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Post by timleschild on Aug 16, 2024 11:23:32 GMT
x.com/bigfinish/status/1824403249044054279" Unfortunately, loyal customers with extensive libraries will likely not see their libraries in the app at the moment. We have identified the root of the problem, and fixing it is our top priority." FFS, BF are chasing their own tail! Ludicrous. |
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lidar2
Castellan
You know, now that you mention it, I actually do rather like Attack of the Cybermen ...
Likes: 6,032 
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Post by lidar2 on Aug 16, 2024 15:20:29 GMT
x.com/bigfinish/status/1824403249044054279" Unfortunately, loyal customers with extensive libraries will likely not see their libraries in the app at the moment. We have identified the root of the problem, and fixing it is our top priority." I would appear to be a loyal customer with an extensive library |
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Post by timleschild on Aug 16, 2024 16:09:44 GMT
x.com/bigfinish/status/1824403249044054279" Unfortunately, loyal customers with extensive libraries will likely not see their libraries in the app at the moment. We have identified the root of the problem, and fixing it is our top priority." I would appear to be a loyal customer with an extensive library Loyalty being tested? |
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Post by mark687 on Aug 16, 2024 18:19:01 GMT
Apparently
The App available is now a Rollbacked Version Users should delete the "New" version from earlier this week and install the Rollbacked one. Should be able to Log In with your old details from prior to the "New" Website App.(Change them if you don't remember).
Regards
mark687
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lidar2
Castellan
You know, now that you mention it, I actually do rather like Attack of the Cybermen ...
Likes: 6,032
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Post by lidar2 on Aug 16, 2024 18:38:18 GMT
Apparently The App available is now a Rollbacked Version Users should delete the "New" version from earlier this week and install the Rollbacked one. Should be able to Log In with your old details from prior to the "New" Website App.(Change them if you don't remember). Regards mark687 So, I have the old app on my personal mobile and the new app on my work mobile. Which one should I delete and re-install? |
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Post by sherlock on Aug 16, 2024 18:40:13 GMT
Apparently The App available is now a Rollbacked Version Users should delete the "New" version from earlier this week and install the Rollbacked one. Should be able to Log In with your old details from prior to the "New" Website App.(Change them if you don't remember). Regards mark687 Sorry what does this mean? I never uninstalled the old app and there was no update to it in over two years so there is nothing to rollback. |
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Post by mark687 on Aug 16, 2024 18:45:50 GMT
Apparently The App available is now a Rollbacked Version Users should delete the "New" version from earlier this week and install the Rollbacked one. Should be able to Log In with your old details from prior to the "New" Website App.(Change them if you don't remember). Regards mark687 So, I have the old app on my personal mobile and the new app on my work mobile. Which one should I delete and re-install? Don't touch the personnel mobile (that's the version their keeping active) Delete the "New" version from the Works and install the rollback version (which should end up being the same as the one currently on your personal mobile) Regards mark687 |
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Post by sherlock on Aug 16, 2024 18:52:16 GMT
So, I have the old app on my personal mobile and the new app on my work mobile. Which one should I delete and re-install? Don't touch the personnel mobile (that's the version their keeping active) Delete the "New" version from the Works and install the rollback version (which should end up being the same as the one currently on your personal mobile) Regards mark687 So delete the new app you mean? |
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Post by mark687 on Aug 16, 2024 18:54:01 GMT
Apparently The App available is now a Rollbacked Version Users should delete the "New" version from earlier this week and install the Rollbacked one. Should be able to Log In with your old details from prior to the "New" Website App.(Change them if you don't remember). Regards mark687 Sorry what does this mean? I never uninstalled the old app and there was no update to it in over two years so there is nothing to rollback. Correct so you don't have to change a thing cause your on the the old but still current version. Regards mark687 |
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Post by sherlock on Aug 16, 2024 18:55:47 GMT
Sorry what does this mean? I never uninstalled the old app and there was no update to it in over two years so there is nothing to rollback. Correct so you don't have to change a thing cause your on the the old but still current version. Regards mark687 And uninstalling the new one makes the old one work? (I only ask since I do have downloads on new one to listen to, so if this doesn’t fix old one I’m in worse position than currently) |
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Post by mark687 on Aug 16, 2024 18:59:19 GMT
Don't touch the personnel mobile (that's the version their keeping active) Delete the "New" version from the Works and install the rollback version (which should end up being the same as the one currently on your personal mobile) Regards mark687 So delete the new app you mean? Yes anyone still using the APP Versions released on Wednesday Delete it and replace it with the rollback version Regards mark687 |
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Post by sherlock on Aug 16, 2024 19:12:37 GMT
And uninstalling the new one makes the old one work? (I only ask since I do have downloads on new one to listen to, so if this doesn’t fix old one I’m in worse position than currently) There it gets complex the old one is the one BF are maintaining for the foreseeable future, (the current drawback for deleting the "New" and reinstalling the old or rollback APP is if you bought new Titles on the new site you may have the wait for them to show in your Account for the old APP) Regards mark687 So deleting the new one wouldn’t coax the old one into life then? I’m really not sure what you mean by the rollback version; there’s the one they used pre-launch and the new one post-launch. They never actually removed the pre-launch one from App Store; so it’s not a rollback it’s just telling people to use the old one. |
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Post by mark687 on Aug 16, 2024 19:33:22 GMT
Apparently The App available is now a Rollbacked Version Users should delete the "New" version from earlier this week and install the Rollbacked one. Should be able to Log In with your old details from prior to the "New" Website App.(Change them if you don't remember). Regards mark687 Sorry what does this mean? I never uninstalled the old app and there was no update to it in over two years so there is nothing to rollback. Oh Your fine then if you never switched APP versions at all last week. Also if you made purchases on the new site but don't see them on the APP you may have to wait for Data Migration  Regards mark687 |
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Post by tuigirl on Aug 16, 2024 20:11:40 GMT
Well, I still cannot see new releases on the old app.
So I cannot download Deathworld via the old app.
I will now download via the website and put on an old iPod.
Inconvenient.
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Post by eric009 on Aug 17, 2024 11:04:50 GMT
both app now time out
so think i we will all have to wait till maybe tuesday
(monday going to hell for the poor staff) |
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Post by tuigirl on Aug 18, 2024 11:07:13 GMT
I just tried out if I could load a new purchase (I just got 4th Doctor Angels and Demons) onto the old app.
No dice.
The old app is stuck at it's end of July library and does not accept anything new- neither the latest releases nor new purchases of older releases.
I will wait and see what next week brings.
Manual download and old iPad it is, then.
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Kestrel
Chancellery Guard
Likes: 2,781
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Post by Kestrel on Aug 18, 2024 12:42:03 GMT
I've just been using my PC lately. Apps are waaaaaay too iffy right now.
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Post by Sir Wearer of Hats on Aug 18, 2024 20:32:54 GMT
Can they roll back to the old motto as well?
“We love stories” is warm and inclusive, “for the love of stories” sounds like the sort of “for the love of god!” complaint a comedy Irishman would use.
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Post by sherlock on Aug 19, 2024 9:14:41 GMT
Anyone had any luck with old app this morning? Heard some stories about logging out and in again fixing it.
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kk
Member
Likes: 102
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Post by kk on Aug 19, 2024 9:15:43 GMT
The reverted-to old app (which we should now be using) still shows zero purchases for me this morning.
I suppose my extensive library has scuppered me like it has others here.
Maybe it will be sorted this week, but who knows at this point.
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