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Post by sherlock on Jul 30, 2024 14:29:48 GMT
So it looks like they've shipped Operation Werewolf Correct But ATM there's no Address Details on the Website which keeps throwing me off, and a about 3rd of purchases missing Regards mark687 I think I’m missing my most recent order judging from the app but the website itself didn’t show any orders at all when I checked there.
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lidar2
Castellan
You know, now that you mention it, I actually do rather like Attack of the Cybermen ...
Likes: 6,011
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Post by lidar2 on Jul 30, 2024 14:33:51 GMT
So I was able to reset my password successfully but the website (and the app) seem to freeze every time I try to log in
EDIT - got in but a bit up the left. The 2025 classic doctors bundle is showing as shipped!
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Post by charlesuirdhein on Jul 30, 2024 14:34:58 GMT
So far not impressed with the Dashboard. The old one, with your downloads easily visible (newest to oldest depending on order/category etc) worked fine. Bah.
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Post by mark687 on Jul 30, 2024 14:46:18 GMT
Missing Releases from Account Update
We have transferred everyone's download library and order history across from our old website. Purchases, both physical and digital, may not show initially as we finish migrating the data, so please be patient and we will have them there as quickly as possible. 1/2
If you are still missing titles by Aug 5th, please do please contact sales@bigfinish.com, letting us know what's missing. 2/2
Regards
mark687
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Post by mark687 on Jul 30, 2024 14:55:32 GMT
1st time Log In Update Tweet
If you are trying to log in, please reset your password only on the new site and then access the new app. It may take some time to receive the reset confirmation email. Please also check your junk/spam folder. If you have tried all the above and still can't log in, please DM.
Regards
mark687
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Post by velvetrevolv3r6 on Jul 30, 2024 15:00:47 GMT
So far not impressed with the Dashboard. The old one, with your downloads easily visible (newest to oldest depending on order/category etc) worked fine. Bah. I second this! Not to sound like a total negative Nancy but I apparently have 129 pages of downloads on my dashboard. The idea of trawling through that list, which is seemingly in a random order, to see what is\isn't present doesn't fill me with much joy.
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Post by eric009 on Jul 30, 2024 15:06:35 GMT
there a error message when u buy something Unable to submit payment for the order because the payload is invalid. Make sure the following fields are provided correctly: instrumentId. BUT the order has gone thougth and dam basket still full making u think it not gone thougth
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Post by theoncomingpenguin on Jul 30, 2024 15:06:58 GMT
I’m trying to see how much all of Dark Gallifrey now costs but Morbius 2 isn’t showing up and a lot of them are only offering me a download option! 🤦♂️
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Post by eric009 on Jul 30, 2024 15:22:17 GMT
yp i think the website sucks it very slow full of bugs should have tested fully u can not get to your downloads easy and some are saying no downloads at all
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Deleted
Deleted Member
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Post by Deleted on Jul 30, 2024 15:36:02 GMT
Yeah...we'll be lucky to get Deathworld this week...
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Post by sherlock on Jul 30, 2024 15:41:51 GMT
Yeah...we'll be lucky to get Deathworld this week... Yep:
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Post by eric009 on Jul 30, 2024 15:48:36 GMT
we have got Deathworld it called new big finish website
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Post by OneTen on Jul 30, 2024 15:56:34 GMT
we have got Deathworld it called new big finish website I've found at least one thing I like better on the new website, and I'm sure the rough edges will be smoothed out, but your comment made me lol
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Post by nottenst on Jul 30, 2024 16:01:38 GMT
Missing Releases from Account Update We have transferred everyone's download library and order history across from our old website. Purchases, both physical and digital, may not show initially as we finish migrating the data, so please be patient and we will have them there as quickly as possible. 1/2 If you are still missing titles by Aug 5th, please do please contact sales@bigfinish.com, letting us know what's missing. 2/2 Regards mark687 Of course, if they don't transfer the order history over properly then you might not know what you are missing. You'll have to hope you can find those old emails.
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Post by mef13 on Jul 30, 2024 16:11:28 GMT
Oh dear, it really isn't very good, is it? Seems to have lost all the most useful features of the old website...
And I reckon it's just as off-putting to a new user as ever it was. Including two different Doctor Who logos to get to the "Classic" or "New" series...
Did they not do any beta testing?
mef
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Post by nottenst on Jul 30, 2024 16:16:20 GMT
I had to reset my password and it took ages to get on after doing that. Looking at my orders I see random ones listed up to 2019 and then a jump to 2021. So, lots of work to do. The orders are each at a link so I guess I would have to search each one?
And slower than slow.... and then "A timeout occurred"
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Post by timleschild on Jul 30, 2024 16:17:15 GMT
we have got Deathworld it called new big finish website Brilliant!
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Post by relativetime on Jul 30, 2024 16:31:13 GMT
Almost everything about this new site sucks so far. Finding my downloads looks like it's going to be an absolute nightmare unless I actually KNOW what's supposed to be there already and there doesn't appear to be any function to organize by category or release date like the old site either. Just scrolling through the releases on the other pages, it's currently not showing me whether I've already bought the release like the old site did - though it might just be logging me off whenever I scroll away from the homepage, which is it's own issue. Some releases aren't showing download options (The Third Doctor Adventures: The Quintessence is the most glaring right now) and some releases show the CD price while scrolling and some the Download price.
The design makes the whole site just feel absent of personality too. I don't see how this is newcomer friendly at all. Like genuinely all the old site was missing was maybe a little reorganization - that's it really. And yeah, the whole thing moves at a snail's pace so far when it DOES work.
I was ALSO not aware that I apparently need to download a whole new app for this, which has absolutely abysmal organization too. All around, a complete and total downgrade across all fronts.
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Post by timleschild on Jul 30, 2024 16:37:10 GMT
524: A timeout occurred Crap website.
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Post by timleschild on Jul 30, 2024 16:38:26 GMT
The design makes the whole site just feel absent of personality too. I don't see how this is newcomer friendly at all. Like genuinely all the old site was missing was maybe a little reorganization - that's it really. And yeah, the whole thing moves at a snail's pace so far when it DOES work. 100% agree. Feels like a bland corporate website.
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