (Being in Australia would probably help, but may not be essential. All prices stated below are in AUD$ and accurate to the nearest cent at time of posting)
I'm currently looking at pre-ordering a few items for the next three months, but the shipping costs and per order charge seem to be a bit broken on the website at the moment.
When I try to pre-order a three-disc release (i.e. Tenth Doctor Classic Companions or Doctor of War - Destiny), both shipping AND per order charge costs are listed as AU$8.85 (for a total of $17.70), which doesn't make sense for two reasons: 1) the shipping cost should appear as $5.30 (according to Big Finish's own statement re shipping costs); and 2) the per order charge should be $11.49 (also in BF's statement re shipping costs), both of which make up $16.49. As it stands, I'm currently being asked to pay an extra $1.21 for one of these box sets.
I've also got a similar problem with four-disc box sets (i.e. Classic Doctors New Monsters 3, The Diary of River Song 10, and Benny New Adventures 7). Shipping is listed at $10.62 and the per order charge is still at $8.85, for a total of $19.47, which is $2.98 more than I'm supposed to be paying.
Is this just some weird glitch I'm experiencing with the website, or are other people seeing this? If you are, please let me know and I'll send a e-mail to the sales team letting them know about the problem. Actually, if you do see an issue too, we should all send e-mails, as even though the per order charge is lower than it should be we're being overcharged on the shipping so much that we're being overcharged for postage/handling overall!
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Post by aussiedoctorwhofan on Jul 4, 2022 8:56:04 GMT
Could a fellow overseas customer please help me out by checking some CD shipping prices for me? (Being in Australia would probably help, but may not be essential. All prices stated below are in AUD$ and accurate to the nearest cent at time of posting) I'm currently looking at pre-ordering a few items for the next three months, but the shipping costs and per order charge seem to be a bit broken on the website at the moment. When I try to pre-order a three-disc release (i.e. Tenth Doctor Classic Companions or Doctor of War - Destiny), both shipping AND per order charge costs are listed as AU$8.85 (for a total of $17.70), which doesn't make sense for two reasons: 1) the shipping cost should appear as $5.30 (according to Big Finish's own statement re shipping costs); and 2) the per order charge should be $11.49 (also in BF's statement re shipping costs), both of which make up $16.49. As it stands, I'm currently being asked to pay an extra $1.21 for one of these box sets. I've also got a similar problem with four-disc box sets (i.e. Classic Doctors New Monsters 3, The Diary of River Song 10, and Benny New Adventures 7). Shipping is listed at $10.62 and the per order charge is still at $8.85, for a total of $19.47, which is $2.98 more than I'm supposed to be paying. Is this just some weird glitch I'm experiencing with the website, or are other people seeing this? If you are, please let me know and I'll send a e-mail to the sales team letting them know about the problem. Actually, if you do see an issue too, we should all send e-mails, as even though the per order charge is lower than it should be we're being overcharged on the shipping so much that we're being overcharged for postage/handling overall! I will try and duplicate what you did.. BRB..!
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Post by mark687 on Jul 4, 2022 8:59:15 GMT
Could a fellow overseas customer please help me out by checking some CD shipping prices for me? (Being in Australia would probably help, but may not be essential. All prices stated below are in AUD$ and accurate to the nearest cent at time of posting) I'm currently looking at pre-ordering a few items for the next three months, but the shipping costs and per order charge seem to be a bit broken on the website at the moment. When I try to pre-order a three-disc release (i.e. Tenth Doctor Classic Companions or Doctor of War - Destiny), both shipping AND per order charge costs are listed as AU$8.85 (for a total of $17.70), which doesn't make sense for two reasons: 1) the shipping cost should appear as $5.30 (according to Big Finish's own statement re shipping costs); and 2) the per order charge should be $11.49 (also in BF's statement re shipping costs), both of which make up $16.49. As it stands, I'm currently being asked to pay an extra $1.21 for one of these box sets. I've also got a similar problem with four-disc box sets (i.e. Classic Doctors New Monsters 3, The Diary of River Song 10, and Benny New Adventures 7). Shipping is listed at $10.62 and the per order charge is still at $8.85, for a total of $19.47, which is $2.98 more than I'm supposed to be paying. Is this just some weird glitch I'm experiencing with the website, or are other people seeing this? If you are, please let me know and I'll send a e-mail to the sales team letting them know about the problem. Actually, if you do see an issue too, we should all send e-mails, as even though the per order charge is lower than it should be we're being overcharged on the shipping so much that we're being overcharged for postage/handling overall! They've Changed as of Midnight UK Time it Seems www.bigfinish.com/pages/v/big-finish-shipping-ratesInterestingly from a UK POV of prices the per item charges have increased but the additional per order charge has decreased. Also I think this is new Customers are responsible for the payment of all customs charges due on deliveries outside the UK. International subscription and bundle postage charges are calculated based on the specific content included and the postage timeline for the items. Plus Charging More for Shipping on Pre Orders, then already released items. Again though vital policy change done with no sensible notice. Odd definition of All BF Costs are rising still no word yet as to what the new prices will be but they'll be as "Fair and Sensitive as possible" Regards mark687
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