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Post by timleschild on Jul 31, 2024 20:45:55 GMT
They should have got S Triad Technology to do the new website.
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Post by Ela on Jul 31, 2024 20:56:18 GMT
The search engine is so bad that if you accidentally leave a blank space after a release title, it can't be found. Just happened to me. When I deleted the space, it came up.
It's going to be a long difficult slog finding all my releases to make sure something wasn't accidentally deleted from my account.
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Post by vivdunstan on Jul 31, 2024 20:59:32 GMT
This whole saga has hugely rocked my confidence in Big Finish. My priority in the next week or two is to start downloading my 700-ish audios. I reckon even with both DRM formats provided I can fit them in about half a terabyte. Which I have room for on my laptop. And will transfer them to our household NAS disk station, and also get another dedicated external drive.
Beyond my existing preorders I am currently feeling very uncertain about ordering *anything* ever again from Big Finish. I just don't trust them to not stuff it up again.
I do have a huge backlog of things still to listen to. And am hanging on to my old app for now.
But this has been appalling.
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Post by Ela on Jul 31, 2024 21:19:20 GMT
Even though I just backed up everything from the old site before the changeover, I'm in the process of downloading everything on the new site directly onto a backup drive, because it's just too hard to find anything at all on the new site.
It's going to take a while for me to figure out if I'm missing anything.
(So far, the only problem I've seen is that Chimes of Midnight is not downloadable.)
From now on, I'm downloading releases as soon as they appear in my account.
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Post by vivdunstan on Jul 31, 2024 21:24:49 GMT
I have quite a lot of unavailable downloads. And yes Chimes is one of them. But also many free things. But it’s now at the stage where I think I can start to download everything I can get for now. While noting the unavailable ones I need to chase up again later. I will start the downloading next week, giving them a few more days to sort out more of the unavailable downloads. Thank goodness we upgraded in my home to part fibre recently! This amount of downloading would have been quite impossible on our home broadband before.
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Post by mark687 on Jul 31, 2024 21:33:01 GMT
Even though I just backed up everything from the old site before the changeover, I'm in the process of downloading everything on the new site directly onto a backup drive, because it's just too hard to find anything at all on the new site. It's going to take a while for me to figure out if I'm missing anything. (So far, the only problem I've seen is that Chimes of Midnight is not downloadable.) From now on, I'm downloading releases as soon as they appear in my account. From what I can see Currently its: Chimes, Once and Future Special Editions, the vast majority of Free EPs and Expired stuff Licence like Highlander are not Downloadable Any Purchase made in 2024 hasn't been Added to Accounts yet. Regards mark687
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Post by Ela on Jul 31, 2024 21:34:33 GMT
I've started downloading today, but will have to take it in stages. I've bought a lot of releases over the years.
One free release, one of the Paul Spragg short trips, was missing from my download list.
And part 1 of many main range releases that used to be offered as free previews are not downloadable, but I don't care about those, as in most cases I own the full release. I stopped bothering to download those free previews after the last website update cause they clutter up my download list.
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Post by muddyviolet on Jul 31, 2024 21:47:36 GMT
My biggest issue with the new site is the App. Tye new app is awful. It won't show more than 30 releases at a time on the home page, it doesn't use my phone's media player meaning to pause a story I have to go into the app, and it closes constantly.
The new app seems pointless to me. It's got no improvement other the old one.
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Post by coffeeaddict on Jul 31, 2024 22:54:44 GMT
They must have taken a pass on testing the site before going live with it. Thankfully I already had everything backed up to my external drive. What genius decided that filters weren't needed in the accounts section? Enough people have purchased significant amounts of the BF catalogue that it really stands out not having them.
Clearly they didn't learn from the last site overhaul.
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Post by timleschild on Jul 31, 2024 23:04:06 GMT
Pure incompetence.
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Post by Ela on Aug 1, 2024 1:05:00 GMT
Improved search function, ha.
I had to enter Project Lazarus 5 different ways before it came up in my releases.
