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Post by charlesuirdhein on Aug 3, 2024 0:05:28 GMT
I love BF, but the buck stops with them. They signed off on this. So not good enough? No, not good enough. Should the developers have done better? Yes. No one likes to be criticised for work especially when they apparently spent a long time on it....but...right now it isn't better than the old version. And again, BF signed off on this. Sigh.
But the more relaxed side of me is saying, hey, chill. If this was TV I wouldn't get any new Who until Christmas. So there's that at least. Fortunately for me (entirely unplanned but nice) I have a backlog of audios to get through so while I think the website is currently terrible, it'll be a little while before I actually need to download anything. Which I will, because you know, not everyone uses the App. Right now I'm missing well over a 100 titles (no idea what they are since the search options are not user friendly right now) and they mysteriously start with Bernice Summerfield: Dead Man's Switch, followed by Doctor Who: Mother Russia. Weird.
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Post by aemiliapaula on Aug 3, 2024 0:37:28 GMT
so this reminds me of what happened last school year at the library at my high school. the carpet was redone over the summer and all the books were taken out of the bookcases and put back after. but the librarians didn't get to put them back, it was someone else, so they were just put back randomly. the whole library. I found this out several weeks into school when I went to get books for the students to use for a project. By then they had reorganized the fiction section but not non-fiction yet. So I had to walk up and down therows and look and hope I saw the ones I needed (I had used them before so had an idea what they looked like). I was able to get some that way. Every time I went back for other assignments they had worked on more, so it got easier but it took a while. and the library is now organized in a different system (not Dewey Decimal).
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Post by eric009 on Aug 3, 2024 3:24:21 GMT
there is only 1 thing i disliked about the old website was if u got say a boxset of fourth doctor that was nothing to say that had the single cd /dl u all ready had but in a diffance format if they fix this then i be happy there a hide button u can use but at moment it showing me alot of stuff that should be hidden but because my data base is not rigth the dark look of website is murder to look at on the phone
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lidar2
Castellan
You know, now that you mention it, I actually do rather like Attack of the Cybermen ...
Likes: 6,013
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Post by lidar2 on Aug 3, 2024 6:46:47 GMT
Problem I had this morning on the app when I was toggling between listening to 2 downloaded titles. On the old app, it would have let you pick up where you left off but on the new app it takes you back to the start of each release when you toggle.
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Post by timleschild on Aug 3, 2024 8:14:05 GMT
Yeah, my order history is definitely not correct on my account on the website. i It stops in 2019. Mine seems to only show the orders for physical releases I have made (maybe 20 or so over the years) not the many many orders for downloads. I think this is what's happened to me. Why I've only got a handful of orders.
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Post by sherlock on Aug 3, 2024 8:25:50 GMT
Ah if order history is showing physical releases that would explain why mine’s empty; I’ve never bought any physicals.
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Post by Chakoteya on Aug 3, 2024 8:41:30 GMT
Yeah, my order history is definitely not correct on my account on the website. i It stops in 2019. Likewise, and only shows 5 items as CDs when I only do downloads. The website downloads list seems to be there but not sortable yet. But the app on the phone seems to be their priority, and that appears full and sortable.
The big test will be when my next pre-paid item gets released.
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Post by theillusiveman on Aug 3, 2024 8:47:06 GMT
Going through 145 pages of seeing what downloads I have and noting what I got is a real hassle
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Post by tuigirl on Aug 3, 2024 9:14:51 GMT
OMG, I just dared to enter the website (with trepidation) and... what a shambles. It only shows the few physical orders I have under orders. The library- is there a sorting function? Because it is just random. None of my pre-orders show up. I am also sure I have more than 700ish purchases. What a massive pain in my behind. At this rate, I think I extend my BF hiatus and go through some of my German audio backlog first. This is just not worth the hassle.
EDIT: Since I am pretty annoyed with this, I will also express my displeasure with a post on the BF FB site. Just because.
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Post by OneTen on Aug 3, 2024 11:17:55 GMT
Problem I had this morning on the app when I was toggling between listening to 2 downloaded titles. On the old app, it would have let you pick up where you left off but on the new app it takes you back to the start of each release when you toggle. Dealbreaker for me. I haven't even downloaded the new app yet, but with this report you've saved me the bother of trying!
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Post by mark687 on Aug 3, 2024 11:46:20 GMT
So I've had to Reset my Password back to the Old one (at 1st it didn't recognize either New or Old) Luckily my account in no worse of an incorrect then it already was.
BF've noticed a new problem Gift Codes don't currently work in the Gift Code Box They Do Work in the Discount Code Box though.
Plus point can navigate the What New Page like usual now.
Regards
mark687
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Post by mark687 on Aug 3, 2024 12:19:21 GMT
Direct Address for APP Users with Issues
bfapp@bigfinish.com.
Regards
mark687
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Post by theillusiveman on Aug 3, 2024 12:24:52 GMT
Interesting new glitch I discovered I was testing out adding things to the cart Which everything was going fine until I added a fourth item and then I checked the cart and it had added items that I wasn’t going to order I refreshed and yeah had to restart the order again
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Post by timleschild on Aug 3, 2024 12:47:22 GMT
Interesting new glitch I discovered I was testing out adding things to the cart Which everything was going fine until I added a fourth item and then I checked the cart and it had added items that I wasn’t going to order I refreshed and yeah had to restart the order again BF my god! This is a disaster.
