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Post by timleschild on Aug 2, 2024 9:27:34 GMT
BF bosses. They chose the developers. They chose to go live. They chose to decide to update the site. They aren't blameless. Maybe not entirely blameless but it’s also down to the developers too for cocking it up. Also there was no point where BF were “blaming them” like you claimed. I didn't claim it mark687 did when he said this "1st BF Social Update of situation today says its all the hands of the developers".
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Deleted
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Post by Deleted on Aug 2, 2024 9:42:23 GMT
Maybe not entirely blameless but it’s also down to the developers too for cocking it up. Also there was no point where BF were “blaming them” like you claimed. I didn't claim it mark687 did when he said this "1st BF Social Update of situation today says its all the hands of the developers". "All in the hands of.." is not a synonym for "we're blaming them entirely". The FIX was in the hands of the developers. That's what they referred to. I know you like to see the pessimistic side of everything but try and not twist words to your worldview. Very telling you're posting more about this than anyone...when you don't really talk about the content of the actual audios very much.
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Post by ollychops on Aug 2, 2024 10:20:42 GMT
Maybe not entirely blameless but it’s also down to the developers too for cocking it up. Also there was no point where BF were “blaming them” like you claimed. I didn't claim it mark687 did when he said this "1st BF Social Update of situation today says its all the hands of the developers". They meant fixing it is in the hands of the developers. You’re the one that has turned it into blaming them when that’s not what they were doing.
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Post by mark687 on Aug 2, 2024 10:48:08 GMT
Ok so the 1st version of the What't New Intro Page had "The new site has been planned for over 2 Years, its been Beta Tested for 3 months, you should notice improvements in search and Release order options straight away (currnt defualt is Recently Purchased) [Which it still isn't]"
Then you got the Tweet on Data Migration taking longer then expected and missing DLs and give them till Monday 5th August to resolve it
Then Yesterday's Tweet about " All Known Issues being in the hands in the Developers" which could be clearer but implies the Developers are working on fixes
Regards
mark687
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Post by sherlock on Aug 2, 2024 11:00:30 GMT
Ok so the 1st version of the What't New Intro Page had "The new site has been planned for over 2 Years, its been Beta Tested for 3 months, you should notice improvements in search and Release order options straight away (currnt defualt is Recently Purchased) [Which it still isn't]" Then you got the Tweet on Data Migration taking longer then expected and missing DLs and give them till Monday 5th August to resolve it Then Yesterday's Tweet about " All Known Issues being in the hands in the Developers" which could be clearer but implies the Developers are working on fixes Regards mark687 Hope they kept the receipt from the beta testers.
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Post by timleschild on Aug 2, 2024 11:09:32 GMT
I didn't claim it mark687 did when he said this "1st BF Social Update of situation today says its all the hands of the developers". They meant fixing it is in the hands of the developers. You’re the one that has turned it into blaming them when that’s not what they were doing. Then they should have been clearer. Doesn't say "in the hands of".
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Post by bohnny on Aug 2, 2024 11:34:37 GMT
I am still trying to work out how to "delete" a story once I have listened to it- the older app it was 1 quick swipe.. I can't work out how- has anyone gotten that far yet in the last 4 days?
I randomly clicked on the Survivors range- I still can't work out how to alphabetise the f****rs .. LOLZ !
EDIT: I am in almost daily contact with Simon/Timelord007 - He wanted me to pass on the message he is "not a fan of what has happened this week"... G rated version !
I’m still trying to (a) find and (b) successfully download a story. I’ll get to deleting in abt a month at this rate!!
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Post by ollychops on Aug 2, 2024 11:34:54 GMT
They meant fixing it is in the hands of the developers. You’re the one that has turned it into blaming them when that’s not what they were doing. Then they should have been clearer. Doesn't say "in the hands of". It was clear enough. You’re twisting it to turn it against BF, as per usual.
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Post by timleschild on Aug 2, 2024 11:36:36 GMT
Then they should have been clearer. Doesn't say "in the hands of". It was clear enough. You’re twisting it to turn it against BF, as per usual. no I am not.
