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Post by sherlock on Aug 1, 2024 9:06:22 GMT
They should have got S Triad Technology to do the new website. “I bring Sutekh’s gift of 500 errors”
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Post by number13 on Aug 1, 2024 9:38:58 GMT
They should have got S Triad Technology to do the new website. “I bring Sutekh’s gift of 500 errors” 'Where your download account had order and structure, my upgrade leaves nothing but dust and darkness. I find that... good...'
The 'launch issues' page on BF says:
"Your library is currently sorted by newest purchase to oldest"
This is simply not correct. My library is apparently "sorted" by random number. The first page of five titles are releases I've bought over several years. One was certainly last year, another was certainly at least five years ago, etc. And it can't be sorted by BF code either. Not a clue.
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Post by sherlock on Aug 1, 2024 10:17:34 GMT
“I bring Sutekh’s gift of 500 errors” 'Where your download account had order and structure, my upgrade leaves nothing but dust and darkness. I find that... good...'
The 'launch issues' page on BF says:
"Your library is currently sorted by newest purchase to oldest"
This is simply not correct. My library is apparently "sorted" by random number. The first page of five titles are releases I've bought over several years. One was certainly last year, another was certainly at least five years ago, etc. And it can't be sorted by BF code either. Not a clue.
If the purchase filter on the app is to be believed by latest purchase was Series 10 of River Song and my first ever was episode 4 of Cyberman. So yeah, it’s nonsensical.
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Post by eric009 on Aug 1, 2024 12:03:44 GMT
1393 I MISSING 400+
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Post by kipperserver on Aug 1, 2024 12:06:10 GMT
Gotta feel bad for the BF team here. THey've been sold a pup by some developers.
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adnand
Member
Making my way through classic doctor who, next up is The Curse of Peladon.
Likes: 30
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Post by adnand on Aug 1, 2024 12:15:54 GMT
update on the Big Finish Multibuy Savings: www.bigfinish.com/big-finish-multibuy-savings"We have listened to your feedback and combined our multi-buy saving offers to allow for even more flexible opportunity for making a saving." Pre-Order and General Releases (inc.Exclusive to Big Finish) - Buy 2 or more and save 10% - Buy 4 or more and save 12% - Buy 10 or more and save 17%
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Post by muddyviolet on Aug 1, 2024 12:32:22 GMT
update on the Big Finish Multibuy Savings: www.bigfinish.com/big-finish-multibuy-savings"We have listened to your feedback and combined our multi-buy saving offers to allow for even more flexible opportunity for making a saving." Pre-Order and General Releases (inc.Exclusive to Big Finish) - Buy 2 or more and save 10% - Buy 4 or more and save 12% - Buy 10 or more and save 17% Honestly that's pretty good of them. The website launch has been awful, but this is a step in in the right direction. Listening to feedback and acting upon it.
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Post by timleschild on Aug 1, 2024 12:39:02 GMT
Gotta feel bad for the BF team here. THey've been sold a pup by some developers. I feel bad for those having to deal with the emails & tweets. But those at the top, they should have known better.
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Post by timleschild on Aug 1, 2024 12:43:12 GMT
Noticed they’ve updated the WIP page to include “Downloads Not Available: We have discovered that a number of digital releases are currently in a state which makes them unavailable to download, even when visible in your product library. We are currently reviewing this and amending as required.” So that’s the issue affecting downloading the previews and Chimes on the website (tried starting a download on the app and it seemed to be fine). FFS!
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Post by andrew on Aug 1, 2024 13:18:02 GMT
I didn't note my actual download total from the old site, but in the old app I have access to several hundred more titles than show now in my product library.
On top of my missing downloads, plenty of my current list show as download not available.
Possibly worth a few of us listing out here some of the missing or there but not downloadable, to see if there's a pattern, or, worse, an indicator that those are ranges that might just not be migrated.
I'm aware that where some ranges were discontinued and disappeared from the collections/search pages etc, they had remained in libraries.
Toby Hadoke's Who's Round - 251 of my missing downloads. I'm not sure if it had already gone from the old site. Was still slowly working my way through those.
Weekly podcast - 77 missing. They'd be no loss, if they didn't return.
