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Post by enofa on Jul 30, 2024 11:53:58 GMT
Check your actual orders to see if the address has changed there before panicking. It does say on one of the new site sections that addresses associated with past orders won’t be affected by changing the address that’s stored in your account.
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Post by vivdunstan on Jul 30, 2024 11:57:52 GMT
Check your actual orders to see if the address has changed there before panicking. It does say on one of the new site sections that addresses associated with past orders won’t be affected by changing the address that’s stored in your account. The preorder individual order addresses are the wrong version too. And showing as shipped as well.
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Post by timleschild on Jul 30, 2024 12:16:50 GMT
What a mess. Anyone having issues resetting password?
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lidar2
Castellan
You know, now that you mention it, I actually do rather like Attack of the Cybermen ...
Likes: 6,011
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Post by lidar2 on Jul 30, 2024 12:28:03 GMT
What a mess. Anyone having issues resetting password? It's not letting me log in, do I have to click on Forgot password and reset it?
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Post by vivdunstan on Jul 30, 2024 12:30:45 GMT
What a mess. Anyone having issues resetting password? It's not letting me log in, do I have to click on Forgot password and reset it? Yes.
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Post by sherlock on Jul 30, 2024 12:49:30 GMT
Managed to log in to the app. Only a handful of releases showed up but a refresh a few mins later added more so I guess patience will fill it in.
EDIT: A new refresh just brought up Absent Friends of all things?! With brackets saying indefinitely postponed. Wonder if a download would work…
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Post by sherlock on Jul 30, 2024 12:55:51 GMT
Ok a little bit of investigation reveals the app shows all your preorders ahead of release, so I’ve got a listing for Coda for example. I guess Absent Friends appears as it was in the Torchwood 49-54 bundle when I initially ordered it. A download did nothing.
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Deleted
Deleted Member
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Post by Deleted on Jul 30, 2024 13:00:23 GMT
I actually prefer the navigation on the new site, some stuff was in weird places on the old. Much better now. I don't like that What's New has gone, was a nice quick link to this month's releases rather than having to go to two seperate drop downs. But hey.
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Post by antartiks on Jul 30, 2024 13:06:22 GMT
So far I'm missing all the audios I've bought since last December, guess I'll wait to see if they come back on my account and on the app.
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Post by sherlock on Jul 30, 2024 13:06:40 GMT
Ok so the app. First impressions.
Search bar doesn’t actually seem to let you type anything. The purchase filter seems wacky but A-Z and release filter work. There seems to be a limit on how many releases show up, even though playing with filters shows my account has got my purchases. Dunno if that’s by design or not but it does mean the A-Z does not actually go from A-Z (more like A-D).
It showing unreleased pre-orders but not giving an obvious way to filter them out will probably get annoying. And Absent Friends apparently being top of the Released descending filter forever is funny.
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Post by jbatty8 on Jul 30, 2024 13:06:55 GMT
I was missing four big orders from the past few months, these included Zygon, next months releases, stuff for later in the year, River Song etc I've emailed them but when that will get resolved I don't know.
The app is horrific. I can't filter on range, the release orders show about 30 releases before stopping, I can search for stuff, but it's nothing like the old app. It's really annoyed me.
Why can't companies give you the same features you had before, but with new options if you need them? I hope it improves.
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Post by sherlock on Jul 30, 2024 13:10:57 GMT
A restart brought the search bar to life.
A thought; the limit on what the app displays means A-Z is functionally useless as no matter if I put it descending or ascending it will never bring up the middle of the alphabet.
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Post by sherlock on Jul 30, 2024 13:19:18 GMT
So digging into its listing the reason Absent Friends is showing up at the top is it has a release date of 2030. I guess rather than delete it from the system Big Finish just gave it as far in future a date as possible. Fine workaround internally, but quite funny it’s resulted in pinning it to the top of any customer’s releases who bought it in the bundle. May want to fix that one.
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Post by theillusiveman on Jul 30, 2024 13:36:22 GMT
You know i have to wonder if the new website was part of the suggestions that the consultants Big Finish hired to help with their business?
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Post by vivdunstan on Jul 30, 2024 13:46:10 GMT
One thing I really miss on the new website is in the product listing pages it doesn't show which audios I've already bought. I think it used to have a green "You Got This" or something like that? Now nothing at all. And I could easily see folks - not least me! - reordering something they've already bought. I'm also a bit concerned that my preorders are all currently showing as shipped ... With the wrong address.
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Post by Ela on Jul 30, 2024 13:52:03 GMT
No emails here. But I *think* I backed everything up now. I’ve taken the short cut and just printed off a full list of orders so I can point to it if stuff goes missing. and downloaded a weeks worth of listening to cover the ‘bedding in’ period for the new site/app. Oh, I printed out my full list of orders last week. But I still wanted to download as much as I could.
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Post by Ela on Jul 30, 2024 13:58:18 GMT
One thing I really miss on the new website is in the product listing pages it doesn't show which audios I've already bought. I think it used to have a green "You Got This" or something like that? Now nothing at all. And I could easily see folks - not least me! - reordering something they've already bought. I'm also a bit concerned that my preorders are all currently showing as shipped ... With the wrong address. I always double checked that on the old site anyway, as the “you got this” was sometimes missing on releases I already had.
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Post by theillusiveman on Jul 30, 2024 14:00:42 GMT
The Website is the epitome of Modern ....a sluggish, poorly designed, POS that looks utterly confusing handles like a drunk rhino and is barely usable
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Post by relativetime on Jul 30, 2024 14:07:36 GMT
So far the new site has deadnamed me, dead-emailed(?) me, and crashed about five times. Soooo not a great start tbh. Guess I'll wait until later today or tomorrow when things have settled.
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Post by mark687 on Jul 30, 2024 14:26:53 GMT
So it looks like they've shipped Operation Werewolf Correct
But ATM there's no Address Details on the Website which keeps throwing me off, and a about 3rd of purchases missing EDIT Actually Less
EDIT
Manually input Address Details seemed to work
Regards
mark687
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