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Post by sherlock on Aug 2, 2024 11:55:52 GMT
Another one for the list of issues:
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Post by timleschild on Aug 2, 2024 12:18:09 GMT
Another one for the list of issues: Well it is the Time War! "I'm an episode of The Time War, but probably not the one you were expecting"
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Post by sherlock on Aug 2, 2024 13:22:57 GMT
Had a look at the WIP page and seems there’s a few additions: -“Shipping Quotes: We have been notified that some customers are only receiving DHL Express quotes for their orders, which are a more expensive Air service and potentially higher priced than other available shipping methods. Where Royal Mail support a service to a country, we offer a large letter (if suitable) and parcel service for all orders totalling 2kg or under. If you are placing an order and it is under 2kg (approx 6-10 CDs max) and you’re not seeing a Royal Mail shipping option, please contact us on sales@bigfinish.com. Please use the subject Shipping Quote, and include the products you’re looking to order as well as the destination country and we’ll get back to you as quickly as possible.” -“Downloads Not Available: We have discovered that a number of digital releases are currently in a state which makes them unavailable to download, even when visible in your product library. We are currently reviewing this and amending as required. These releases include Once and Future Special Edition Downloads. Update: We have a fix for this issue in place and will deploy it as soon as possible.” -“We have been informed that in some cases the library is not showing in purchase order and are looking to resolve this issue”
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Post by shallacatop on Aug 2, 2024 13:51:20 GMT
Hoping at some point the product library will start to show the covers again. Might be because I'm more of a visual learner, but I find that more useful than just the product title as I don't always remember the name and therefore what I'm after!
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Post by nottenst on Aug 2, 2024 14:25:49 GMT
"Your library is currently sorted by newest purchase to oldest *, and you have the ability to search for releases within it. Below are some areas we’ll continue to develop."
"* We have been informed that in some cases the library is not showing in purchase order and are looking to resolve this issue"
My list starts at "The Confessions of Dorian Gray: The Prime of Deacon Brodie", "Doctor Who: Energy of the Daleks", and "Survivors Series 01"
So, still have the purchase order problem (at least). Looking to see if I also have the Once and Future problem I did a search of those and saw titles unavailable for download.
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Post by eric009 on Aug 2, 2024 14:26:39 GMT
Your download library
Your library is currently sorted by newest purchase to oldest *, and you have the ability to search for releases within it. Below are some areas we’ll continue to develop.
- Sorting and filtering of the library
- More visual content to help identify releases quickly and make the library feel more dynamic.
this bit i find very worrying Below are some areas we’ll continue to develop.
- Sorting and filtering of the library
that sort of thing should done and dusted before going on line
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kk
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Post by kk on Aug 2, 2024 14:32:44 GMT
Added the rest of this year's releases I'm interested in buying to my basket and the discount structure works out very nicely, especially with the pre-order prices.
It's such a shame that I don't feel confident in actually spending the money until all of the site and app issues are resolved.
The main thing I'll be interested in seeing is what happens when Torchwood End Game is released later this month, as I ordered this in the bundle starting with Art Decadence. Fingers and toes crossed it arrives as expected!
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Post by eric009 on Aug 2, 2024 14:33:56 GMT
i think it be a good idea to list what like and dislike about the new website and then someone do a poll about it then sent to big finish as feed back
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Deleted
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Post by Deleted on Aug 2, 2024 14:59:03 GMT
"Your library is currently sorted by newest purchase to oldest *, and you have the ability to search for releases within it. Below are some areas we’ll continue to develop." "* We have been informed that in some cases the library is not showing in purchase order and are looking to resolve this issue" My list starts at "The Confessions of Dorian Gray: The Prime of Deacon Brodie", "Doctor Who: Energy of the Daleks", and "Survivors Series 01"
So, still have the purchase order problem (at least). Looking to see if I also have the Once and Future problem I did a search of those and saw titles unavailable for download. Exactly the same with me! A very random selection.
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Post by muddyviolet on Aug 2, 2024 15:30:46 GMT
i think it be a good idea to list what like and dislike about the new website and then someone do a poll about it then sent to big finish as feed back I think there's a lot to like. I quite like the new desgin, multibuy is a stroke of genius, free postage on orders £60+. The new layout is rough. It's difficult to search through older ranges, same with navigating from one release to the next. Also the fact that downloads and CDs are on separate pages is very annoying.
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Post by shallacatop on Aug 2, 2024 16:31:03 GMT
The stability of the website is much improved. I’ve downloaded a few of the back catalogue today and navigating the pages and product pages to find out the release number (e.g. Companion Chronicles 4.8) was fine.
From an experience perspective just doing that task, I’d say the following was lacking / needs improvement: - more than 5 product listings a page - show the release covers - bring back the MP3 or Audiobook options - add leniency in the search; being word perfect isn’t how they’re designed and reminds me of shows and films where they type every single capital letter where appropriate when googling! - downloads are titled after the release by default; I was renaming them before saving for ease of access
Looks like you can download as many releases from the site as you want now, which is great. Previously it was capped at 6.
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