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Post by eric009 on Aug 3, 2024 19:56:40 GMT
a disaster never i would said more like benny open a sarcophagus with inside The Doctor letting Sutekh turn everything into dust and Osrian Robot who is telling us everything is fine
the website is a nightmare to use on phone i given up trying to use it so i use my pc
alot of stuff is still missing
i feel so sorrys for all one trying dl anything i tryed downloading missy vol 1 vol 1 now called 978-1-78703-673-4
and have now the problem of having to delete 1 of 2 formats mp3 or m4b on top of remaning the zip file so i know what it is
also there a image file and 2 folders with mp3 or m4b and the Vortex pdf is no longer there too
the website SHOULD have had most of stuff from the old website all working before putting it up
i come across something alot worse then this a company put all it computer system in the cloud so when the internet went down no one could do anything
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Post by number13 on Aug 3, 2024 21:53:11 GMT
a disaster never i would said more like benny open a sarcophagus with inside The Doctor letting Sutekh turn everything into dust and Osrian Robot who is telling us everything is fine
the website is a nightmare to use on phone i given up trying to use it so i use my pc
alot of stuff is still missing
i feel so sorrys for all one trying dl anything i tryed downloading missy vol 1 vol 1 now called 978-1-78703-673-4
and have now the problem of having to delete 1 of 2 formats mp3 or m4b on top of remaning the zip file so i know what it is
also there a image file and 2 folders with mp3 or m4b and the Vortex pdf is no longer there too
the website SHOULD have had most of stuff from the old website all working before putting it up
i come across something alot worse then this a company put all it computer system in the cloud so when the internet went down no one could do anything
This, this and this! I did a test DL and realised why the file was so large. So from now on, I have to download each new release, unzip the cybermen-coded file, delete the part I don't want (that's the m4b) then zip it all up again under a human-readable name, before adding it to my archive HDD+DVDs. For the existence of which archive, I'm now very very grateful. I feel genuinely sorry for anyone who relied on BF to be their online server for BF audios.
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Post by Ela on Aug 4, 2024 1:51:08 GMT
a disaster never i would said more like benny open a sarcophagus with inside The Doctor letting Sutekh turn everything into dust and Osrian Robot who is telling us everything is fine the website is a nightmare to use on phone i given up trying to use it so i use my pc alot of stuff is still missing
i feel so sorrys for all one trying dl anything i tryed downloading missy vol 1 vol 1 now called 978-1-78703-673-4 and have now the problem of having to delete 1 of 2 formats mp3 or m4b on top of remaning the zip file so i know what it is
also there a image file and 2 folders with mp3 or m4b and the Vortex pdf is no longer there too
the website SHOULD have had most of stuff from the old website all working before putting it up
i come across something alot worse then this a company put all it computer system in the cloud so when the internet went down no one could do anything
The zip files for each release are labeled by ISBN# now. Probably useful for inventory control on the sales side but fairly useless for the consumer. I've taken to creating a folder with the release range, number and name, the way they used to label the downloads, and putting the downloaded file in the folder. Oh, and I discovered one of the zip files had the wrong ISBN number on it. I tell them eventually. I'm sure they have enough to deal with now.
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Post by Ela on Aug 4, 2024 1:59:24 GMT
a disaster never i would said more like benny open a sarcophagus with inside The Doctor letting Sutekh turn everything into dust and Osrian Robot who is telling us everything is fine the website is a nightmare to use on phone i given up trying to use it so i use my pc alot of stuff is still missing
i feel so sorrys for all one trying dl anything i tryed downloading missy vol 1 vol 1 now called 978-1-78703-673-4
and have now the problem of having to delete 1 of 2 formats mp3 or m4b on top of remaning the zip file so i know what it is
also there a image file and 2 folders with mp3 or m4b and the Vortex pdf is no longer there too
the website SHOULD have had most of stuff from the old website all working before putting it up
i come across something alot worse then this a company put all it computer system in the cloud so when the internet went down no one could do anything
This, this and this! I did a test DL and realised why the file was so large. So from now on, I have to download each new release, unzip the cybermen-coded file, delete the part I don't want (that's the m4b) then zip it all up again under a human-readable name, before adding it to my archive HDD+DVDs. For the existence of which archive, I'm now very very grateful. I feel genuinely sorry for anyone who relied on BF to be their online server for BF audios. I'm planning to ditch the audiobook file as well. Haven't so far from the ones I downloaded, too busy trying to make sure everything is still in my account. But when I start to run out of space on my drive, I'll have to start opening those files up and ditching what I don't want.
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Post by aussiedoctorwhofan on Aug 4, 2024 3:54:10 GMT
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Post by theillusiveman on Aug 4, 2024 4:10:14 GMT
“ The Equality Act 2010 states that any website operating as a business must be disabled accessible. The new site does not allow for things like screen readers and is impossible for blind users to use.” I mean the website is barely stable as it is at the moment hopefully things will be sorted out after a week or so but yeah I do wonder the new website looks cobbled together and a rushed job maybe they might take the website down and make some changes to make it more stable ?
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