Deleted
Deleted Member
Likes:
|
Post by Deleted on Mar 24, 2017 21:44:59 GMT
Fix your shipping charges BF, I get stuff from the UK all the time for next to nothing, until then, i'll be buying from sellers without a per order charge plus an estimated 1.50 for a single cd, and getting the same CD's, at a much cheaper rate. And i'll be sure to let you know how much I save in the meantime. Your company is great at telling stories, but lousy at marketing and maximizing your profits. Well, unless you're also emailing them, you're telling BF sweet Fanny Adams about anything, just us. And there's hee-haw we can do about it.
|
|
|
Post by ulyssessarcher on Mar 24, 2017 21:49:53 GMT
Fix your shipping charges BF, I get stuff from the UK all the time for next to nothing, until then, i'll be buying from sellers without a per order charge plus an estimated 1.50 for a single cd, and getting the same CD's, at a much cheaper rate. And i'll be sure to let you know how much I save in the meantime. Your company is great at telling stories, but lousy at marketing and maximizing your profits. Well, unless you're also emailing them, you're telling BF sweet Fanny Adams about anything, just us. And there's hee-haw we can do about it. I believe some of the folks from BF read the comments on here, and I think a post on here carries more weight with BF, because there are a lot of folks who buy their audio's on here, wait, almost all the folks on here, buy their audio's in one form or another, otherwise, why be here? To listen to an obnoxious ahole like me? I don't think so. By the way, think I'm obnoxious and an ahole on here, you should see me at an Astros game. I am the home field advantage...
|
|
|
Post by ulyssessarcher on Mar 24, 2017 21:52:44 GMT
All BF has to do to fix their per order charge is offer a cheaper shipping option, I don't need my cd's in a week, I can wait a month for em, and usually do with shoppingmadeasy, or wordery.
|
|
|
Post by kimalysong on Mar 24, 2017 21:58:14 GMT
Big Finish definitely do know about this forum but I think tone is everything. Try to be polite about your suggestions.
The truth of the matter international shipping may not be a priority for them. Big Finish have said more people buy Downloads now (Domestically and Internationally).
I am not saying they aren't losing sales of people who go to Amazon instead but maybe it's not as big of a number as you think and other things take priority.
But yes while it doesn't hurt to post on here Davy still has a good point that sending in an email may help more because it shows more effort. But if you do remember to be polite & constructive.
|
|
|
Post by redsharkJason on Mar 25, 2017 5:38:22 GMT
When the new Big Finish website is rolled out, hopefully some of its heavy-handed international shipping pricings will be reduced on orders with different properties. (It wouldn't surprise me that in some buying parameters the postage fees might be increased as well.) £3 + £6.50 "per-order charge" on a one-off 4CD box set to be sent to Canada isn't unreasonable (to be honest). £1.50 + £6.50 "per-order charge" to send me 1 Dalek Empire CD to Canada *is unreasonable*. £5 international shipping (not available from Big Finish) for a single 1-2CD jewel case purchase is ballpark reasonable for the vendor and the buyer. £5 per CD for a monthly subscription to be sent internationally isn't unreasonable either, until you wade in other factors... ** An average Joe UK citizen can currently send 2 combined single CD sets to Canada for £4.75 via Royal Mail (as does Bafflegab). I have no idea what DHL charges, but it would seem logical that Big Finish probably receives an advantageous business agreement on all items sent out. Or, WHY else would Big Finish choose to utilize DHL over the Royal Mail service (especially on smaller item parcels). ** The postage fees on UK resident BigFinish.com subscriptions are FREE. Obviously the domestic postal rates are far less expensive on UK orders; therefore, Big Finish can afford to subsidize them. And, good on Big Finish for doing so! A subscription is a multiple item sustained commitment! BUT, where's even a tiny subsidy for the international CD buyer??? Surely £5 per CD would cover the entire shipping cost? I previously and continue to maintain that £4 shipping per CD for an international subscription would be a hell of a lot more equitable. I don't believe I'm asking for the moon? ** Main Range and Fourth Doctor Adventure CDs (2x £5 shipping) are generally released a day apart and are sent within the same parcel. Nick has conceded on one of the now distant podcasts that in some instances Big Finish would indeed make a profit on that kind of doubling up shipping configuration. In a month like March where there's 4 CD subscriptions available (Main Range, FDA, Torchwood and Pathfinder) it's painful to think that Big Finish feels the need to charge an international customer £20 shipping for those 4 single story housed jewel cases. ** Then throw in the high probability that Big Finish should not be including VAT on North American, New Zealand, Australian, et alibi CD orders. This all adds up to me believing that Big Finish's international shipping fees have gone from undercharging its customers to now truly in several cases overcharging us! With the 2017 CD subscriptions (FDA, Early Adventures, Torchwood and Pathfinder), I've decided to wait for the retro-subscription bundles of them to avoid paying what I feel is the slightly harsh £5 CD shipping fee on each and every of their included stories. I'm in for the long haul with enjoying and supporting all of Big Finish's wonderful radio drama ranges, so if I have to steer clear of some unnecessarily dear postage charges, I think it prudent all things considered to do so. My true preference would be to pre-order (not retro-order) monthly CD subscriptions.
|
|
|
Post by barnabaslives on Mar 25, 2017 6:33:12 GMT
** An average Joe UK citizen can currently send 2 combined single CD sets to Canada for £4.75 via Royal Mail (as does Bafflegab). I have no idea what DHL charges, but it would seem logical that Big Finish probably receives an advantageous business agreement on all items sent out. Or, WHY else would Big Finish choose to utilize DHL over the Royal Mail service (especially on smaller item parcels). I don't know if I should even speculate for the likelihood of my getting things wrong, but I was wondering if Big Finish wasn't maybe partnering in on mailing services with Bastei-Lubbe to reduce both their postal costs, and the latter might have been locked into a contract with a particular carrier. Meaning I suppose that Big Finish might be simply trying to make the best of available options? The situation as described seemed to be they'd already been taking some losses for awhile without clearly realizing it, so perhaps that along with some other factors might have precipitated some necessities that may be less than perfect for some customers?
