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Post by Ela on Aug 4, 2024 5:24:07 GMT
I've seen people complaining about the accessibility issues on the BF FB page. It's a big problem.
But the truth is the website isn't really working for any of us.
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Deleted
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Post by Deleted on Aug 4, 2024 10:28:51 GMT
I can't do naff all on the site and I have 20/20 vision. My legs and arms can be hit or miss with MS but the visually impaired are like the rest of us right now - Donald Ducked. The site and experience of using it is awful for all.
Along with more writers being exposed as massive trans haters and very variable story quality (with more mediocrity than ever), , I think this is all a good time for me to take a break from BF and let a backlog build up that I want after reading reviews and then I can get the biggest discount.
What a week. We hear BF operate on tight margins, this must be costing them big time - who the hell trusts them at the moment? Even if they do, who trusts the website?
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Post by jbatty8 on Aug 4, 2024 12:23:19 GMT
Rather than boycott Big Finish, write to the BBC and complain about it. Their behaviour reflects on the BBC. I'm sure they would have a word if it starts to cause them headaches as well.
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kk
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Post by kk on Aug 4, 2024 12:46:26 GMT
Big Finish must be seeing a huge drop-off in new orders and income. That should be all the inspiration they need to fix the site and app.
And yet a week later we’re all still missing access to releases we paid for. According to their social media, if our releases aren’t restored by 5th August we have to trawl through their utterly disorganised new library layout and send them an email detailing which of the items we purchased haven’t been ported over. Why are we customers having to do the work here?
It’s not good enough and I’ve switched from hoping they fix this to not really caring, as either way I think I’m done with them.
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Post by vivdunstan on Aug 4, 2024 12:57:31 GMT
I'm still busy downloading my audio files from the website. Saving them to my laptop, my NAS diskstation and an external drive. The ISBN folder naming is a phenomenal menace, but with some help from my husband we're going to figure out a quick bit of Unix script to automate fixing that quickly for me. It is easy to find the proper names in the folder e.g. using the .ab file, so we can automate that process. I've downloaded all my Torchwood, River Song, Jago & Litefoot, Sapphire & Steel, and Dorian Grey. Plus some Doctor Who box set sets, like Stranded and Doom Coalition. I am now going through all the Doctor Who audios alphabetically and downloading them a letter at a time. Just up to those starting with D. This is all rather agonising. But I'm not leaving me without the digital backups now. I will have to email them soon about all my missing orders and downloads. And apart from the preorders I am very doubtful I will buy anything from them again. I've been a constant customer since 2003 ...
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Post by timleschild on Aug 4, 2024 13:08:05 GMT
Rather than boycott Big Finish, write to the BBC and complain about it. Their behaviour reflects on the BBC. I'm sure they would have a word if it starts to cause them headaches as well. No. I sent my complaint to Briggs NOT the BBC.
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Post by timleschild on Aug 4, 2024 13:14:10 GMT
This is the end of BF?
Never seen such a consensus in negativity.
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Post by mef13 on Aug 4, 2024 14:05:05 GMT
Here’s a new piece of the hellish puzzle, folks! It looks like the new app doesn’t work unless you have an internet connection. So no chance of playing your downloads if you’re offline. I’m travelling and had roaming off earlier, and all you get in the app is a grey screen until you reconnect.
I’d have beta tested all this for free…
mef
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Post by jbatty8 on Aug 4, 2024 14:06:37 GMT
Rather than boycott Big Finish, write to the BBC and complain about it. Their behaviour reflects on the BBC. I'm sure they would have a word if it starts to cause them headaches as well. No. I sent my complaint to Briggs NOT the BBC. Briggs couldn't care less. You can see him opening the email, laughing, and throwing it into the recycle bin muttering they'll be back. He's been living off the Big Finish money train for over 20 years and will never give up the reins. He's the Vince McMahon of Doctor Who. Increasingly out of touch with the fan base, making things only he likes, massive ego, can't read the room, thinks only his opinion matters. I wish some of the newer writers of the last five years took over. It's like the Tories, too much of the same thing and poor choices creates the mess they are in today. I hope this website debacle drives some change into big finish because they need a kick and refocusing on their customers.
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Post by fitzoliverj on Aug 4, 2024 14:13:02 GMT
Rather than boycott Big Finish, write to the BBC and complain about it. Their behaviour reflects on the BBC. I'm sure they would have a word if it starts to cause them headaches as well.
Well, I hope it's not. Let's not bring their main licencer in and risk just that.
Here’s a new piece of the hellish puzzle, folks! It looks like the new app doesn’t work unless you have an internet connection. So no chance of playing your downloads if you’re offline.
Yup. Now totally useless.
On the plus side, my 'not available for download' items are slowly becoming available.
