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Post by jprobins on Aug 2, 2024 16:41:15 GMT
At this point, I would be pleased if the Checkout just let me complete a purchase.
Jim
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Post by sherlock on Aug 2, 2024 16:45:40 GMT
Once and Future and promos seem to be available to download from the website again, but not showing up on app yet.
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Post by sherlock on Aug 2, 2024 17:02:04 GMT
Also an update on missing purchases:
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Post by muddyviolet on Aug 2, 2024 17:06:52 GMT
Once and Future and promos seem to be available to download from the website again, but not showing up on app yet. I think the new app has been taken off app stores (at least the Google one). Ironically, the old app which can't connect to the servers any more is still up.
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Post by Ela on Aug 2, 2024 17:15:29 GMT
Once and Future and promos seem to be available to download from the website again, but not showing up on app yet. I think the new app has been taken off app stores (at least the Google one). Ironically, the old app which can't connect to the servers any more is still up. Still in the Apple app store.
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Post by vivdunstan on Aug 2, 2024 17:36:13 GMT
Well it looks as though the huge number of unavailable downloads has been largely fixed. Including me getting my freebie DWM ones back.
So I've started downloading the audio DRM free files. First priority was Chimes of Midnight - my all time favourite Big Finish ever. Then I downloaded all the Once and Future special editions (think it's pretty rubbish, but I want the downloads to keep!). Currently getting all my Torchwoods (about 70, including some boxsets). Then hopefully Sapphire & Steel, and Robin Hood if it's in there. I will worry about all the rest - the other 600 or so - another day.
This is only possible because I very recently switched from ADSL to part fibre, and our network connection is now vastly faster than a few weeks ago.
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Post by Ela on Aug 2, 2024 17:40:52 GMT
Sure enough, Chimes of Midnight is now downloadable.
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Post by muddyviolet on Aug 2, 2024 18:43:11 GMT
There is now an offers section on the site containing the weekly deals, digital bundles and Big Finish For Free
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Post by number13 on Aug 2, 2024 19:15:11 GMT
Sure enough, Chimes of Midnight is now downloadable. Our libraries just wouldn't be our libraries without it.
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Post by mark687 on Aug 2, 2024 20:23:39 GMT
Another thing I noticed tonight your Order form history is probably intact, they maybe showing more or less items each than your E-Mail ones do, but there all there (Expect so far Sirens of Time Rebux).
Regards
mark687
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Post by jbatty8 on Aug 2, 2024 20:42:46 GMT
Another thing I noticed tonight your Order form history is probably intact, they maybe showing more or less items each than your E-Mail ones do, but there all there (Expect so far Sirens of Time Rebux). Regards mark687 I don't think this is right, I'm missing a lot of recent orders such as, Susan's War, war doctor rises, the new mcgann and Tom baker celebration, Sirens of Time redux celebration as examples. I also cant download Operation Werewolf, that order is showing in history, but not showing at all in the website downloads list, same bizarrely for Helicon Prime aa well. Unless something does get fixed by Monday, I think a lot of paypal screenshots are getting sent.
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Post by vivdunstan on Aug 2, 2024 20:45:53 GMT
Another thing I noticed tonight your Order form history is probably intact, they maybe showing more or less items each than your E-Mail ones do, but there all there (Expect so far Sirens of Time Rebux). Regards mark687 No I'm definitely missing the Dark Gallifrey War Master audios that I ordered only a few weeks before the new site. I was just looking in my order history just now, in between downloading tons of MP3/audiobook files ... P.S. I may be missing even more recent orders, but haven't checked my emails yet. Will do that after Monday.
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Post by muddyviolet on Aug 2, 2024 20:49:57 GMT
Another thing I noticed tonight your Order form history is probably intact, they maybe showing more or less items each than your E-Mail ones do, but there all there (Expect so far Sirens of Time Rebux). Regards mark687 No I'm definitely missing the Dark Gallifrey War Master audios that I ordered only a few weeks before the new site. I was just looking in my order history just now, in between downloading tons of MP3/audiobook files ... P.S. I may be missing even more recent orders, but haven't checked my emails yet. Will do that after Monday. I think everything ordered from after around May the 27th is missing still (based on the FAQ pages OOP list being from a three day window from May 27 to May 29th)
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Post by antartiks on Aug 2, 2024 21:03:16 GMT
I'm missing every order I made since last December on my end. So no Sontarans vs Rutans, no NABS series 8, no Sirens of Time Redux... I'm still missing 100 audios from the previous website, I really hope it will be fixed before monday. I don't want to have to check what audios are missing manually.
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Post by sherlock on Aug 2, 2024 21:03:47 GMT
Another thing I noticed tonight your Order form history is probably intact, they maybe showing more or less items each than your E-Mail ones do, but there all there (Expect so far Sirens of Time Rebux). Regards mark687 Not for me. Order tab still shows nothing but “no recent orders” and releases ordered since end of April very much missing. Unless Monday sees a miracle gonna be emailing first thing Tuesday.
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Post by Ela on Aug 2, 2024 21:57:13 GMT
Yeah, my order history is definitely not correct on my account on the website. i
It stops in 2019.
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Post by aussiedoctorwhofan on Aug 2, 2024 22:14:42 GMT
I am missing about 212 from my just under 1,090 purchases still in my app. I really hope they fix the alphabetising.. Start from "Adam Adamant" then work your way down...
EDIT: Update.. I just logged out and back into the website.. it now shows 957 from 876 yesterday.. However the app still shows 876..
HHMM
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Post by bohnny on Aug 2, 2024 23:06:38 GMT
Yeah, my order history is definitely not correct on my account on the website. i It stops in 2019. Mine seems to only show the orders for physical releases I have made (maybe 20 or so over the years) not the many many orders for downloads.
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Post by Ela on Aug 2, 2024 23:18:30 GMT
Yeah, my order history is definitely not correct on my account on the website. i It stops in 2019. Mine seems to only show the orders for physical releases I have made (maybe 20 or so over the years) not the many many orders for downloads. That might be partly the case for me. I haven't checked exhaustively, but it might be a list of orders that contained at least one CD along with downloads.
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Post by Ela on Aug 2, 2024 23:22:43 GMT
It's going to take me days to figure out if anything is missing from my account.
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