|
|
|
Post by Ela on Mar 26, 2017 8:01:38 GMT
The truth of the matter international shipping may not be a priority for them. Big Finish have said more people buy Downloads now (Domestically and Internationally). The truth of the matter is that I don't believe that Big Finish is taking into account that many international customers order more downloads than CDs because of the high shipping costs. They excuse the high shipping costs (it seems to me) because most international customers, they say, order downloads rather than CDs. But I think they have the cause and effect reversed and that international customers have been ordering downloads because, frankly, shipping costs for non-UK Big Finish customers has always been expensive. That has certainly been a factor for me, even before the per order charge was instituted. Shipping charges have always substantially increased the price of my order, so in most cases I only order downloads unless CDs are the only option available. I'd rather spend my extra bucks on more stories than on shipping costs. My two cents' worth.
|
|
|
Post by Whovitt on Mar 26, 2017 8:19:16 GMT
The truth of the matter international shipping may not be a priority for them. Big Finish have said more people buy Downloads now (Domestically and Internationally). The truth of the matter is that I don't believe that Big Finish is taking into account that many international customers order more downloads than CDs because of the high shipping costs. They excuse the high shipping costs (it seems to me) because most international customers, they say, order downloads rather than CDs. But I think they have the cause and effect reversed and that international customers have been ordering downloads because, frankly, shipping costs for non-UK Big Finish customers has always been expensive. That has certainly been a factor for me, even before the per order charge was instituted. Shipping charges have always substantially increased the price of my order, so in most cases I only order downloads unless CDs are the only option available. I'd rather spend my extra bucks on more stories than on shipping costs. My two cents' worth. Too right about shipping costs! I'm a(n obsessive) collector, so I'm going to (reluctantly) pay the shipping costs for CDs to Australia. But my latest order (which was admittedly quite large) is over AUS$90 for shipping!!! And I KNOW that the packaging will be such that the shipping cost is actually going to be considerably less for Big Finish than what I've paid, as they are going to ship most of it in one load in a large - cheaper to send - box than the price I have paid to have them delivered individually. I'm even considering sending them an e-mail to see if there is any sort of shipping discount due the sheer size of the order (series 5-12 of Jago & Litefoot will be contained, along with The Genesis Chamber). With an order such as that, I would hope that I might be able to get something along the lines of the cheaper Retro-Sub shipping prices for the Main Range rather than the full price as though they're being sent separately.
|
|
|
Post by kimalysong on Mar 26, 2017 9:26:07 GMT
The truth of the matter international shipping may not be a priority for them. Big Finish have said more people buy Downloads now (Domestically and Internationally). The truth of the matter is that I don't believe that Big Finish is taking into account that many international customers order more downloads than CDs because of the high shipping costs. They excuse the high shipping costs (it seems to me) because most international customers, they say, order downloads rather than CDs. But I think they have the cause and effect reversed and that international customers have been ordering downloads because, frankly, shipping costs for non-UK Big Finish customers has always been expensive. That has certainly been a factor for me, even before the per order charge was instituted. Shipping charges have always substantially increased the price of my order, so in most cases I only order downloads unless CDs are the only option available. I'd rather spend my extra bucks on more stories than on shipping costs. My two cents' worth. It's not just international customers but domestic customers too that order more downloads. A lot of people still buy CDs and those people probably are mainly domestic but the fact that more people buy downloads isn't necessarily related to the shipping costs. Although Of course the high shipping costs would be why some International customers switched to DL only recently It was expensive to buy CDs from Big Finish before the per order charge because of the currency rate. Yes now it's even way more expensive because of the per order charge but I never felt the shipping cost was a big concern till recently and it was always expensive to order CDs from Big Finish regardless of the shipping cost. But cost isn't the only factor why people moved to downloads. Lack of space as well.
|
|
|
Post by barnabaslives on Mar 27, 2017 0:20:24 GMT
Maybe lots of incentives toward downloads actually? I have a mess of books and CDs already so I really don't buy many more of either in recent years - the bulk of my CD purchases have been the BF CD-only releases. When I started buying Big Finish, the immediacy of downloads was a big motivator in their direction - "Okay, I finally decided I want this, and I want it now!" :-) (I still enjoy that a lot that I can decide to purchase something and it will be here via download within the hour).
I kept toying with the idea of buying the CDs on top of the downloads, but by the time the idea of "CD purchases immediately unlock a free download" really sank into my head, I had my sights on all of the Doctor Who ranges and was already well into the idea that if buy downloads, I get to hear more stories sooner.
|
|
|
Post by charlesuirdhein on Mar 27, 2017 5:18:31 GMT
Would it be feasible for them to partner with a pressing company/plant in Canada/US? With production of everything being digital nowadays the transfer of the content and covers etc would be easy-ish. Again, price and so on and how do you factor in how many customers exist. Some sort of survey perhaps.
|
|
|
Post by aussiedoctorwhofan on Apr 21, 2017 8:19:17 GMT
I have majorly reduced my purchasing the last 12 months (besides having a baby with my wife in that timeframe sucks out all available $$).. I bought a few hundred the last 3-4 years thanks to all those consistent sales, I have more than enough to keep me going.For now unless something is personally signed like the 4/6 interview cds and Frankenstein, i will have to think long and hard financially wise.. it sux but.. household utility bills and nappies to me are more important atm :-(
|
|