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kk
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Post by kk on Aug 4, 2024 14:51:38 GMT
Here’s a new piece of the hellish puzzle, folks! It looks like the new app doesn’t work unless you have an internet connection. So no chance of playing your downloads if you’re offline. I’m travelling and had roaming off earlier, and all you get in the app is a grey screen until you reconnect. I’d have beta tested all this for free… mef Oh wow, that’s bad. Just turned my phone to Airplane mode and you’re right, the app won’t even load. Like most of the ongoing calamities, it’s unclear at this point if it’s by design or accident. “It’s not a bug, it’s a feature.” I travel for work and used to enjoy downloading a load of releases before I left so I could listen while in transit. As I’m a digital buyer, the app was a huge reason for buying direct from Big Finish. Oh well, it’s almost reassuring at this point to know that stopping buying is the right decision.
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Post by sherlock on Aug 4, 2024 14:53:44 GMT
Here’s a new piece of the hellish puzzle, folks! It looks like the new app doesn’t work unless you have an internet connection. So no chance of playing your downloads if you’re offline. I’m travelling and had roaming off earlier, and all you get in the app is a grey screen until you reconnect. I’d have beta tested all this for free… mef So from just testing it, it will be play a download if you already had it in progress. But won’t load the downloads page so you can’t select anything you haven’t started already. So that defeats the entire purpose of downloads!
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Post by sherlock on Aug 4, 2024 14:55:29 GMT
Rather than boycott Big Finish, write to the BBC and complain about it. Their behaviour reflects on the BBC. I'm sure they would have a word if it starts to cause them headaches as well. No. I sent my complaint to Briggs NOT the BBC. Isn’t Briggs the creative director? If so business stuff like website probably not his direct purview.
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Post by eric009 on Aug 4, 2024 15:56:32 GMT
I just got first 3 Doctor Who: The Eighth Doctor Adventures: Connections The Eighth Doctor Adventures: What Lies Inside? The Second Doctor Adventures: Conspiracy of Raven The Second Doctor Adventures: James Robert McCrimmon first 3 show up as DL WHEN i put Eighth Doctor Adventures in my search only this come up The Eighth Doctor Adventures: What Lies Inside?
The Eighth Doctor Adventures: Connections does not show up at all
but if i put in just dark eyes then 4 boxes sets show up on the webside it The Eighth Doctor Adventures: dark eyes 1 to 4 DL But the cd are called just doctor who dark eyes which make looking for anything u got harder
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Post by timleschild on Aug 4, 2024 16:07:47 GMT
No. I sent my complaint to Briggs NOT the BBC. Isn’t Briggs the creative director? If so business stuff like website probably not his direct purview. According to his own website he " is now Co-Executive Producer of Big Finish’s entire output". Jason Haigh-Ellery is the Chairman and founder of Big Finish Productions so I need to send to him also.
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Post by timleschild on Aug 4, 2024 16:09:36 GMT
No. I sent my complaint to Briggs NOT the BBC. Briggs couldn't care less. You can see him opening the email, laughing, and throwing it into the recycle bin muttering they'll be back. He's been living off the Big Finish money train for over 20 years and will never give up the reins. He's the Vince McMahon of Doctor Who. Increasingly out of touch with the fan base, making things only he likes, massive ego, can't read the room, thinks only his opinion matters. I wish some of the newer writers of the last five years took over. It's like the Tories, too much of the same thing and poor choices creates the mess they are in today. I hope this website debacle drives some change into big finish because they need a kick and refocusing on their customers. So true. We need change! He & BF seem content to rely on a small but core & loyal fanbase who buy everything. A business cannot function forever on that model.
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Post by eric009 on Aug 4, 2024 19:42:00 GMT
Here’s a new piece of the hellish puzzle, folks! It looks like the new app doesn’t work unless you have an internet connection. So no chance of playing your downloads if you’re offline. I’m travelling and had roaming off earlier, and all you get in the app is a grey screen until you reconnect. I’d have beta tested all this for free… mef So from just testing it, it will be play a download if you already had it in progress. But won’t load the downloads page so you can’t select anything you haven’t started already. So that defeats the entire purpose of downloads! GO into setting and turn on moblie data to use without internet
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Post by tuigirl on Aug 4, 2024 19:45:15 GMT
Here’s a new piece of the hellish puzzle, folks! It looks like the new app doesn’t work unless you have an internet connection. So no chance of playing your downloads if you’re offline. I’m travelling and had roaming off earlier, and all you get in the app is a grey screen until you reconnect. I’d have beta tested all this for free… mef This is total and utter BS. I use the app when traveling. When I am at home, I can as well play from my laptop / hard drive. Not having an offline-mode is a deal breaker, sorry.
So glad I bought a bunch of old ipods which I can use for my already downloaded stuff.
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Post by Sir Wearer of Hats on Aug 4, 2024 20:17:01 GMT
Well, I have to praise whoever was responsible for this brave new innovation - it’s managed to UNITE the fandom. We’re all pizzed off at BF! I mean, I’m only missing $200 worth of purchases, my app won’t work outside the house, the website thinks I live in London and all the prices have gone up. What’s not to love about the changes?
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Post by aussiedoctorwhofan on Aug 4, 2024 20:20:24 GMT
It's now 5:50AM Monday 5th August.. Technically today is the deadline given..
Within 24 hours I predict shock and awe inundation of emails to BF HQ..
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