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Kestrel
Chancellery Guard
Likes: 2,719
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Post by Kestrel on Aug 1, 2024 1:05:43 GMT
Good freakin' grief, just noticed that when you add something to you're cart, a little pop-window shows the item you just added -- but with the OLD prices from before last year's price hike. You know, just a friendly little reminder. .... Also noticed there's no way to view releases-by-month for new releases, at all: a genius tactic to make us buy more audios by making them harder to find. Brilliant. This whole saga has hugely rocked my confidence in Big Finish. My priority in the next week or two is to start downloading my 700-ish audios. I reckon even with both DRM formats provided I can fit them in about half a terabyte. Oh, man. If Big Finish really wanted to change things for the better, a simple "Download All Files" button (just auto-packed into a .rar or something) would've been really nice to see. Going through 700 at a time sounds like a nightmare -- especially given that BF downloaded tend (or tend ed, maybe they finally fixed something) to get corrupted, and iirc the server limited ya' to just a handful of downloads at a time. At a certain point (and I think 700 is definitely very near that point, if not well beyond it) it'd be easier just to pirate everything you already own, if only to save time. And I'm saying this with a certain memory very fresh in my mind: when I built my new PC last year, I sacrificed all my BF backups, and had to go through the long and laborious process or redownloading. What's worse, I recently discovered that (somehow, despite being very methodical) I'd missed a few, and had to go back and re-redownload several. .... Anyway, size-wise you should be safe. I just checked my archives using WinDirStat: I've got around 1,100 audio files backed up (MP4 only), and they're only taking up 170GB. Rather, "only." Adding MP3s would add a little bit more to that, but not much. Though part of that depends on the ratio of single-story-releases to boxsets, as 700 boxsets will have more than 2000 files, but... I think it's safe to assume you'll be okay.
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Post by eric009 on Aug 1, 2024 3:29:14 GMT
and why did they change the download name of every thing i mean who going to remebber 978-1-83868-677-2 which Bernice Summerfield - Beyond the Sea and both mp4 and mp3 in same zip that going be a nightmare to sort out a nice buttom with mp4 or mp3 would be better
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Post by eric009 on Aug 1, 2024 3:39:36 GMT
just tryed useing the Retail ISBN: 978-1-83868-677-2 in search box nothing i know a dum idea but with website it bring the way it is worth a shot
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Post by Ela on Aug 1, 2024 3:41:07 GMT
Except that I found one ISBN that didn't match up. The ISBN on The Kingmaker zip file is different from the one listed on the release page on the BF site.
All those numbers are confusing.
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Post by cjr on Aug 1, 2024 4:40:09 GMT
I thought most of my purchases were available… sitting at 1217. So I typed in Goth Opera. No. Several others. No. i backed up my order list and saved a html copy of my purchases from the old site when it was clear I didn’t have time to download everything. But this is really sub-par. Now I’m going to check that my pre-orders are honoured. This shouldn’t be beyond the capabilities of whoever was migrating data to accomplish.
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Post by Ela on Aug 1, 2024 5:10:10 GMT
I thought most of my purchases were available… sitting at 1217. So I typed in Goth Opera. No. Several others. No. i backed up my order list and saved a html copy of my purchases from the old site when it was clear I didn’t have time to download everything. But this is really sub-par. Now I’m going to check that my pre-orders are honoured. This shouldn’t be beyond the capabilities of whoever was migrating data to accomplish. I've found that what I know I own doesn't always come up when I search my dashboard. But when I search it on the website (not on my list of releases), it does come up and when I type it in exactly as it is on the release page, it comes up on my list of downloads. So far that has worked with every release I've had a problem with. But it's a big nuisance to have to do that, I'll say that. Let's just say the search function on your dashboard page is very unforgiving. It doesn't give you a result unless you get every letter, punctuation mark, and space right.
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Post by aussiedoctorwhofan on Aug 1, 2024 7:29:50 GMT
Ok.. Bit the bullet.. Changed my password I can log in. Go straight to "Change Address".. It won't let me change it..
I dont live in London.. GGRRR
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Post by aussiedoctorwhofan on Aug 1, 2024 8:24:01 GMT
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Post by sherlock on Aug 1, 2024 9:05:41 GMT
Noticed they’ve updated the WIP page to include “Downloads Not Available: We have discovered that a number of digital releases are currently in a state which makes them unavailable to download, even when visible in your product library. We are currently reviewing this and amending as required.” So that’s the issue affecting downloading the previews and Chimes on the website (tried starting a download on the app and it seemed to be fine).
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