Sigmund Freud Files - a discontinued range, I can still see all four in my library, but all say not available for download
Robin Hood - all 6 missing.
2000 AD - Judge Dredd Crime Chronicles - two missing, two show as not available for download - the other two 2000 AD titles I bought are both showing
Martian Chronicles - not available for download
Once and Future - not available for download
That's just the ones I'm noted so far and am on the lookout for them returning to my library in the next few days.
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Post by timleschild on Aug 1, 2024 13:23:24 GMT
Once and Future - not available for download Not all bad news then
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Post by OneTen on Aug 1, 2024 13:31:30 GMT
update on the Big Finish Multibuy Savings: www.bigfinish.com/big-finish-multibuy-savings"We have listened to your feedback and combined our multi-buy saving offers to allow for even more flexible opportunity for making a saving." Pre-Order and General Releases (inc.Exclusive to Big Finish) - Buy 2 or more and save 10% - Buy 4 or more and save 12% - Buy 10 or more and save 17% Smart. The new website was an opportunity to simplify a lot of things and mostly... it hasn't. But this was one unnecessary distinction of a few percent to offset combining with the preorder discount, which raised a whole bunch of questions about mixed baskets (i.e. containing both pre order and general) and to Big Finish's credit they've simplified it in customers' favour not theirs.
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Post by newt5996 on Aug 1, 2024 14:15:18 GMT
I didn't note my actual download total from the old site, but in the old app I have access to several hundred more titles than show now in my product library. On top of my missing downloads, plenty of my current list show as download not available. Possibly worth a few of us listing out here some of the missing or there but not downloadable, to see if there's a pattern, or, worse, an indicator that those are ranges that might just not be migrated. I'm aware that where some ranges were discontinued and disappeared from the collections/search pages etc, they had remained in libraries. Toby Hadoke's Who's Round - 251 of my missing downloads. I'm not sure if it had already gone from the old site. Was still slowly working my way through those. Weekly podcast - 77 missing. They'd be no loss, if they didn't return. Sigmund Freud Files - a discontinued range, I can still see all four in my library, but all say not available for download Robin Hood - all 6 missing. 2000 AD - Judge Dredd Crime Chronicles - two missing, two show as not available for download - the other two 2000 AD titles I bought are both showing Martian Chronicles - not available for download Once and Future - not available for download That's just the ones I'm noted so far and am on the lookout for them returning to my library in the next few days. Piggybacking off of this I went to cross reference a few of your missing titles that I know I owned to see if they were there on the app. The Martian Chronicles and Once and Future are there in my app and can be downloaded which is a good sign since Martian Chronicles is one of the discontinued releases. Not sure if they’re in my library on the website so it could be an individual data sync problem
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Post by Ela on Aug 1, 2024 15:04:33 GMT
Ok.. Bit the bullet.. Changed my password I can log in. Go straight to "Change Address".. It won't let me change it.. I dont live in London.. GGRRR It’s the default. Everyone got that address on the new site. Took me a couple of tries to fix it, as the site didn’t accept my updated address correctly.
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Post by timleschild on Aug 1, 2024 15:51:16 GMT
we all live in London
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Post by sherlock on Aug 1, 2024 16:04:45 GMT
For those releases which can’t be downloaded, this seems to be the reason:
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Post by mark687 on Aug 1, 2024 16:09:28 GMT
1st BF Social Update of situation today says its all the hands of the developers
Regards
mark687
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Post by timleschild on Aug 1, 2024 16:14:04 GMT
1st BF Social Update of situation today says its all the hands of the developers Regards mark687 blaming them? wow!
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Post by tuigirl on Aug 1, 2024 16:14:45 GMT
I am so glad I have downloaded all my purchases until now to two external hard drives. And due to my hiatus, have not used the app for a while. I think I will listen to what is on my iPad for the time being and avoid updating the app. I have seen the dark clouds on the BF site on FB. This certainly could have been done better. I hope this will be fixed when I am maybe back to BF in a few weeks time.....
EDIT: And I, for my part, am definitely NOT living in London. And I can prove it.
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Post by ollychops on Aug 1, 2024 16:28:28 GMT
1st BF Social Update of situation today says its all the hands of the developers Regards mark687 blaming them? wow! Who else would be to blame, if not the developers?
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